91 Audi Smartphone Interface (ASI): Apple CarPlay or Android Auto display screen intermittently goes
blank in FPK
91 20 48 2060264/3 December 17, 2020. Supersedes Technical Service Bulletin Group 91 number 20-96 dated
August 21, 2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

R8, TT, and
TTRS

2018 - 2020

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header (Added vehicles)

2

08/21/2020

Revised header (Corrected Elsa display issue)

1

07/22/2020

Initial publication

Customer states:
 The FPK (Free-Programmable
Kombi/Cluster) screen goes blank
intermittently when viewing the Audi
Smartphone Interface (ASI) screen
(Figure 1).
 This can occur while using Apple
CarPlay or Android Auto.

Figure 1. FPK screen is blank.

Technical Background
This condition is caused by an MMI software configuration issue. Model Year 2019-2020 vehicles can have this
issue with the factory-installed MMI software. Additionally, Model Year 2018 vehicles that received a recent MMI

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

software update could also experience this issue. It’s important to note that the issue is intermittent and does not
always occur during a drive based on driving conditions. However, for some customers, this issue can occur
during each trip each day.

Production Solution
New software in the infotainment system addressed the condition.

Service
This TSB replaces Pending Service Solution (PSS) TSB 2056232: PSS 91 Audi Smartphone Interface (ASI):
Apple CarPlay or Android Auto display screen intermittently goes blank in FPK.
SVM Update Instructions
1. Follow all instructions in TSB 2047576: 91 MIB2 High Navigation Software Update Instructions (PR Code
7UG).
2. Update the infotainment system using the SVM action code and SD-Card as listed in the table below, if
necessary:

Model

SD Card

SVM Code Input

TT

4M0906961EK

MHI2US518

R8

4M0906961EL

MHI2US518

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9196

Damage Code:

0039

Labor Operations:

Software Update (Includes checking for DTCs)

0151 0000

As per TSB#
2047576

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Diagnostic Time:

Claim Comment:

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB #2060264/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Model

SD Card

Quantity

TT

4M0906961EK

01 (Shop tool)

R8

4M0906961EL

01 (Shop tool)

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2047576, 91 MIB2 High Navigation Software Update Instructions (PR Code 7UG).
All part and service references provided in this TSB (2060264) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.