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NHTSA ID Number: 10185346

Manufacturer Communication Number: LTB01140NAS4

TSB/Document Date: 2021-01-08


Summary

A boom noise may be heard in the passenger compartment when the vehicle is in motion.


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TSB/Document ID: LTB01140NAS4

Replacement Service Bulletin Number:

MFR Communication Date: 2020-12-04

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT

MFR Component System:

MFR Component Subsystem:


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12/4/2020

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LT B 0 1 1 4 0 N A S 4

TECHNICAL BULLETIN
04 DEC 2020

© JaguareBay logo Land RovereBay logo North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly
and safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should
not be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a
condition described affects your vehicle. Contact an authorized Land RovereBay logo service facility
to determine whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

This reissue replaces all previous versions. Please destroy all previous versions.
This bulletin supersedes TSB LTB01140NAS3/2018 dated 17 SEP 2018, which should
either be destroyed or clearly marked to show it is no longer valid (e.g. with a line across
the page). Only refer to the electronic version of this Technical Bulletin in TOPIx.
Changes are highlighted in blue

SECTION:
204-00

S U B J E C T/ C O N C E R N :
Boom Noise Heard In The Passenger Compartment

AFFECTED VEHICLE RANGE:
MODEL:

MODEL YEAR:

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VIN:
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MODEL:

MODEL YEAR:

VIN:

Range Rover Velar (LY)

2018-2019

700125-799999

Range Rover Velar (LY)

2019-2020

200000-296418

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

SITUATION:
A boom noise may be heard in the passenger compartment when the vehicle is in motion.
CAUSE:
This may be caused by one or more of the following:
• Incorrect rear subframe alignment;
• Missing foam inserts in the tailgate seal;
• Incorrect alignment of the tailgate; and/or
• Incorrect alignment of the exhaust system.
ACTION:
Follow the instructions below.

PA RTS :
PART NUMBER

DESCRIPTION

QUANTITY

LR083054

Subframe bolts

4

LR092606

Tailgate seal

1 (only if necessary)

WARRANT Y:

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NOTE:
The tailgate may also be referred to as liftgate.

NOTES:
Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain
the latest repair time.
The JLR claims submission system requires the use of causal part numbers. Labor
only claims must show the causal part number with a quantity of zero.
DESCRIPTION

SRO

TIME
(HOURS)

CONDITION
CODE

CAUSAL
PART

64.90.89.35

0.7

12

LR090451

Weatherstrip - Tailgate/tail door - Opening Complete - Renew

76.40.10

0.1

12

LR090451

Striker - Liftgate - Adjust

76.37.28

0.2

12

LR090451

Exhaust alignment - Ingenium I4 2.0L Diesel;
Ingenium I4 2.0L Petrol

30.10.89.03

0.4

12

LR090451

Exhaust alignment - V6 3.0L S/C Petrol

30.10.89.03

1.1

12

LR090451

02.02.10

0.2

12

LR090451

Rear suspension NVH - Rectification

Road test

NOTE:
Normal Warranty procedures apply.

WORKSHOP PROCEDURE 'A':

NOTES:
Removal steps in this procedure may contain installation details.
Some variation in the illustrations may occur but the essential information is
always correct.
Rear wheel and tire assemblies shown removed for clarity.

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1.

Raise and support the vehicle (see TOPIx Workshop Manual section 100-02:
Jacking and lifting).

2.

Remove the left and right undershields.
3.

Support the rear subframe assembly with a suitable transmission jack.
1. Remove and discard the 4 subframe retaining bolts.

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4.

Loosen (only) the subframe support plate retaining bolts (6) and nuts (4).
5.

Release the transmission jack and allow the subframe to relax.

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6.

Use the transmission jack to raise the subframe into the correct position.
7.

Install the 4 new subframe retaining bolts but do not tighten fully at this time.

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8.

NOTE:
Do not remove the alignment equipment until Step 10.
Complete a 4-wheel alignment inspection/adjustment (see TOPIx Workshop
Manual section 204-00: Suspension System - General Information - General
Procedures - Four wheel alignment).

9.

Tighten the subframe retaining bolts.
Torque: 170 Nm.

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10.

Tighten the subframe support plate retaining bolts (6) and nuts (4).
Torque:
M8 - 25 Nm.
M10 - 60 Nm.
1. Verify alignment settings have not changed.
2. Remove the alignment equipment.

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11.

Install the left and right undershields.
12.

Lower the vehicle.

13.

Go to Workshop Procedure 'B'.

WORKSHOP PROCEDURE 'B':

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1.

Squeeze the tailgate seal for a foam insert in the highlighted area.
If the foam insert is present, go to Workshop Procedure 'C'.
If the foam insert is NOT present, go to Step 2 .
2.

Replace the tailgate seal.
3.

Go to Workshop Procedure 'C'.

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W O R K S H O P P R O C E D U R E ' C ' : TA I L G AT E A L I G N M E N T

1.

CAUTION:
Make sure the vehicle paintwork is not damaged when taking this
measurement.

12


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