David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

January 20, 2021
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 20B55
Certain 2019 Model Year Ranger Vehicles with Trailer Tow
Missing Trailer Tow Wiring

PROGRAM TERMS
This program will be in effect through January 31, 2022. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Ranger

2019

Michigan

October 23, 2018 through December 6, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In all of the affected vehicles, the trailer tow wiring blunt cut circuits used to connect a trailer brake
controller, were not installed in the vehicle. The missing trailer tow wiring blunt cut circuits will prevent
the ability to connect an aftermarket electronic trailer brake controller to the vehicle. Trailer lights will
function without trailer brake actuation function.
SERVICE ACTION
Dealers are to install a trailer brake controller wire harness kit. This service must be performed on all
affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 8, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

© Copyright 2021 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 20B55
Certain 2019 Model Year Ranger Vehicles with Trailer Tow
Missing Trailer Tow Wiring
OASIS ACTIVATION
OASIS will be activated on January 20, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on January 20,
2021. Owner names and addresses will be available by February 23, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
•
•
•

Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

STOCK VEHICLES
Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
July 31, 2021.
•
•

Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with missing trailer tow wiring installation.

RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.

© Copyright 2021 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 20B55
Certain 2019 Model Year Ranger Vehicles with Trailer Tow
Missing Trailer Tow Wiring
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) (continued)
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
Ford vehicles – 3 years or 36,000 miles
•

For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action. The FSA number 20B55 is the sub code.
▪ Customer Concern Code (CCC): A79
▪ Condition Code (CC): 12
▪ Causal Part Number: 14290
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Refunds: Submit refunds on a separate repair line.

•

- Program Code: 20B55
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Provision for convolute shielding
o Program Code: 20B55
o MISC. Expense: OTHER
o Amount: Up to $5.00

© Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 20B55
Certain 2019 Model Year Ranger Vehicles with Trailer Tow
Missing Trailer Tow Wiring
LABOR ALLOWANCES
Description
Install trailer tow wiring

Labor Operation

Labor Time

20B55B

2.3 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

KB3Z-15A416-C

Trailer tow wiring kit

Order
Quantity

Claim
Quantity

1

1

¼” ID x 8’ long convolute wire shielding (for TT module
Claim as MISC
circuit routed under carpeting across floorboard of
OTHER up to $5.00
inside vehicle, obtain locally)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Obtain locally

DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

© Copyright 2021 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 31
CUSTOMER SATISFACTION RECALL 20B55

CERTAIN 2019 RANGER VEHICLES EQUIPPED WITH A TRAILER MODULE —
TRAILER WIRING HARNESS INSTALLATION
SERVICE PROCEDURE
1. Disconnect the vehicles battery. Please refer to Workshop Manual (WSM) procedures in
Section 414-01.
2. Disconnect the electrical connectors on the battery junction box. See Figure 1.

x2

1925A

FIGURE 1

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

ATTACHMENT III
PAGE 2 OF 31
CUSTOMER SATISFACTION RECALL 20B55

3. Position aside the battery cable cover. See Figure 2.

1925B

FIGURE 2
4. Remove the nut and position aside the cable end. See Figure 3.

STUD FOR
MISSING NUT
STUD FOR
1925C
MISSING NUT

FIGURE 3

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021

ATTACHMENT III
PAGE 3 OF 31
CUSTOMER SATISFACTION RECALL 20B55

5. Release the latches and remove the battery junction box connector cover. See Figure 4.

x4
x4
1925D

FIGURE 4

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021

PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 4 OF 31
CUSTOMER SATISFACTION RECALL 20B55

6. Install a suitable Telescoping Hood Prop Rod to support the hood. Release the clip and position aside
the left hand side hood strut. See Figure 5.

1925E

FIGURE 5
7. Remove the left hand wheel and tire assembly. Please refer to WSM procedures in Section 204-04.
8. Cut the interior rubber grommet to allow access for the interior trailer brake wiring harness and wire
hanger tool. See Figure 6.

CUT GROMMET IN
LOWER RIGHT HAND CORNER

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1925F

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021

FIGURE 6

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 5 OF 31
CUSTOMER SATISFACTION RECALL 20B55

9. Route a wire hanger or equivalent through the rubber grommet and into the engine compartment.
See Figure 7.

PASS WIRE HANGER THROUGH
INTO ENGINE COMPARTMENT
1925G

FIGURE 7

10. Tape the wires together to route in the vehicle, spread the wires apart equally. See Figure 8.

TAPE WIRES TOGETHER
SPREAD APART EQUALLY

STUD FOR
MISSING NUT
1925H

FIGURE 8

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021

PLACE COPY HERE

STUD FOR

ATTACHMENT III
PAGE 6 OF 31
CUSTOMER SATISFACTION RECALL 20B55

11. Loop the wire hanger around the wire that will be routed into the passenger compartment.
See Figure 9.

G

E
D

A
C
LOOP THE WIRE HANGER
AROUND WIRE

F

1925I

FIGURE 9

12. Tape the wire hanger to the wire being routed inside the passenger compartment, add at least 4
inches of tape to ensure the wire hanger and wire make it through the grommet. See Figure 10.
TAPE WIRE HANGER TO WIRE

B
1744J

STUD FOR
MISSING NUT

FIGURE 10

STUD
1925J FOR
MISSING NUT
STUD
FOR
STUD
FOR
MISSING
MISSINGNUT
NUT
PLACE
COPY
HERE
STUD
FOR
MISSING NUT
PLACE COPY HERE
STUD FOR
PLACE
COPY
HERE
MISSING
NUT

PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021

PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT

ATTACHMENT III
PAGE 7 OF 31
CUSTOMER SATISFACTION RECALL 20B55

13. Route the harness inside the passenger compartment. Pull harness through until the white tape is
inside the grommet. See Figure 11.

PULL HARNESS THROUGH THE
GROMMET UNTIL WHITE TAPE
IS NO LONGER VISIABLE

1925K

FIGURE 11

NOTE: Ensure that the underhood harness does not make contact with the brake lines.
14. Route the underhood harness along side the hood release cable. See Figure 12.

HARNESS
ROUTING
FRONT OF
VEHICLE

FIGURE 12

STUD FOR
MISSING NUT
STUD
FOR
1925L
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021

STUD FOR
MISSING NUT

ATTACHMENT III
PAGE 8 OF 31
CUSTOMER SATISFACTION RECALL 20B55

15. Route the underhood harness inside the battery junction box and tie strap. See Figure 13.

FRONT OF
VEHICLE

1925M

FIGURE 13

16. Remove the tie strap, cover on the LH battery junction box connector and the locking tab to access the
pin connector. See Figure 14.

REMOVE THE
COVER

REMOVE
TIE STRAP

FIGURE 14

REMOVE THE
STUD
FOR
LOCKING
TAB
MISSING NUT
1925NFOR
STUD
MISSING NUT

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021

ATTACHMENT III
PAGE 9 OF 31
CUSTOMER SATISFACTION RECALL 20B55

17. Locate Pin number 11 and remove the seal plug and install the new trailer tow wire harness
yellow/orange wire into the pin. See Figures 15 and 16.

CAVITY 11
LOCATION

LOCATE PIN
CONNECTOR 11

1925O