TO:

All Mazda Dealership General Managers, Service and Parts Managers

DATE:

February 2017

SUBJECT:

2014-2017 Mazda3 and M V S S ( Motor Vehicle Safety Standards) L a b e l
Concern Special Service Program (SSP) SSPA8

Dear Mazda Dealer,
Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on
certain 2014-2017 Mazda3 vehicles built from February 7, 2014 through October 26,
2016.
Certain 2014-2017 Mazda3 vehicles have an incorrect production month/year printed on the
Motor Vehicle Safety Standards (MVSS/VIN) label which is located on the B pillar inside the
driver’s door. On affected vehicles, it is incorrectly printed as 12/99. There are sixty-three (63)
vehicles in the United States affected by this SSP.
The purpose of this SSP is to remove the incorrect MVSS label and attach the correct one.
Owners of subject vehicles will be notified by our Customer Experience Center and/or first
class mail beginning February XX, 2017.
To help you effectively perform this recall, Mazda has developed the following resources:
1. Warranty and parts information and repair procedures are available on eMDCS and MS3
websites via MXConnect.
2. For technical assistance, contact the Technical Assistance Hotline at 888-832-8477,
Option 3.
3. For warranty questions, contact the Warranty Hotline at 877-727-6626, Option 3.
Please make certain the appropriate personnel in your dealership are aware of these
resources and are familiar with the details of this program before responding to customer
inquiries.

Mazda North American Operations
Technical Services Division
1421 Reynolds Ave.
Irvine, CA 92614-5770
T (949) 727-1990

We apologize for any inconvenience this SSP may cause you and your customers. Your
understanding and support in carrying out this program is greatly appreciated.
Sincerely,

Akira Ikemoto
Director, Technical Services Division
Mazda North American Operations

Mazda North American Operations
Technical Services Division
1421 Reynolds Ave.
Irvine, CA 92614-5770
T (949) 727-1990

PARTS AND WARRANTY INFORMATION
SPECIAL SERVICE PROGRAM SSPA8

CONDITION OF CONCERN
Certain 2014-2017 Mazda3 vehicles have an incorrect production month/year printed on the MVSS
( Motor Vehicle Safety Standards) label which is located on the B pillar. On affected vehicles, it is
incorrectly printed as 12/99.
Dealers are to replace the MVSS label with a correct one. This repair must be performed at no charge
to the vehicle owner.

SUBJECT VEHICLES
Model

VIN Range

Production Date Range

2014-2016 Mazda3

3MZBM****EM101011–GM 316403

From Feb. 7, 2014 through July 1, 2016

2017 Mazda3

3MZBN 1V7X HM 101218
3MZBN 1V73 HM 110665

September 23, 2016
October 26, 2016

The asterisk symbol “*” can be any letter or number.

OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail beginning February XX, 2017.
Owners will be informed they should bring their vehicle to their local Mazda dealer for a MVSS label
replacement.

TOOL and PARTS INFORMATION
Description
MVSS label
Campaign Label

Part Number
None
9999-95-065A-08

Quantity
1
1=50
labels

Notes
It will be delivered
individually(no charge)
Obtain in Mazda
e-Store (no charge)

Page 1 of 2

PARTS AND WARRANTY INFORMATION
SPECIAL SERVICE PROGRAM SSPA8

WARRANTY CLAIM PROCESSING INFORMATION
Replace MVSS label
Warranty Type
Process Number
Symptom Code
Damage Code
Part Number Main Cause
Quantity
Labor Operation Number
Labor Hours

R
AH004A
99
99
7777-SP-N05
0
XXN1NXRX
0.3 hrs.*

*The polishing material cost is included in Labor Hours.

Page 2 of 2

2014-2017 MAZDA3 AND 2016 MAZDA2 - MVSS LABEL SSPA8
SSP89/RECALL TEMPLATE

A. DESCRIPTION

On certain subject vehicles, the MVSS label may have been printed with the incorrect month/year (12/99).

B. VEHICLE INSPECTION PROCEDURE
1. Verify that the vehicle is within one of the following ranges:

Model

VIN Range

Production Date Range

2014-2016 Mazda3

3MZBM****EM101011–GM316403

From February 7, 2014 through July 1, 2016

2017 Mazda3

3MZBN1V7XHM 01218
3MZBNV73HM 110665

September 23, 2016
October 26, 2016

2016 Mazda2

3MDDJBBV3GM100994

-

April 15, 2015

If the vehicle is within one of the above ranges, proceed to step 2.
If the vehicle is not within one of the above ranges, SSPA8 is not applicable.

2. Perform a Warranty Vehicle Inquiry using your eMDCS System. Refer to eMDCS System - Warranty Vehicle
Inquiry Results table below.
NOTE: Verify SSPA8 number as the vehicle may have multiple SSPs.
eMDCS System - Warranty Vehicle Inquiry Results
If eMDCS displays:

Campaign Label is:

Action Required:

Present

Contact the Warranty Hotline at (877) 727-6626,
option 3 to update vehicle history

Not present

Proceed to “C. REPAIR PROCEDURE”

Present

Return vehicle to inventory or customer

Not present

Complete a label and apply it to vehicle's bulkhead
or hood

Does not apply

SSPA8 does not apply to this vehicle. Return the
vehicle to inventory or customer

SSPA8 Open

SSPA8 Closed
SSPA8 is not displayed

Page 1 of 3

SSPA8

C. REPAIR PROCEDURE
1. Confirm the printed information on the MVSS label.
• DATE: Confirm that incorrect production month/year 12/99 is printed on the affected vehicle.
• VIN: Confirm that the same VIN is printed on the MVSS label of the affected vehicle and the new MVSS
label you are going to attach.

2. Tear off the MVSS label from the edge by hand.
CAUTION: Be careful not to add a scratch to the body.
NOTE:
•
•

If it is difficult to tear off the label, use a dryer to warm the label to make it easier to remove.
A paste with characters "VOID" will remain after tearing off the label.

3. Apply a polishing compound to a waste cloth.
NOTE: Mazda recommends using 3M™ Finesse-it™ Polish - K211 or equivalent.

Page 2 of 3

ATTACHMENT II
SSPA3
4. Remove the paste completely by polishing.

5. Place the new label to the original position.
CAUTION: Apply the new label carefully to prevent air bubbles under the label.

D. CAMPAIGN LABEL INSTALLATION
1. Fill out a blue “Campaign Label” (9999-95-065A-06) with Campaign No: “SSPA8”, your dealer code, today’s
date.
CAMPAIGN LABEL
CAMPAIGN NO:_____________
DEALER CODE:_____________
DATE:
P/N 9999-95-065A-06
1326b

2. Affix it to the hood or bulkhead as shown:

campaign_label

3. Return the vehicle to customer.
Page 3 of 3