NHTSA ID Number: 10186554
Manufacturer Communication Number: SB1924
TSB/Document Date: 2021-02-02
Summary
Field Change Program: Optimization of multiplex program Van Hool has optimized the multiplex program regarding to the foot brake functionally of the retarder. Owners and operators are requested to load the new multiplex program according to the step-by-step instructions given in this service bulletin.
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TSB/Document ID: SB1924
Replacement Service Bulletin Number:
MFR Communication Date: 2021-01-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SERVICE BRAKES
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
SERVICE BULLETIN
SB1924
ADDRESSEES
: Owners and operators of coaches listed under “Application”
ABC Customer Care and Parts Source
VEHICLE MODEL
: CX45E
MANUAL CHAPTER
: 11.01 Multiplex system
BULLETIN TYPE
: Field change program
DATE
: January 11th, 2021
SUBJECT
: Optimization of multiplex program
CONDITIONS
: Refer to chapter “Warranty” further on in this bulletin.
APPLICATION
The Field Change Program, subject of this bulletin, is applicable to following vehicles:
Vehicle type
CX45 E
VIN
82000
DESCRIPTION
Van Hool has optimized the multiplex program regarding to the foot brake functionally of the
retarder. Owners and operators are requested to load the new multiplex program according to the
step-by-step instructions given in this service bulletin.
Van Hool apologises for the inconvenience caused by this field change program and wishes to
thank you in advance for your cooperation.
WHERE DO YOU FIND THE NEW PROGRAM?
The program 11729450 (version A) is available through the Van Hool customer portal under the
"Software" section.
JOB QUALIFICATION
This task has to be carried out by an experienced automotive technician, trained in the operations
at hand.
PREPARATIONS
Park the vehicle on a level floor.
Apply the parking brake.
Stop the engine.
Switch off all systems and turn off the battery isolation switch on the dashboard.
Put a "DO NOT START" warning message on the instrument panel before starting the checks
or repairs.
Read the entire procedure before starting to work.
WARNING!
Observe safe shop practices at all times.
Continued on next page.
SB1924_USA_en_2021-01-11
Page 1 of 3
PROCEDURE:
Step
1
2
3
Action
Download the new multiplex program as described in chapter 11.1 "Multiplex system"
of the maintenance manual.
Notify ABC Companies by mail. Write the text “SB1924 executed for VIN…..” in the mail
and send the mail to [email protected].
For ABC Companies only: register through the registration button located behind
service bulletin SB1924 on the Van Hool customer portal. Write the text "SB1924
executed”" in the field "Remark". Labor allowance will only be awarded after Van Hool
has received the registration.
End of procedure.
HELP DESK:
If there are any questions, please call ABC Customer Care & Parts Source toll-free for guidance on
1-877-427-7278. Listen for the prompts for warranty and select that option.
WARRANTY
1. Conditions
Van Hool accepts claims for this conversion as follows:
Parts
Parts supply: none
Parts evacuation: only evacuate unused parts and pollutants in accordance with the law.
Check with the environmental authorities to ascertain the rules in force in your country (or
region).
Labor hours allowance: 30 minutes
Campaign expiration date: Service Bulletin issue date + 1 year
2. Claim references:
Job code: 061924N
.
DISCLAIMER:
The procedures contained herein are not exclusive. Van Hool cannot possibly know, evaluate, or
advise the transportation industry of all conceivable ways in which a procedure may be undertaken
or of the possible consequences of each such procedure. Other procedures may be as good, or
better, depending upon the particular circumstances involved. Each carrier
who uses the
procedures herein must first satisfy itself thoroughly that neither the safety of its employees or
agents, nor the safety or usefulness of any products, will be jeopardized by any procedure
selected.
Continued on next page
SB1924_USA_en_2021-01-11
Page 2 of 3
INFORMATION HANDLING:
Important additions and modifications regarding technical information not yet included in the
manual will be communicated through Service Bulletins.
VAN HOOL CUSTOMER PORTAL:
Consult the customer portal regularly for the latest service documentation. In addition to the
maintenance manual, you will also find the operating manual and the spare parts catalogue of your
vehicle on the customer portal. The customer portal is accessible through www.vanhool.be, and
only with a code (password) from Van Hool. If you do not have a password yet, request it by using
the link on the Van Hool website.
SB1924_USA_en_2021-01-11
Page 3 of 3
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