Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2017 Mazda Motor of America, Inc.

Subject:

Bulletin No:

VIBRATION FELT THROUGH FLOOR / SEAT / STEERING WHEEL AT APPROX.
25 - 30 MPH
Last Issued:

03-001/17
01/09/2017

MULTI-MODEL A/T - VIBRATION FELT THROUGH FLOOR / SEAT / STEERING WHEEL AT APPROX. 25 - 30
MPH

BULLETIN NOTE
This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted in Red beside the
change bars.

Previously issued TSBs:

Date issued:

03-003/16

08/11/2016

APPLICABLE MODEL(S)/VINS
2013-2016 CX-5 vehicles equipped with automatic transmission
2014-2017 Mazda6 vehicles equipped with automatic transmission

DESCRIPTION
Some customers may complain about a vibration that is felt through the floor, seat and/or steering wheel while
driving under moderate acceleration, at speeds of approx. 25 - 30 mph (40 - 50 km/h). The vibration is more
noticeable when driving on smooth, flat roads.
The vibration may be caused by wear on the inner surface of the tripod joint case (inner side of front drive
shaft).To eliminate this concern, a coating has been applied to the inner surface of the tripod joint case to
improve wear resistance.
Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE
1. Verify the customer concern.
2. Replace the inner joint set for the left and right drive shafts. Refer to MS3 online Workshop Manual:
• CX-5 - FRONT DRIVE SHAFT REMOVAL/INSTALLATION and FRONT DRIVE SHAFT (TRIPOD JOINT)
DISASSEMBLY/ASSEMBLY.
• Mazda6 - FRONT DRIVE SHAFT REMOVAL/INSTALLATION and FRONT DRIVE SHAFT (TRIPOD
JOINT) DISASSEMBLY/ASSEMBLY.
3. Verify the repair.

Page 1 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 03-001/17

Last Issued: 01/09/2017

© 2017 Mazda Motor of America, Inc.

Parts Location:

No.

Description

No.

Description

1

Inner Joint Set (L)

5

Oil Seal, Transmission (4WD)

2

Inner Joint Set (R)

6

Lock Nut

3

Clip, Drive Shaft (L)

7

Snap Pin, Ball Joint

4

Oil Seal, Transmission (4WD)

Page 2 of 4

Bulletin No: 03-001/17

Last Issued: 01/09/2017

© 2017 Mazda Motor of America, Inc.

PART(S) INFORMATION

CX-5
Part Number

Description

Qty.

Notes

FTY0-22-620

Inner Joint Set (L)

1

All

FTY0-22-520

Inner Joint Set (R)

1

2.0L, A/T, 2WD

FTY1-22-520

Inner Joint Set (R)

1

2.0L, A/T, 4WD

FTY2-22-520

Inner Joint Set (R)

1

2.5L, A/T, 2WD

FTY3-22-520

Inner Joint Set (R)

1

2.5L, A/T, 4WD

H010-25-421A

Clip, Drive Shaft (L)

1

CN01-27-397

Oil Seal, Transmission (4WD)

1

KN01-27-398

Oil Seal, Transmission (4WD)

1

D651-33-042A

Lock Nut

2

T060-26-169A

Snap Pin, Ball Joint

2

Part Number

Description

Qty.

Notes

FTY0-22-620

Inner Joint Set (L)

1

---

FTY0-22-520

Inner Joint Set (R)

1

---

H010-25-421A

Clip, Drive Shaft (L)

1

CN01-27-397

Oil Seal, Transmission (4WD)

1

D651-33-042A

Lock Nut

2

T060-26-169A

Snap Pin, Ball Joint

2

Non-reusable part

Mazda6

Non-reusable part

Page 3 of 4

Bulletin No: 03-001/17

Last Issued: 01/09/2017

© 2017 Mazda Motor of America, Inc.

WARRANTY INFORMATION
NOTE:
•
•
•

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s Powertrain Limited Warranty.
Additional diagnostic time cannot be claimed for this repair.

Mazda6, CX-5 2WD

CX-5 4WD

Warranty Type

A

A

Symptom Code

83

83

Damage Code

9C

9C

FTY0-22-620 (Inner Joint Set (L))

FTY0-22-620 (Inner Joint Set (L))

1

1

XXM59ARX / 2.4 Hrs.

XXM59BRX / 2.5 Hrs.

Inner Joint Set, R&R (Both sides)

Inner Joint Set, R&R (Both sides)

Includes: Two (2) road tests

Includes: Two (2) road tests

Part Number Main Cause
Quantity
Operation Number / Labor Hours:

NOTE: Claim the inner joint set (R) and replacement parts as Related Parts.

Page 4 of 4