Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2016 Mazda Motor of America, Inc.

Subject:

Bulletin No:

09-051/16

Last Issued:

09/20/2016

DRIVER-SIDE POWER DOOR MIRROR VIBRATION

2013-2015 CX-5 - DRIVER-SIDE POWER DOOR MIRROR VIBRATION

BULLETIN NOTE
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red beside the
change bars.

Previous TSBs:

Date(s) Issued:

09-032/15

08/12/15

09-026/14

06/10/14

09-002/13

10/24/13

APPLICABLE MODEL(S)/VINS
2013-2015 CX-5 vehicles with VINs lower than JM3KE******465579 (produced before April 1, 2014)

DESCRIPTION
Some vehicles may exhibit a vibration from the driver-side power door mirror glass when the vehicle is driven at
high speeds.

This concern may be due to a lack of rigidity of the mirror base so the mirror vibrates when it receives vehicle
vibration or wind pressure.
An additional reinforcement has been installed inside the door to increase the door panel strength where the
door mirror is mounted. Also, the door mirror shape has been changed. Both of these modifications have been
implemented to eliminate mirror glass vibration concerns.
Customers having this concern should have their vehicle repaired using the following repair procedure.
Page 1 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 09-051/16

Last Issued: 09/20/2016

© 2016 Mazda Motor of America, Inc.

REPAIR PROCEDURE
1. Verify the customer concern.
2. Depending on the VIN of the customer’s vehicle, use the chart below to determine the applicable repair(s).

VIN / Prod. Date Range

Applicable Repair
Repair A: Installation of outer
door mirror reinforcement
(driver’s door only)

Repair B: Replacement of both
outer door mirrors

Yes

Yes

No

Yes

JM3KE******000001 - 168884
Produced on or before Nov. 16, 2012
JM3KE******168885 - 465578
Produced between Nov. 16, 2012 and
April 1, 2014

Repair A

Repair B

Install a new upper reinforcement (A) onto the side
impact bar-lower (B) in the driver’s side door to increase the rigidity of the door panel where the power
door mirror is located.

Replace both side door mirrors (C) with modified
(mass-production) parts according to MS3 online or
the Workshop Manual.
NOTE:

Since the shape of the modified (massproduction) mirror is different than the previous
mirror, it is necessary to replace both side
mirrors so they match.

Page 2 of 9

Bulletin No: 09-051/16

Last Issued: 09/20/2016

© 2016 Mazda Motor of America, Inc.

REPAIR A:
1. Remove the driver’s side power door mirror according to the instructions on MS3 online or the Workshop
Manual (section 09-12 POWER OUTER MIRROR REMOVAL/INSTALLATION).
2. Remove the driver’s side door panel according to the instructions on MS3 online or the Workshop Manual
(section 09-11 FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION).
3. Remove the front door module panel (A) according to the instructions on MS3 online or the Workshop Manual (section 09-11 FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION).

4. For rust prevention, attach two (2) self-stick pads (200mm x 40mm) to each edge of the side impact barlower (as shown below) where the bracket and reinforcement are installed.
NOTE: Attach the pads starting from the position indicated below at locations (A) and (B).

Page 3 of 9

Bulletin No: 09-051/16

Last Issued: 09/20/2016

© 2016 Mazda Motor of America, Inc.

5. Install the reinforcement (A) as shown below. Secure the upper part (B) together with the power door mirror
and the lower part (C) to the side impact bar-lower with the two (2) brackets.

6. While holding the power door mirror, temporarily place the reinforcement with the three (3) power door mirror bolts through the holes in the reinforcement, then tighten the bolts.
Tightening Torque: 11 ft. lbf. {1.5 kgf-m, 15 Nm}

Page 4 of 9

Bulletin No: 09-051/16

Last Issued: 09/20/2016

© 2016 Mazda Motor of America, Inc.

7. Place the two (2) brackets (A) (upper and lower) in the back of the reinforcement and pass the stud bolts
through the holes in the reinforcement.
NOTE: Pinch the flange of the side impact bar-lower with the bracket and the reinforcement.

8. Tighten the four (4) nuts (B) to secure the reinforcement onto the side impact bar-lower.
Tightening Torque: 15 ft. lbf. {2.1 kgf-m, 20 Nm}
NOTE:
•
•

Tighten the brackets so that the side impact bar-lower is pushed toward the direction of the
arrow.
Ensure that each part does not touch petal to petal face or it will cause rust occurrence.

(A) Reinforcement
(B) Upper / lower brackets
(C) Nut
(D) Side impact bar-lower
(E) Door outer panel
(F) Pinch the flange of the side
impact bar-lower with the upper /
lower brackets and reinforcement
and tighten them with the four (4)
nuts.

9. Install other removed parts in the reverse order of removal.
10. Verify the repair.
Page 5 of 9

Bulletin No: 09-051/16

Last Issued: 09/20/2016

© 2016 Mazda Motor of America, Inc.

REPAIR B:
1. Remove both power door mirrors (A) according to the instructions on MS3 online or the Workshop Manual
(section 09-12 POWER OUTER MIRROR REMOVAL/INSTALLATION).
2. Install a new garnish (mirror housing) (A) onto both new door mirrors according to the instructions on MS3
online or the Workshop Manual (section 09-12 OUTER MIRROR GARNISH REMOVAL/INSTALLATION).

3. Install new door mirrors according to the instructions on MS3 online or the Workshop Manual.
4. Verify the repair.

Page 6 of 9

Bulletin No: 09-051/16

Last Issued: 09/20/2016

© 2016 Mazda Motor of America, Inc.

PART(S) INFORMATION

New Part Number

Original Part
Number

Description

Qty.

Notes

KAY3-69-120

KD35-69-121

Power outer mirror

1

Passenger side

KAY3-69-180

KD35-69-181

1

Driver’s side

KAY4-69-120

KD45-69-121

1

Passenger side
(Canada Only)

KAY4-69-180

KD45-69-181

1

Driver’s side
(Canada Only)

KAY5-69-120

KD33-69-121

1

Passenger side

KAY5-69-180

KD33-69-181

1

Driver’s side

KAY6-69-120

KE40-69-121

1

Passenger side

KAY6-69-180

KE40-69-181

1

Driver’s side

KR22-69-1N1 -13

---

1

Deep Crystal Blue

KR22-69-1N1 -27

---

1

Meteor Gray

KR22-69-1N1 -33

---

1

Arctic White

KR22-69-1N1 -51

---

1

Jet Black

KR22-69-1N1 -62

---

1

Soul Red

KR22-69-1N1 -83

---

1

Blue Reflex

KR22-69-1N1 -85

---

1

Crystal White Pearl

KR22-69-1N7 -13

---

1

Deep Crystal Blue

KR22-69-1N7 -27

---

1

Meteor Gray

KR22-69-1N7 -33

---

1

Arctic White

KR22-69-1N7 -51

---

1

Jet Black

KR22-69-1N7 -62

---

1

Soul Red

KR22-69-1N7 -83

---

1

Blue Reflex

KR22-69-1N7 -85

---

1

Crystal White Pearl

KAY0-69-1N1

---

Garnish (R) (mirror housing)

1

Un-painted

KAY0-69-1N7

---

Garnish (L) (mirror housing)

1

Un-painted

Garnish (R) (mirror housing)

Garnish (L) (mirror housing)

Page 7 of 9

Bulletin No: 09-051/16

Last Issued: 09/20/2016

© 2016 Mazda Motor of America, Inc.

Part Number

Description

Qty.

KDY0-59-050

Reinforcement Assy.

1

Notes
1. Reinforcement (1)
2. Brackets (2)
3. Pads (2)
4. Nuts (4)

Reinforcement Assembly

Door Mirror Component with Mirror Housing (A)

Page 8 of 9

Bulletin No: 09-051/16

Last Issued: 09/20/2016

© 2016 Mazda Motor of America, Inc.

WARRANTY INFORMATION
NOTE:
•
•
•
•

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
The claim must be submitted for prior DSM Authorization.

CASE 1: A NEW GARNISH WITH MATCHING COLORS (BOTH SIDES)

Repair Type A

Repair Type B

Installation of outer mirror
reinforcement and both outer
mirrors replaced

Replace the outer mirrors

Warranty Type

A

Symptom Code

83

Damage Code

9W

Part Number Main Cause

****-69-180

Quantity
Operation Number / Labor
Hours:

1
XXL2BARX / 1.1 Hrs.

XXL2BBRX / 0.8 Hrs.

CASE 2: A NEW GARNISH REQUIRING PAINT MATCHING (BOTH SIDES)

Repair Type A

Repair Type B

Installation of outer mirror
reinforcement and both outer
mirrors replaced

Replace the outer mirrors

Warranty Type

A

Symptom Code

83

Damage Code

9W

Part Number Main Cause

****-69-180

Quantity
Operation Number / Labor
Hours:

1
XXL2BARX / 1.1 Hrs.

Body Shop Sublet:

XXL2BBRX / 0.8 Hrs.

Sublet Code Z9*

*Text Field: Paint to match original color and copy of sublet invoice.
NOTE: Enter other parts as related part numbers.
Page 9 of 9