91 MIB2 High: MMI reboots, CarPlay display blank, and various technical issues (Clu10 update) A4/A5/A6/A7/TT/R8/Q7
91 20 51 2059383/3 December 18, 2020. Supersedes Technical Service Bulletin Group 91 number 20-69 dated
May 21, 2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

R8, TT

2017

All

MIB2 High

A4, A5, A6,
A7, and Q7

2016 - 2017

All

MIB2 High

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised Condition (Updated fixed concerns)
Revised Additional Information (Added reference)

2

05/21/2020

Revised Service (Corrected R8 SVM Code and SD Card)
Revised Required Parts and Tools (Corrected R8 SVM Code and SD Card)

1

04/29/2020

Initial publication

Note:
This update addresses multiple customer concerns and optimizes general system performance. This update
should be run for the customer concerns below before any other repairs are attempted.
Examples for possible customer concerns that are fixed with this software:
 MMI no audio issues.
 Infotainment system reboots while driving.
 myAudi PIN is not accepted.
 Google Earth maps inoperable.
 Ringtone inoperable.
 Settings change by themselves.
 myAudi navigation destinations are not received.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

 Presets being lost.
 Missing translations.
 CarPlay/Android Auto display problems.
 CD Playback position gets lost.

Technical Background
Collection of software optimizations.

Production Solution
New infotainment cluster 10 update addressed the condition.

Service
This TSB replaces Pending Service Solution (PSS) TSB 2044130: PSS 91 MMI screen goes blank after iPhone is
connected to USB port.
SVM Update Instructions
1. Follow all instructions in TSB 2047576: 91 MIB2 High Software Update Instructions (PR Code 7UG).
2. Update the infotainment system using the SVM action code as listed in the table below, if necessary:

Vehicle

SD Creator Part number

SVM code

TT

4M0906961CJ

MHI2US1083TT

A6/A7

4M0906961DB

MHI2US0541

A4/A5/Q7

4M0906961CP

MHI2US2162

R8

4M0906961CK

MHI2US2588R8

3. Campaign 91U7 must be rerun after performing the update specified in this TSB!

Page 2 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9196

Damage Code:

0039

Labor Operations:

Software Update (Includes checking for DTCs)

0151 0000

As per TSB#
2047576

Diagnostic Time:

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

Claim Comment:

As per TSB #2059383/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Model

SD Card

Quantity

TT

4M0906961CJ

01 (Shop tool)

A6/A7

4M0906961DB

01 (Shop tool)

A4/A5/Q7

4M0906961CP

01 (Shop tool)

R8

4M0906961CK

01 (Shop tool)

Additional Information
More information on this system can be found in the following resources:
 Elsa, Systems >> Campaigns/Actions >> Campaign 91U7.
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2047576, 91 MIB2 High Software Update Instructions (PR Code 7UG).

Page 3 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

All part and service references provided in this TSB (2059383) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 4 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.