Special Service Message
NOTE: A Special Service Message is a formal communication issued by Land Rover and carries
the same importance of a Technical Service Bulletin. An SSM is a quick method of
communicating "Need To Know" information to the technical service community. SSM's may
be issued in advance of a technical bulletin or may be the only communication on a given
topic. All information contained in Land Rover technical communications are intended for
use by trained, professional technicians with the knowledge, tools, and equipment required
to complete the procedure correctly and safely. It informs the Technicians of conditions that
may occur on some vehicles, or provides information that could assist in correct vehicle and
diagnostic service.

SSM 75239 - L551 20MY Onwards – Headlamp Lens Staining On Lower
Edge/Corner
Models : New Range Rover Evoque / L551
Engineer Chris Davies
Name :
Last Modified 23 JAN 2021 11:06:53
:
Category : Electrical
Symptom : 201000 Lighting Systems
Content : I s s u e:
Cus t omer may r e p o rt th e ir h e a d la m p s a re s ta in e d o r
appear scratched on the lower edge/ corner of the
lens, see attached images (red area).
Cause:
The gap between the headlamp lens and bumper
surfaces allow fluid to become trapped. If this fluid
contains a chemical, it can attack the headlamp lens
over an extended period. Due to the headlamp design,
the staining is visible through the headlamp lens,
giving the customer the impression that it is internal.
Action:
Do not replace the headlamp.
The headlamp is designed to resist a wide variety of
commonly applied automotive chemicals. Long
periods of chemical stagnation can damage the lens
surface, particularly if also subjected to heat. Keeping
this gap free from dirt, debris and chemicals through
regular cleaning will give the best opportunity to avoid
the staining.
Please carry out the following steps to remove the
staining from both headlamps, (see attached images
for guidance);
1 . Remove the Radiator Grille, refer to Radiator
Grille (501-08 Exterior Trim and Ornamentation,
Removal and Installation).
2 . Using a soft clean cloth, thoroughly wipe the

headlamp to bumper interfaces (green area
highlighted in the attached images) with the
addition of a mild vehicle shampoo, mixed
according to the manufacturer’s instructions, to
remove all dirt and debris between the interface.
If the interfaces show a noticeable residue,
consider spending additional time when applying
the shampoo and applying more physical
pressure with the cloth.
3 . If the steps above do not remove the staining,
remove the headlamp from the vehicle and repeat
step 2.
4 . Refit headlamp(s) and radiator grille.
5 . Pressure wash the interface well using clean
water (no chemicals added) to ensure the
interface is free from shampoo or other
chemicals.
6 . Thoroughly dry the interface using tools such as
a pressure airline or a soft cloth. Ensure no
moisture is trapped between the lamp and
bumper interface.
7 . Please inform the customer, of the cause and that
cleaning the headlamp to bumper interfaces
regulary during valeting will remove staining.
CAUTION:
Never aim the water jet directly at any at any
components which may be damaged. For example
lights, mirrors, exterior trim, suspension seals and
gaiters. Make sure the pressure washer nozzle is
always at a distance of more than 300 mm from any
component of the vehicle.
A Topix update is in progress, to add this cleaning
process into the Workshop Manual, which will
supersede this SSM.
File : Affected Area Guidance_L551_Headlamp_Staining.pdf
Jaguar Land Rover Limited 2000 - 2020 (Rel. 2687)