Circular 69BD Service Bulletin/Repair Instructions

Special Parts Collection – USA

Code: 69BD

Subject

Release Date

Affected Vehicles
Special Parts Collection – Head Curtain Airbag

December 04, 2020
Country
Beginning

Model Year
Ending

Model Year
Vehicle
USA
2016
2016
Q5
Vehicle

Count

273
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this

action. Elsa is the only valid campaign inquiry & verification source.
69BD Special Parts

Collection Program

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at

the same time the vehicle is in the workshop for this campaign.
Audi is conducting a special parts collection program involving the head curtain airbags from

selected 2016 model year Audi Q5 vehicles.

Under this program:
Additional Information
•
All eligible vehicles will show the Special Parts Collection code 69BD in ELSA on

December 04, 2020.
•
Owner notification will take place in December 2020 via first-class mail.
•
Only vehicles registered & located within the 48-contiguous United States may

participate.
•
The head curtain airbags will be replaced free of charge by an authorized Audi dealer.
•
Time is of the essence. Once the required number of head curtain air bags have

been collected, the program will end and no further replacements will be made.
•
Return of removed head curtain air bags is mandatory. Claims are subject to

cancellation if removed air bags are not returned or if they are improperly returned.
Please alert everyone in your dealership about this action, including Sales, Service, Parts

and Accounting personnel. Contact Warranty if you have any questions.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.

December 2020
69BD Page 1 of 24
Parts Information

Parts Control Type:

Free Order
Parts will be managed by Free Order
Initial Allocation:

NO
Due to the small number of affected vehicles there will be no parts allocation. Please

reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:

(right click to open)

Criteria

01
02
Quantity
Part Number
P.O.C. Part Description
Ordering Method
1
8R0-880-742-L
Airbag (Right)
Free Order
1
N -912-259-01
Bolt
Free Order
1
8R0-880-741-L
Airbag (Left)
Free Order
1
N -912-259-01
Bolt
Free Order
NOTE

The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a

listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

NOTE

A supply of parts dedicated to this special program was sent to all PDCs prior to owner notification.

Removed head curtain air bags must be returned to the designated inspection facility. These MUST be returned in

their as removed from vehicle condition.

Requests for removed air bags will be available in the Warranty Parts Portal (WPP) once the claim has reached

approved status in SAGA. Use the Warranty Parts Portal to obtain the FedEx shipping label and required hazardous

material documentation.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures

are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether

this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.

December 2020
69BD Page 2 of 24
Claim Entry Instructions

The labor times listed here may differ from the labor operations and labor times listed in ELSA.

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated

elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.

Service Number
69BD
Damage Code
0099
Parts Vendor Code

Claim Type
002

Sold vehicle: 7 10

Unsold vehicle: 7 90
Causal Indicator
Vehicles assigned only one criteria:

Mark airbag* as causal part

Vehicles assigned criteria 01 and 02:

Due to the special circumstance of this project two claims are required. A claim

must be entered for each criteria for vehicles assigned criteria 01 and 02

Criteria I.D. 01 – mark right head curtain airbag* as causal part

Criteria I.D. 02 – mark left head curtain airbag* as causal part

NOTE: Due to the overlap in work steps, the labor for the second head curtain airbag

will be claimed at 10 TU.
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Vehicles Assigned Criteria 01 ONLY

Criteria I.D.
01
LABOR

Labor Op
Time Units
Description
6966 55 99
440
Replace right head curtain airbag
0150 00 50
Time stated on

diagnostic protocol
Clear repair related faults
PARTS

Quantity
Part Number
Description
1.00
8R0880742L
Airbag (right)*
1.00
N 91225901
Bolt
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.

December 2020
69BD Page 3 of 24
Vehicles Assigned Criteria 02 ONLY

Criteria I.D.
02
LABOR

Labor Op
Time Units
Description
6966 56 99
440
Replace left head curtain airbag
0150 00 50
Time stated on

diagnostic protocol
Clear repair related faults
PARTS

Quantity
Part Number
Description
1.00
8R0880741L
Airbag (left)*
1.00
N 91225901
Bolt
Vehicles Assigned Criteria 01 and 02 (two claims required)

Criteria I.D.
01
LABOR
1st Claim

Labor Op
Time Units
Description
6966 57 99
440
Replace right head curtain airbag
0150 00 50
Time stated on

diagnostic protocol
Clear repair related faults
PARTS
Criteria I.D.
Quantity
Part Number
Description
1.00
8R0880742L
Airbag (right)*
1.00
N 91225901
Bolt
02
LABOR
2nd Claim

Labor Op
Time Units
Description
6966 58 99
10
Replace left head curtain airbag
PARTS

Quantity
Part Number
Description
1.00
8R0880741L
Airbag (left)*
1.00
N 91225901
Bolt
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.

December 2020
69BD Page 4 of 24
Customer Letter Example (USA)
This notice applies to your vehicle:   , 
Subject:
Special Parts Collection 69BD – Head Curtain Air Bags
Dear Audi Owner,

Audi is conducting a special head curtain air bag collection program. Your vehicle has been selected to participate in this program.

This is not a recall. As explained below, we are doing this as part of a safety & quality assurance initiative.

SPECIAL PARTS COLLECTION PROGRAM
•
Audi has pre-selected your vehicle to analyze the head curtain air bags. Under this program, we would like to replace one

or both of these head curtain air bags in your vehicle with new parts FREE of charge.
•
Only vehicles registered/located within the 48-contiguous United States are eligible for this program.
HOW TO PARTICIPATE – WHAT YOU CAN DO
•
If you would like to participate in this program, please contact an authorized Audi dealer at your earliest convenience. For

your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you

and schedule this service.
•
Head curtain air bag replacement may take up to a day to complete. Please keep in mind that your dealer may need

additional time for the preparation of the replacement, as well as to accommodate their daily workshop schedule.
If you should have any questions about this communication, please contact Audi Customer Experience at 1-800-253-2834 or via

our “Contact Us” page at www.audiusa.com.

Sincerely,

Audi Customer Protection

Time is of the essence. Audi has a specific number of head curtain air bags to collect under this program. Once this goal is reached, the program will end and no

more replacements will be made.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These

procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To

determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.

December 2020
69BD Page 5 of 24
Repair Overview
•
Replace left and/or right head curtain airbag.

o
Criteria 01 = right
o
Criteria 02 = left
NOTE

•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s

responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•

12 3

Bestseller No. 1

KINGBOLEN Ediag Elite OBD2 Scanner Bluetooth, Bidirectional Test Scanner All System Diagnostic Tool for iOS & Android, 15+ Hot Reset, CANFD Protocol, FCA AutoAuth, No Subscriptions Lifetime Update

OBD2 Bluetooth Scanner Lifetime Update: Ediag Elite offers revolutionary Advantage Lifetime Updates with unlimited access to the superior 15+ reset service, bidirectional testing and full system diagnostics.The Ediag Elite is an excellent Bluetooth OBD2 scanner diagnostic tool ideal for DIY's and private car owners.
Bidirectional Test for Quickly Locating Problems: The Bidirectional Scan tool allows you to send commands directly from your smartphone to your vehicle for active testing. This feature helps to quickly narrow down problems such as air conditioning clutches, windows, doors, sunroofs, etc., reducing diagnostic time for mechanics and helping DIY users locate faults more easily. In addition, Ediag Elite provides fault analysis and repair guidance to help you solve problems efficiently.
15+ Maintenance Resets: The current version introduces 15+ popular special features: Oil Reset, Headlight Matching, Bleeding Reset, TPMS Reset, BMS Reset, Gear Box Relearn, Throttle Learning, Injector Coding, SAS Reset and more special functions in system diagnose menu. These functions make it easy for owners to carry out the necessary maintenance and servicing, ensuring that your vehicle stays in top condition, prolonging its service life and preventing common problems and breakdowns. Note: The Special function vary by model& year, Reach us check compatibility.
Wide Compatibility CANFD & FCA Autoauth: Compatible with GM, Ford, Toyota, Chrysler, Honda, Mazda, Nissan, Mitsubishi, Hyundai, KIA with standard OBD2 port from 1996 to newer. More car brands and features will be released gradually. Newest Ediag Elite scanner supports CANFD Protocol and FCA cars. Note: Coverage may vary on different vehicle by model& year ,Please contact us to confirm compatibility before purchase.
Perfect for Monitoring The Health of Your Vehicle: Ediag Elite is designed to make vehicle maintenance simple and efficient. With intelligent Auto VIN quick recognition, it is easy to connect to your car without the need for manual input. Real-time data is visualized in a variety of formats, including graphs, numeric, meter displays and clear 4-in-1 data charts, allowing you to effortlessly monitor real-time data. Data logging/reporting is available for playback and further analysis

SaleBestseller No. 2

KINGBOLEN K7 Bidirectional Scan Tool 2026 OBD2 Scanner Bluetooth with Lifetime Updates, No Annual Fees, 31+ Resets, Component Matching, All System Diagnostic, CAN FD, FCA AutoAuth, Crankshaft Relearn

No Annual Fees & 2026 Upgraded CAN FD: Why pay $199/year or more for updates? The 2026 newest Kingbolen K7 obd2 scanner features have been upgraded to Lifetime Updates without subscription fees, saving you significant costs in the long run. K7 scan tool also adds the CAN FD protocol for the latest GM models (2019+), enabling faster data transfer, reducing the risk of undetected errors
2026 Newest Top-tier Car Scanner: Kingbolen K7 diagnostic scan tool is equipped with most capabilities for daily repair/maintenance: Wireless diagnosis via Bluetooth, Bidirectional Test, ECU Online/Offline Code, 31+ Resets, PMI for Ford, Lincoln, Mazda, Global version for 100+ brand vehicles and 17 languages, no area limit, FCA AutoAuth
OE-Level Full Systems Scan Tool: K7 professional diagnostic scanner with Auto Vin can do one-click to scan ECUs on most of vehicles, like pcm, ecm, eps, bcm, tpms, sas, a/c system... to read/clear code, view live data, freeze frame, read ecu info. 4-in-1 data stream graphics can make data viewing more intuitive. Detailed diagnostic reports will help you easily master the car situation as it can be shared by bluetooth or email! Adding workshop information can help your customers to know more
Bidirectional Test/Active Test & ECU Code: Stop guessing and start fixing. Bidirectional scan tool Kingbolen K7 can perform real active test that can send commands to the vehicle's ECU to drive the actuators to work, like window, rear mirrors, sunroof, door, solenoids, wipers, headlamp, etc, helping you quickly find out bad parts and pinpoint faulty issues. K7 bidirectional scanner will be a good choice to save money and time on car repairs when performing complex maintenance and repair
31 Reset Functions: Avoid expensive dealership visits for simple services. Experience tells us that just a small repair service may cost a lot of money. Kingbolen K7 is a professional diagnostic scanner with 31 common maintenance services like Oil /SAS/EPB/TPMS Reset, Battery Matching, ABS Bleeding, Injector Code, etc. It effectively handles most of the car reset and relearning jobs, perfect for experienced DIYers and mechanics. Note: Functions in the menu vary across vehicles. Kindly check the compatibility before purchase

SaleBestseller No. 3

KINGBOLEN OBD2 Scanner S608, 2026 Bidirectional Scan Tool for ABS/SRS/Transmission/Engine, 9 Resets Oil Brake DPF Bleed Gear Injector Throttle BMS SAS, CAN FD & FCA/Renault SGW, Lifetime Free Update

WHY S608 STANDS OUT:2026 Kingbolen S608 is the only scanner <200 bucks that offers powerful active tests on Engine, ABS, SRS, and Transmission systems. Offers 9 resets,Covers 110+ global brands with a 6.2'' larger touchscreen
KINGBOLEN'S NEW BIDIRECTIONAL SCAN TOOL: As the 2026 upgraded version of S600, our Newest S608 obd2 scanner has the powerful Bi-directional Control on Engine, ABS, SRS, and Transmission systems. It can send commands to the ECUs of actuators for functional tests and work status checks, such as ABS, fuel injectors, adjusting throttle, coolant pumps, EVAP test, fuel trim reset, etc. No more Guesswork. Quickly identify problem components without teardown, get fuss-free results in seconds.
【9 HOT RESET SERVICES CAR SCANNER】Tired of costly mechanic trips for common resets? The Kingbolen S608 obd2 scanner lets you do it yourself, even for beginners—quickly and effortlessly! It offers 9 hot reset functions: Oil/EPB Reset, ABS Bleeding, SAS Calibration, DPF Regeneration, Injector Coding, BMS Matching, Throttle Adaptation, Gear Learning. Stop paying mechanics for 5-minute jobs. Save hundreds per year! 🚗*Function vary from vehicle models. reach us to check compatibility firstly!
【4 SYSTEM DIAGNOSTIC TOOL + FULL OBDII FUNCTIONS】Kingbolen S608 is an OBDII scanner and 4 systems diagnostic tool made for home mechanics, DIYers, and professionals. You can access Engine, ABS, SRS, Transmission fault codes, track live data in graphs, and onboard DTC library lookup to find the right troubleshooting procedure, and diagnose with full 10 OBD2 test modes to fix most of emission issues. Give your aging cars routine maintenance to avoid costly repairs, a breakdown, or even a crash.
【NEW CAN FD, FCA/RENAULT SGW, 140+ BRANDS】Kingbolen S608 scanner for car supports 140+ vehicle brands, 100,000+ models, 28 languages and can be used worldwide. S608 stays up-to-date with modern vehicles, allows secure access to 2017+ FCA cars and 2015+ Renault cars (📢*Need to purchase an AutoAuth/Renault account by yourself), and supports the latest CAN-FD protocol for 2019+ GM/Chrysler, enabling 2X faster data transfer and more precise diagnostics. 🚗*Check compatibility before purchase.

This product presentation was made with AAWP plugin.

Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

Buffer Email Facebook Flipboard Hacker News LinkedIn Messenger Mix Pinterest Print Reddit SMS Telegram Tumblr X VK WhatsApp Line Xing Threads Bluesky Copy Mastodon Nextdoor