851270 Service Bulletin/Repair Instructions

Customer Notification

DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT

BUILDING 11

423 N MAIN ST

MIDDLEBURY, INDIANA 46540-9218
Customer Notification: 85 -1270
,  
O
Integrity
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Safety
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Quality
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Customer Service

December 31, 2020
This Notice applies to your vehicle VIN listed above.

Dear Forest River Customer:

Forest River is alerting you to a Ford Motor Company recall involving certain 2020 Eldorado Buses. Please see the

information below, which describes the issue and provides you with details on the steps you should take to have your

vehicle repaired.

WHAT IS THE ISSUE?

As per Ford’s recall 20V575, the rear view camera could intermittently display a blank or distorted image.

OWNERS AND DEALERS: WHAT SHOULD YOU DO?

Please review and follow the notice that accompanies this letter.
Sincerely,

Forest River, Inc.

Engineer

Office of Corporate Compliance
Page 1 of 1
Ford Motor Company

Ford Customer Service Division

P. O. Box 1904

Dearborn, Michigan 48121 1904
November 2020
* * * IMPORTANT SAFETY RECALL * * *

Compliance Recall Notice 20C19 / NHTSA Recall 20V-575

2020 Ford Truck

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to

Federal Motor Vehicle Safety Standard (FMVSS) number 111 - Rear Visibility.

We apologize for this situation and want to assure you that, with your assistance, we will correct this

condition. Our commitment, together with your dealer, is to provide you with the highest level of service

and support.
1 of 4
A/1/000001/0001
What is the issue?
On your vehicle, the rear view camera could intermittently display a blank or

distorted image.
What is the risk?
A rear view camera that intermittently displays a blank or distorted image

may reduce the driver’s view of what is behind the vehicle, increasing the

risk of a crash.
What will Ford and

your dealer do?
Ford Motor Company has authorized your dealer to replace the rear view

camera free of charge (parts and labor).
How long will it take?
The time needed for this repair is less than one-half day. However, due to

service scheduling requirements, your dealer may need your vehicle for a

longer period of time.
What should you do?
Please call your dealer without delay and request a service date for Recall

20C19. Provide the dealer with your VIN, which is printed near your name at

the beginning of this letter.

Note: For the stripped chassis vehicles, rear view camera assembly is

required to perform the repair but does not need to be installed on the

vehicle.

Ford has not issued instructions to stop driving your vehicle under this

compliance recall. You should contact your dealer for an appointment to

have your vehicle remedied as soon as practicable. You can continue to

safely drive your vehicle.

If you do not already have a servicing dealer, you can access

www.owner.ford.com for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this compliance recall completed on

your vehicle. The vehicle owner is responsible for making arrangements to

have the work completed. Ford Motor Company can deny coverage for any

vehicle damage that may result from the failure to have this recall performed

on a timely basis. Therefore, please have this recall performed as soon as

possible.

Please note: Federal law requires that any vehicle lessor receiving this

recall notice must forward a copy of this notice to the lessee within ten

days.
© Copyright 2020 Ford Motor Company
03034

20C19 PARMTS/DTB1V1PAL1
What should you do?

(continued)
NOTE: You can receive information about Recalls and Customer

Satisfaction Programs through our FordPass App. The app can be

downloaded through the App Store or Google Play. In addition there are

other features such as reserving and paying for parking in certain locations

and controlling certain functions on your vehicle (lock or unlock doors,

remote start) if it is equipped to allow control.
COVID-19

(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your

safety and the safety of dealership employees. This includes specific

procedures for cleaning and disinfecting customer vehicles before and after

each vehicle is serviced. In most places, vehicle service has been deemed a

critical service. Please contact your local dealer to confirm current service

hours. For more information on how Ford and your local dealer are working

hard to keep you on the road during these challenging times, please visit

www.owner.ford.com.
What if you no longer

own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,

please forward this letter to the new owner.

You received this notice because government regulations require that

notification be sent to the last known owner of record. Our records are based

primarily on state registration and title data, which indicate that you are the

current owner.
Can we assist you

further?
If you have difficulties getting your vehicle repaired promptly and without

charge, please contact your dealership's Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our

Ford Customer Relationship Center at 1-866-436-7332 and one of our

representatives will be happy to assist you. If you wish to contact us through

the Internet, our address is: www.owner.ford.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are

available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our

Fleet Customer Information Center at 1-800-34-FLEET, choose Option

#3, and one of our representatives will be happy to assist you. If you wish to

contact us through the Internet, our address is: www.fleet.ford.com.

Representatives are available Monday through Friday: 8:00AM - 8:00PM

(Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable

time or without charge, you may write the Administrator, National Highway

Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.

20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236

(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA

Safety Recall 20V-575.
Thank you for your attention to this important matter.

Ford Customer Service Division
2 of 4
A/2/000001/0001
© Copyright 2020 Ford Motor Company
03034

20C19 PARMTS/DTB1V1PAL1

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