B652120 Service Bulletin/Repair Instructions

1/4/2021
65 21 20_NO PREVIEW IMAGES DISPLAYED IN THE REAR SEAT ENTERTAINMENT
SIB 65 21 20

NO PREVIEW IMAGES DISPLAYED IN THE REAR SEAT

ENTERTAINMENT
2020-12-02
MODEL

E-Series

F90

G05

G06

G07

G12

G32
Model Description

M5 Sedan

X5 Sports Activity Vehicle

X6 Sports Activity Coupe

X7 Sports Activity Vehicle

7 Series Sedan

6 Series Gran Turismo
Affected Option Code

6U3 BMW Live Cockpit Professional

In conjunction with:

6FH Rear Seat Entertainment Professional

Or

6FR Rear Seat Entertainment Professional
SITUATION

The rear seat entertainment screens do not

display any preview images at times.
CAUSE

Software in the Head Unit High (HU-H3).
CORRECTION

Program the vehicle.
PROCEDURE

1. Determine the vehicle’s current I-level by either using AIR or the ISPA NEXT application. If needed, use

the latest ISTA to work through test modules.

2. Is the current vehicle integration level:

Integration level

Model

F90 G12 G32
Lower than S15A-20-07-540
G05 G06 G07
Lower than S18A-20-07-540
YES: Proceed to Step 3

NO: Further diagnosis with ISTA is needed
3. Program the vehicle using ISTA 4.25.1x or higher (released September 2020).

Copyright ©2020 BMW of North America, Inc.

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Target integration level

Model

F90 G12 G32

G05 G06 G07
S15A-20-07-540 or higher

S18A-20-07-540 or higher
Note that ISTA will automatically reprogram and code all programmable control modules that do not have

the latest software.

Always connect a BMW-approved battery charger/power supply (SI B04 23 10).

For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical

Documentation / Diagnostics and Programming / Programming Documentation.
PARTS INFORMATION

Parts exchange will not provide a solution.
WARRANTY INFORMATION

During this workshop visit, the affected vehicle may also show one or more programming and encoding

Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one

time.

Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the

required I-level or higher.

Please be sure to also perform any additional work (before and/or after) the selected campaign or

other campaign repairs require and/or close the remaining open programming and encoding

Technical Campaign repairs as outlined in the corresponding Service Information Bulletin.

Only if the above situation does not apply, the BMW software solution is then:

Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or

the BMW Certified Pre-Owned Program as described below.

Head Unit High HU-H (Nav Professional) Software error /

internal device faults
Defect Code:
6512580200
Labor Operation
Description

Performing vehicle test (with vehicle diagnosis systemchecking faults) (Main work)
00 00 006
Labor Allowance

Refer to AIR
Or:

00 00 556
Performing vehicle test (with vehicle diagnosis systemchecking faults) (Plus work)
Refer to AIR
Support voltage of the vehicle electrical system /

recharge vehicle electrical system battery
Refer to AIR
Programming/encoding control unit(s)
Refer to AIR
And:

61 21 528

And:

61 00 730
And, additionally for the:

e-Vehicles
Copyright ©2020 BMW of North America, Inc.

2/3
1/4/2021
Labor Operation

61 25 910
65 21 20_NO PREVIEW IMAGES DISPLAYED IN THE REAR SEAT ENTERTAINMENT
Description

Recharging high-voltage battery unit (to high voltage

charging socket)
Labor Allowance

Refer to AIR
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of

00 00 006.

Refer to AIR for the corresponding flat rate unit (FRU) allowances.

Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)

The programming procedure automatically reprograms and encodes all vehicle control modules which do

not have the latest software I-level. If one or more control module failures occur during this programming

procedure:

Please claim this consequential control module-related repair work (including performing the IRAP Control

Unit Recovery procedure first as required, refer to the SIB in AIR) under the defect code listed in this bulletin

with the applicable AIR labor operations.

Please explain this additional work (The why and what) on the repair order and in the claim comments

section

For control module failures that occurred prior to performing this programming procedure:

When covered under an applicable limited warranty, claim the applicable test plan and the corresponding

control module-related repair work using the applicable defect code and labor operations in AIR (including

diagnosis).

Other Repairs

If other eligible and covered work is performed as a result of performing the ISTA diagnostics and related

test plans, claim this work with the applicable defect code and the labor operations that are listed in AIR

(including diagnosis).

As applicable to your center, please refer to SI B01 01 20 or B01 07 20 for claiming your diagnosis work

time, job/repair work time (WT), RO/Claim WT and/or repair explanation procedures.
QUESTIONS REGARDING THIS BULLETIN

Technical inquiries

Warranty inquiries

Parts inquiries
Submit feedback at the top of this bulletin

Submit an IDS ticket to the Warranty Department or use

the chat available in the Warranty Documentation Portal

Submit an IDS ticket to the Parts Department
Copyright ©2020 BMW of North America, Inc.

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