NHTSA ID Number: 10186192
Manufacturer Communication Number: T-SB-0038-20 Rev
TSB/Document Date: 2021-02-01
Summary
TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories (including interior light, clock, and radio reset). ?Interior cleanliness. ?Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota
. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures that apply specifically to the 2021 Supra. A universal PDS Check Sheet has been developed for all 2021 model year Toyota vehicles and contains PDS steps which apply to all Toyota models. To properly perform a complete PDS, you must complete all procedures contained in this TSB, as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Supra Long-Term Vehicle Storage Guidelines.
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TSB/Document ID: T-SB-0038-20 Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2020-12-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
T-SB-0038-20
Rev1
April 14, 2020
2021 Supra Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2021
Supra
ADDITIONAL INFORMATION
REVISION NOTICE
December 14, 2020 Rev1:
The entire bulletin has been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:
Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
© 2020 Toyota Motor Sales, USA
Page 1 of 33
T-SB-0038-20
Rev1
April 14, 2020
Page 2 of 33
2021 Supra Pre-Delivery Service (PDS)
Introduction (continued)
This bulletin contains the PDS procedures that apply specifically to the 2021 Supra. A universal
PDS Check Sheet has been developed for all 2021 model year Toyota vehicles and contains PDS
steps which apply to all Toyota models. To properly perform a complete PDS, you must complete
all procedures contained in this TSB, as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Supra Long-Term Vehicle
Storage Guidelines.
NOTE
To perform navigation map activation during the transport mode deletion procedure, the following items
MUST be completed in advance. Refer to the Ordering License Key section of this bulletin for
more details.
Dealer user registration on www.supramapactivation.com.
License key order placed and completed (1 – 3-day process).
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should be
performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time punch/flags
for service. If multiple repairs are performed, separate time flags MUST be punched for each repair.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.5
–
–
–
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 3 of 33
2021 Supra Pre-Delivery Service (PDS)
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Supra Diagnostic Cable*
01018-00118
1
DCA-8000 Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
REQUIRED EQUIPMENT
SUPPLIER
PART NUMBER
QTY
Techstream ADVi*
Snap-On
TSADVUNIT
1
*Essential SST.
NOTE
Supra Diagnostic Software Toyota ISTA version 4.18.21.18585 or later is required. ISTA software is
available for download at TIS - Diagnostics – Scantool.
Techstream software version 15.30.027 or later is required.
Additional Techstream ADVi units may be ordered through the Techstream Order Portal at
TIS – Diagnostics – Scantool.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 4 of 33
2021 Supra Pre-Delivery Service (PDS)
Procedures
Preparation for Map Activation ............................................................................................. 5
Dealer User Registration ................................................................................................ 5
Ordering License Key ..................................................................................................... 5
Transport Mode Deletion Procedure .................................................................................... 6
Spring Spacer Removal ..................................................................................................... 24
Tire Pressure Warning System (TPSW) Initialization ................................................................. 26
Emergency Towing Eyelet Removal and Eyelet Hole Cover Installation* ........................... 27
Front License Plate and Mounting Bracket Installation*...................................................... 30
Rear License Plate and Mounting Bracket Installation........................................................ 33
*If applicable.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 5 of 33
2021 Supra Pre-Delivery Service (PDS)
Preparation for Map Activation
In order to perform navigation map activation (procedures for start-of-use) during the transport mode
deletion procedure, it is necessary to order a license key in advance. It is necessary to determine the
pre-delivery work schedule in coordination with the sales staff and perform the Dealer User
Registration and Ordering License Key procedures described below.
Dealer User Registration
Navigate to www.supramapactivation.com and complete dealer user registration.
NOTE
User registration only needs to be completed once. If already registered, go to the Ordering License Key
section of this bulletin. Refer to the Map Activation Order Request Guide for complete
registration instructions.
Ordering License Key
Navigate to www.supramapactivation.com and order a license key.
NOTE
Refer to the Map Activation Order Request Guide for complete ordering instructions.
To place the order, enter the vehicle VIN and select the applicable country.
Orders can be submitted 24 hours a day, but order processing times are limited. Therefore, orders
need to be placed in advance according to the schedule for PDS.
Time from order placed until order completed:
From same day to max. 3 days (no processing on weekends).
If an order is placed just before a scheduled order processing time, the order may be processed at the
next scheduled order processing time.
Order processing times (Central European Time):
Monday – Friday, 9:45 AM, 12:00 PM, 3:00 PM, 9:00 PM.
Orders are processed in Europe and will therefore follow European daylight savings (summer) time.
The European daylight savings time schedule differs from the USA schedule.
After the order has been received, an email will be sent to the address that was provided during user
registration to inform you of the time at which processing is expected to be completed.
As long as ISTA is connected to the internet, the ordered license key will automatically populate in
ISTA during the navigation map activation procedure. (No physical object will be sent to the dealer.)
Activation MUST be completed within 30 days of the license key order.
If activation is NOT completed within 30 days of the license key order, the license key will become
invalid, and it will be necessary to order a NEW license key.
The 4-year free update period is calculated from the completion of the license key order, NOT from
the activation timing.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 6 of 33
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure
Transport mode disables various electrical functions while the vehicle is being shipped to help
prevent the vehicle battery from being drained. While in transport mode, the “Transport Mode
Indicator” is displayed on the combination meter. The indicator will turn off after transport mode is
deleted. Follow these steps to delete transport mode using the Supra diagnostic
application (ISTA).
NOTE
In the procedure below, the language setting in ISTA is British English (en-GB), which is the default
setting. If you have changed the language setting to English for the United States (en-US), you may
see different terminology within ISTA (e.g., Operations Cases).
Transport mode deletion procedure screen flows and content may vary depending on ISTA version.
To perform the transport mode deletion procedure, it is necessary to connect to the Internet.
1. Connect the battery charger to the vehicle.
NOTE
When deleting transport mode, keep the battery charger connected throughout the procedure and
make sure the battery voltage remains at 12.3V or higher. If the voltage decreases below 12.3V,
a message may be displayed on the ISTA screen instructing the technician to connect the
battery charger.
When AGM batteries are charging, the maximum charging voltage of 14.8V at room temperature
must NOT be exceeded. Do NOT use rapid-charging programs.
When charging, use the jump-starting terminals located under the hood.
When the vehicle is stored for a long period of time, charge the battery to 12.9V every six weeks.
2. While connected to Wi-Fi, connect Techstream to the DLC3 port using the Supra
diagnostic cable.
NOTE
Check that the date and time on the PC are correct.
3. Press the Start-Stop (engine switch) three times within 0.8 seconds to enter Diagnostics
(PAD) Mode.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
4. Launch ISTA software, enter the following menus: Operations (Cases) – New –
Read Out Vehicle Data, and click Complete identification (Full Identification).
Figure 1.
© 2020 Toyota Motor Sales, USA
Page 7 of 33
T-SB-0038-20
Rev1
April 14, 2020
Page 8 of 33
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
5. In the Connection manager window, select the VIN and click Set up connection
(Establish connection).
Figure 2.
NOTE
AFTER the connection has been established, even if fault memory is displayed, it will be
erased during "11. Delete Fault Memory," so it does NOT need to be handled at this point.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 9 of 33
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
6. Enter the following menus:
Vehicle management – Service functions – Maintenance and pre-delivery check – Transport
mode, pre-delivery check – Delete transport mode – ABL Delete transport mode
Then click Display.
Figure 3.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 10 of 33
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
7. Menu display: “Delete transport mode and then carry out the pre-delivery check?”
Select Yes, then click Continue.
Figure 4.
8. If the screen below appears, ignore it and click Continue.
If this screen does NOT appear, continue to step 9.
Figure 5.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 11 of 33
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
9. Menu display: “Enter the currently valid phone number for the responsible (country-specific)
breakdown assistance.”
Enter the appropriate roadside assistance phone number according to the table below, then
click Continue.
NOTE
Phone number entry is only required once. If the ISTA software being used has been used to
complete PDS previously, go to step 12.
Do NOT input dashes with phone numbers.
REGION
ROADSIDE ASSISTANCE PHONE NUMBER
Continental United States of America
Hawaii
Puerto Rico
18003314331
18775251778
18009818166
Figure 6.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 12 of 33
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
10. Menu display: “Enter the currently valid phone number for the responsible Technical Support
department (country-specific).”
Enter the appropriate customer support phone number according to the table below, then
click Continue.
NOTE
Phone number entry is only required once. If the ISTA software being used has been used to
complete PDS previously, go to step 12.
Do NOT input dashes with phone numbers.
REGION
CUSTOMER SUPPORT PHONE NUMBER
Continental United States of America
Hawaii
Puerto Rico
18003314331
18882725515
18778558377
Figure 7.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 13 of 33
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
11. Menu display: “Enter the currently valid phone number for the dealer. If there are several
telephone numbers in the premises, use the telephone number used in the service section.”
Enter the service department phone number for your dealership, then click Continue.
NOTE
Phone number entry is only required once. If the ISTA software being used has been used to
complete PDS previously, go to step 13.
Figure 8.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 14 of 33
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
12. Ensure that statutory exhaust-gas test is deactivated, then click Continue.
If statutory exhaust-gas test is activated, select Yes to deactivate, then click Continue.
NOTE
Statutory exhaust-gas test display preference entry is only required once. If the ISTA software being
used has been used to complete PDS previously, continue to step 13.
Figure 9.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
Page 15 of 33
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
13. Confirm the phone numbers for breakdown assistance (roadside assistance), technical support
(Customer Experience Center/customer support), and dealer (service department).
Select the “Enter phone numbers in the vehicle” box and click Continue.
NOTE
If a phone number needs to be edited, select the box next to the number that needs to be edited and
click Continue.
Figure 10.
© 2020 Toyota Motor Sales, USA
T-SB-0038-20
Rev1
April 14, 2020
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
14. Menu display: “The online services will be updated in the following procedure...”
Click Continue.
Figure 11.
NOTE
If updating online services fails, the menu will display “Currently, there is no
connection to the ConnectedDrive Server or there is a problem with the user
account in the ConnectedDrive portal."
If this message is displayed, select “Confirm the note and continue with the
procedure.” and “Continue (Next).”
AFTER the transport mode deletion procedure is complete, use the multi-display
and perform the following steps to update the online services.
After selecting “Connected Serv.,” press the OPTION button on the controller.
Select “Update Toyota Supra Services.”
For the “Transferring data” message, select “OK” and for the “Data transfer
successful” message, select “OK.”
© 2020 Toyota Motor Sales, USA
Page 16 of 33
T-SB-0038-20
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April 14, 2020
2021 Supra Pre-Delivery Service (PDS)
Transport Mode Deletion Procedure (continued)
15. Once the head unit and telematics control unit service updates are complete,
click Continue.
Figure 12.
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