NHTSA ID Number: 10185344
Manufacturer Communication Number: JTB00685NAS4
TSB/Document Date: 2021-01-08
Summary
A vibration can be felt in the passenger compartment when starting the engine or when stationary with the engine at idle.
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JTB00685NAS4
TECHNICAL BULLETIN
16 DEC 2020
© Jaguar
Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not
be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition
described affects your vehicle. Contact an authorized Jaguar service facility to determine
whether this bulletin applies to a specific vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
This bulletin supersedes TSB JTB00685NAS3/2019 dated 01 NOV 2019, which should either
be destroyed or clearly marked to show it is no longer valid (e.g. with a line across the page).
Only refer to the electronic version of this Technical Bulletin in TOPIx.
Changes are highlighted in blue
SECTION:
303-01
SUBJECT/CONCERN:
Vibration Felt In Passenger Compartment When Starting and/or Idling Engine
AFFECTED VEHICLE RANGE:
MODEL:
MODEL
YEAR:
VIN:
ASSEMBLY
PLANT:
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APPLICABILITY:
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MODEL
YEAR:
MODEL:
F-PACE
(X761)
2018-2020
VIN:
093634654838
ASSEMBLY
PLANT:
Solihull
APPLICABILITY:
INGENIUM I4 2.0L Diesel/INGENIUM I4
2.0L Petrol
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
A vibration can be felt in the passenger compartment when starting the engine or when
stationary with the engine at idle.
CAUSE:
The active engine mounts are subject to premature wear. A new service part is now
available.
ACTION:
Follow the instructions below.
PARTS:
NOTES:
An Electronic Product Quality Report (EPQR) must be submitted, including a clear
photograph of the original damaged/leaking active engine mounts installed in the
vehicle, for new active engine mounts (part numbers T4A37103 and T4A37104) to
be released. See the service information section for an example photograph.
Part numbers JDE40145 and JDE40147 may be re-used for installation if they show
no signs of damage or wear.
PART NUMBER
DESCRIPTION
QUANTITY
T4A37103
Active engine mount - Left side
1
T4A37104
Active engine mount - Right side
1
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PART NUMBER
DESCRIPTION
QUANTITY
JDE38416
Exhaust manifold gasket - High Pressure (HP)
turbocharger
1
JDE36455
Exhaust manifold spacers and bolts - HP
turbocharger
8
C2Z31824
Exhaust Gas Recirculation (EGR) pipe gasket - HP
turbocharger
1
JDE40147
Turbocharger gasket kit - HP turbocharger
1
JDE36824
Upper oil return O-ring seal - HP turbocharger
1
JDE36825
Lower oil return O-ring seal - HP turbocharger
2
JDE40145
Turbocharger outlet pipe O-ring kit - HP
turbocharger
1
AJ813362
Turbocharger oil feed banjo washers - HP
turbocharger
2
JDE38503
Turbocharger to exhaust manifold gasket - Low
Pressure (LP) turbocharger
1
JDE36824
Upper oil return O-ring seal - LP turbocharger
1
JDE36825
Lower oil return O-ring seal - LP turbocharger
1
AJ813362
Turbocharger oil feed banjo washers - LP
turbocharger
2
T4N15217
EGR cooler O-ring - LP turbocharger
1
T4N15215
EGR cooler gasket - LP turbocharger
1
T2H11760
Catalytic converter turbocharger gasket
1
T2H36778
Catalytic converter turbocharger clamp
1
AJ813345
EGR gasket
1
T2H14088
Diesel Particulate Filter (DPF) to exhaust gasket
1
AJ813342
1
T4N15216
EGR pipe to intake manifold O-ring
1
JDE39873
Thermostat to cylinder block gasket
1
T4A37741
Vacuum pipe attachment - Right side
1
T4A37742
Vacuum pipe attachment - Left side
1
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WARRANTY:
NOTES:
Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain
the latest repair time.
The JLR claims submission system requires the use of causal part numbers. Labor
only claims must show the causal part number with a quantity of zero.
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Ingenium I4 2.0L diesel 163PS/180PS (low/mid) Active engine mount - Pair
12.45.13
1.5
AR
T4A31807
Mounting - Set - Renew - Ingenium I4 2.0L petrol
12.45.13
1
AR
T4A31807
Active engine mount vacuum hose - Modification
12.45.89.01
0.1
AR
T4A31807
DESCRIPTION
NOTE:
Normal Warranty procedures apply.
SERVICE INFORMATION:
NOTE:
An EPQR must be submitted, including a clear photograph of the original
damaged/leaking active engine mounts installed in the vehicle, for new active engine
mounts (part numbers T4A37103 and T4A37104) to be released.
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1.
For the release of the new active engine mounts, the parts team will require a
photograph of the damaged/leaking active engine mount(s). Make sure a clear
photograph is taken, with the active engine mount still installed to the vehicle, as
shown in the illustration.
2.
Example of an excessively worn and/or leaking active engine mount.
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3.
Example of an excessively worn and/or leaking active engine mount.
SERVICE INSTRUCTION:
NOTES:
Some components may be shown removed to provide extra clarity.
Some variation in the illustrations may occur, but the essential information is always
correct.
1.
Remove the undershield, (see TOPIx workshop manual section 501-02: Removal and
Installation - Engine Undershield).
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2.
NOTE:
Repeat this step for the opposite side.
Inspect the active engine mounts for signs of excessive wear and/or leaking fluid.
If both active engine mounts show no signs of excessive wear and/or
leaking fluid, do not continue with this technical bulletin, as the content
of this technical bulletin does not directly relate to the customers concern.
Continue to diagnose the vehicle using the TOPIx workshop manual, (see
TOPIx workshop manual section 303-00: Diagnosis and Testing - Engine).
If any of the active engine mounts show any signs of excessive wear
and/or leaking fluid, continue to step 3.
3.
Renew both active engine mounts, (see TOPIx workshop manual section 303-01:
Removal and Installation - Left/Right Engine mount).
Do not install the air deflector during this step.
Do not install the active engine mount vacuum hose to the active engine
mounts during this step.
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4.
Disconnect the active engine mount vacuum hose from the fasteners.
5.
Disconnect the active engine mount vacuum hose from the fasteners.
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6.
Disconnect the active engine mount vacuum hose from the fasteners.
7.
NOTE:
Do not pull on the active engine mount vacuum hose.
1 - Disconnect the active engine mount vacuum hose from the fasteners.
2 - Allow the active engine mount vacuum hose to reposition downward.
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8.
Separate the active engine mount vacuum hose at the connector shown in the
illustration.
Remove the active engine mount vacuum hose from the vehicle.
9.
The illustration shows the active engine mount vacuum hose removed from the
vehicle.
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10.
Remove and discard the section of active engine mount vacuum hose.
11.
Install the section of active engine mount vacuum hose, as shown in the illustration.
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12.
Remove and discard the section of active engine mount vacuum hose.
13.
Install the section of active engine mount vacuum hose, as shown in the illustration.
14.
Reverse steps 4 to 8.
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15.
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NOTE:
Repeat this step for the opposite side of the vehicle.
Install the active engine mount vacuum hose to the active engine mount.
16.
Install the undershield, (see TOPIx workshop manual section 501-02: Removal and
Installation - Engine Undershield).
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- 3X Stronger than the leading full synthetic*
- 10X Better high stress performance**
- 20,000 miles between oil changes***
- Viscosity breakdown as measured in Kurt Orbahn test on 5W...
- As measured in Seq IX test under high load/torque conditions...
- Phosphorus Replacement Technology to help extend the life of...
- Reduces leaks, oil burnoff and power robbing deposits
- 15,000 miles between oil changes*
- Meets or exceeds the following specifications: API SP/SN...
- Or one year, whichever comes first
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TSB/Document ID: JTB00685NAS4
Replacement Service Bulletin Number:
MFR Communication Date: 2020-12-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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