91 MIB & MMI3G+: Bluetooth security profile for voice training, stored contacts, navigation favorites, and
myAudi PIN
91 20 57 2036575/6 December 18, 2020. Supersedes Technical Service Bulletin Group 91 number 17-24 dated
April 18, 2017 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A3

2015 - 2017

All

MMI Navigation

A4, A5, and
A5 Cabriolet

2013 - 2016

All

MMI Navigation

A6, A7

2012 - 2017

All

MMI Navigation

Q3

2015 - 2018

All

MMI Navigation

Q5

2013 - 2019

All

MMI Navigation

Q7

2012 - 2016

All

MMI Navigation

Condition
REVISION HISTORY
Revision

Date

Purpose

6

-

Revised Service (Updated software update TSBs)
Revised Additional Information (Updated references)

5

04/18/2017

Revised Technical Background (Added Fix for MY16-17 A6/A7 missing
myAudi PIN)
Revised header (Added additional model years for MIB2 systems)

4

11/14/2016

Revised header (Added vehicles with MIB2 systems)
Revised Technical Background (Added information about CarPlay
deactivating Bluetooth)
Revised Service (Added information about CarPlay deactivation of
Bluetooth & added info regarding C7 PSS for myAudi PIN)

One of the following conditions may be present:

Page 1 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

 The addresses and contacts stored in the
Navigation >> Favorites, Navigation >> Directory,
and Navigation >> Last destinations submenus
(Figure 1) disappear intermittently.

Figure 1. Navigation >> Favorites, Navigation >>
Directory, and Navigation >> Last destinations
submenus.
 Intermittently, the MMI system does not appear
to remember that the user’s myAudi PIN has
already been entered, and it requires the user to
enter the PIN again (Figure 2).

Figure 2. myAudi PIN entry.
 The voice recognition system does not easily recognize commands spoken by the driver. This condition
can be consistent or intermittent.

Technical Background
 If a user stores addresses and contacts in the Navigation >> Favorites, Navigation >> Directory, and
Navigation >> Last destinations submenus while a Bluetooth phone is paired to the vehicle, those addresses
and contacts will only be visible any time that the same phone is paired to the vehicle. Any time that the same
phone is not paired to the vehicle, the addresses and contacts will not be available.

Page 2 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

 If a user stores addresses and contacts in the Navigation >> Favorites, Navigation >> Directory, and
Navigation >> Last destinations submenus while a Bluetooth phone is not paired to the vehicle, the
addresses and contacts will be available any time.
 In vehicles with Audi connect, the user is prompted to
enter the myAudi PIN when selecting online
destinations, accessing weather or other online
information, or when importing contacts from the
myAudi account (Figure 3). If the user’s Bluetooth
phone (the same phone that was paired to the vehicle
when the PIN was entered initially) is paired to the
vehicle, the user will not be prompted to re-enter the
PIN after it has been entered.

Figure 3. Importing contacts from the myAudi
account.
 2016 A6 and A7 vehicles have a known software issue that requires the myAudi PIN to be entered with each
ignition cycle. See TSB 2047433/1 '91 Audi connect myAudi pin not saved for stored online destinations’ for
service solution.
 MIB2 systems which support the Audi Smartphone Interface will log the customer out of myAudi when the
phone is connected via USB to the MMI to utilize Apple CarPlay or Android Auto. The customer must re-enter
their myAudi PIN because the Bluetooth system is deactivated when ASI is active.
 Multiple voice recognition training sessions can be stored in the MMI for different users when different
phones are Bluetooth-paired during each training session. If a phone is not paired, the training session will be
stored under a default profile. This profile will be used each time the voice recognition system is used without
a phone being paired to the MMI.

Production Solution
Not applicable.

Page 3 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
Explain the Technical Background to the customer:
If the customer’s vehicle is a 2016 A6 or A7 vehicle and the customer’s concern is with the myAudi PIN being
forgotten when myAudi online destinations are retrieved, then the MMI system must be updated according to:
 TSB 2059383: 91 MIB2 High: MMI reboots, CarPlay display blank, and various technical issues (Clu10 update)
- A4/A5/A6/A7/TT/R8/Q7.
 TSB 2059385: 91 MIB2 High: Reboots, CarPlay, audio issues, and various technical issues - A4, A5, A6, A7,
and Q7.
Tip: Please only use the vehicle’s VIN when looking up those TSBs as they are filtered to only show the one
that fits the vehicle.
 For MIB2 customers using the Smartphone Interface, please ask the customer to re-enter their myAudi PIN
with the phone’s Bluetooth system turned off and with nothing connected to the USB. Re-check and confirm
the myAudi PIN is remembered each time the vehicle is started. Suggest to the customer to leave the phone’s
Bluetooth off before starting the vehicle if the customer insists on using the Audi Smartphone Interface often.
 If the customer would like to store addresses and contacts in the Navigation >> Favorites, Navigation >>
Directory, and Navigation >> Last destinations submenus that can be viewed by any driver or passenger (no
security feature), explain that these addresses and contacts must be stored when there is no active Bluetooth
pairing. The phone’s Bluetooth radio must be OFF when these addresses and contacts are entered.
 Explain to the customer that if additional phones have ever been paired to the vehicle, it is possible that the
vehicle will pair to one of those phones if one is nearby (such as inside the customer’s home when the car is in
the garage/driveway).
 Explain to the customer that voice recognition training must be performed for every new Bluetooth-paired
phone. Recommended that voice recognition training be performed by the primary driver while there is no
phone paired via Bluetooth (turn off Bluetooth under Telephone >> Bluetooth Settings, and again when the
primary driver’s phone is paired to the MMI.

Warranty
This TSB is informational only and not applicable to any Audi Warranty.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure for MY16-17 A6/A7
vehicles:
 TSB 2047433, 91 Audi connect myAudi pin not saved for stored online destinations.
 TSB 2059383, 91 MIB2 High: MMI reboots, CarPlay display blank, and various technical issues (Clu10 update)
- A4/A5/A6/A7/TT/R8/Q7.

Page 4 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

 TSB 2059385, 91 MIB2 High: Reboots, CarPlay, audio issues, and various technical issues - A4, A5, A6, A7,
and Q7.
All parts and service references provided in this TSB (2036575) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 5 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.