Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2016 Mazda Motor of America, Inc.

Subject:

Bulletin No:

09-060/16

Last Issued:

12/01/2016

SECOND-ROW SEAT WALK-IN LEVER DOES NOT WORK

2016 CX-9 - SECOND-ROW SEAT WALK-IN LEVER DOES NOT WORK

APPLICABLE MODEL(S)/VINS
2016 CX-9 vehicles with VINs lower than JM3KE******118947 (produced before September 1, 2016)

DESCRIPTION
On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is
pulled up to access to the 3rd row seats.

This concern may be caused by a disconnected walk-in lever cable. The design of the walk-in lever has been
changed to reduce the force applied to the cable.
Customers having this concern should have their vehicle repaired using the following repair procedure.

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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 09-060/16

Last Issued: 12/01/2016

© 2016 Mazda Motor of America, Inc.

REPAIR PROCEDURE
1. Verify the customer concern.
2. Replace the walk-in lever with a modified one according to the instructions below.

A

Cover

B

Walk-In Lever

C

Screws

REMOVAL:
1. Pull lever (A) and remove the cover (B) using a small size flat-blade screwdriver (C).

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Bulletin No: 09-060/16

Last Issued: 12/01/2016

© 2016 Mazda Motor of America, Inc.

2. Remove two (2) screws (A).

3. Remove the lever assembly while disconnecting two (2) cables (A) on both sides of lever. Remove the
cables through the gap (B).

CAUTION: DO NOT lift the lever up by more than 110 mm (4.3 inches), otherwise it may be damaged.

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Bulletin No: 09-060/16

Last Issued: 12/01/2016

© 2016 Mazda Motor of America, Inc.

INSTALLATION:
1. Connect the two (2) cables to the new lever.
a. The two (2) cables can be installed to either side of the lever.
b. Push the plastic part (A) of the cable in the direction of the arrow shown below, until a click sound is
heard.

2. Engage the hook (A) at the front of the lever with the anchor (B) from the seat frame.

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Bulletin No: 09-060/16

Last Issued: 12/01/2016

© 2016 Mazda Motor of America, Inc.

3. Push the lever assembly into the seat back, verifying that the front edge is securely engaged in the anchor.
NOTE: The example shown below (A) is NO GOOD. There should not be any clearance.

4. Tighten two (2) screws.

5. Install the cover (A) by pushing it until a click sound is heard.
NOTE: The cut (B) in the cover should face in the direction of the arrow, otherwise, the cap cannot be
installed.

6. Verify the repair.
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Bulletin No: 09-060/16

Last Issued: 12/01/2016

© 2016 Mazda Motor of America, Inc.

PART(S) INFORMATION

Part Number

Description

Qty.

Interior Color

TKY1-88-15Y

Lever Unit

1

TC5 (Brown)

TKY9-88-15Y

Lever Unit

1

TC2, 3, 4 (Beige)

TKY8-88-15Y

Lever Unit

1

TC0, 1(Black)

WARRANTY INFORMATION
NOTE:
•
•
•
•

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
This TSB can be performed by D329 Mazda Certified Lube Technicians.

Warranty Type

A

Symptom Code

64

Damage Code

9B

Part Number Main Cause
Quantity
Operation Number / Labor Hours:
TSB can be performed by D329 Mazda
Certified Lube Technicians:

****-88-15Y***
1
XXM89XRX / 0.2 Hrs.
Yes

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