2021

e-tron

Audi Delivery Guidelines

Client

Stock No.

Delivery Date

VIN

Delivery Inspection
Ensure Final Vehicle Quality Inspection Is Completed

 Repair all defects prior to customer delivery

 Inspect exterior for damage, dings, dents and surface scratches

 Complete myAudi registration, Audi connect trial activation,
and key user verification prior to customer arrival. Ensure customer has agreed to Audi connect Terms & Conditions and has
set the 4-digit S-PIN in the myAudi smartphone app.

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to delivery

 Complete the Key User Pairing in the vehicle (if equipped)
 Provide completed Audi phone box registration form to customer (if equipped)

Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priority Delivery Topics
 Voice Recognition

 Door Locks/Keyless Entry

 Navigation System

 Trunk/Hatch/Tailgate - Hard to Open/Close

 EV specific features in MMI & myAudi App

 Tire Pressure Monitoring System - Indicators

 Audio System (with smart phone integration)

 Cruise Control System

Exterior

Driver Controls (continued)

 Locate charging port and explain AC/DC operation to customer

 Glove box

 Review new exterior/interior electric door handle concept

 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows

Interior
Driver Controls

 Power-adjustable, heated exterior side mirrors with powerfolding & auto-dimming

 Instrument cluster, driver information systems, and steering
wheel controls.

 Rear side window sunshades (if equipped)

 Demonstrate how to operate exterior lights

 Panoramic sunroof with tilt, slide and power sunshade features

 Demonstrate how to operate interior lights

 Auto-dimming interior rear view mirror with digital compass &
Integrated Toll Module

 Ambient LED interior lighting settings (if equipped)

 Garage door opener (HomeLink®) in lower MMI touch screen

 Automatic climate control

 Power soft-closing doors (if equipped)

 Air improvement system

 Electric rear window defogger w/automatic timed shut off
feature

 Power outlets
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Version 1.2

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2021 e-tron | Audi Delivery Guidelines

Client

Driver Controls (continued)

Owner’s Documents (continued)

 Power trunk open/close with hands-free trunk release

 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988

 Spare tire
 Tool kit with jack
Steering
 Demonstrate the multifunction steering wheel
 Tilt and telescopic adjustable steering column
 Steering wheel mounted regen shift paddles
 Heated steering wheel (if equipped)
 Explain Hands on Detection steering wheel to customer (if
equipped with driver assistance package)

Infotainment
 Show the customer how to set charge to only 80% of maximum
capacity.
 Show customer how to set vehicle preconditioning and charging
timers (also via myAudi App)
 Explain battery and power meters in virtual cockpit
 Explain “range mode” setting in MMI
 Show customer how to activate e-tron mode for Virtual Cockpit
via MMI

Seating

 Explain “hospitality” feature in MMI of allowing the automatic
release of charging port when DC charging is completed

 Demonstrate how to adjust the seats

 Explain Auto/Manual regen and how to set via MMI

 Heated front seats (three-step)

 Review the MMI® controls and basic functionality, including
customization options

 Heated rear seats (three-step) (if equipped)
 Folding rear seat with passthrough
 Rear LED reading lights
 Ventilated front seats (three-step) (if equipped)
 “Passenger Side Airbag Off” light
 LATCH childseat-mounting points
 Spare tire access and cargo floor

 Bang & Olufsen® sound system (if equipped)
 MMI® Navigation plus
 MMI® touch with handwriting-recognition technology
 CD/DVD
 SD card slot
 SiriusXM® Satellite Radio with 90-day trial subscription

 Massage seat functions (if equipped)

 Tune to SiriusXM and show SiriusXM presets and customize
based on customers listening preferences

Owner’s Documents

 Show differences of SAT vs IP channels through the On Demand
category in SiriusXM with 360L equipped vehicles

 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “Text to Phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
 Provide Audi Care information

Effective 12-2-2020-US
Version 1.2

 Check radio settings and ensure ‘Online additional data’ is
toggled on and ‘online station tracking’ is set to Automatic
 HD Radio™ Technology
 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
 Voice control (customer has to accept EULA for online recognizer)
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Audi smartphone interface: Apple® CarPlay and Google™ Android Auto integration
 Audi connect® with six-month trial subscription
 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time)
 Wi-Fi® hotspot capabilities and 4G LTE connectivity
 Explain the Nav-Data-Update process via over the air updates
and notifications
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2021 e-tron | Audi Delivery Guidelines

Client

Infotainment (continued)

Driver Assistance (continued)

 Show how to manually set the clock, daylight savings time and
time zone

 Adaptive Cruise Assist
 Turn Assist

 Review Audi Phone Box Customer Form and ensure Serial Number is listed

 Intersection Assistant

Orientation Drive

 Predictive Efficiency Assist

Vehicle Systems

 Active lane assist with emergency assistant

 Show boost mode by putting transmission in S

 Traffic Jam Assist

 Traffic sign recognition

 Explain e-sound for pedestrians while vehicle is in Drive or
Reverse
 Electromechanical parking brake

 Audi pre sense® basic & front
 Audi pre sense® 360 (includes pre sense® side)
 Audi drive select

 Tire pressure monitoring system (TPMS)

 Audi side assist with Audi pre sense® rear: Rear Cross Traffic
Alert & Vehicle exit warning (if equipped)

Suspension

 High-beam assistant (if equipped)

 Adaptive air suspension

 Head-up display with navigation and assistance systems information (if equipped)

Driver Assistance
 Audi advanced key - keyless start, stop and entry

Wrap up

 Explain the windshield wiper and washer functions

End the orientation drive in the service write-up area

 Parking system plus with 3D top view camera system (360°
view, four cameras, front and rear acoustic sensors) (if
equipped)

 Tour the service department and introduce the customer to the
Service Manager and Service Consultant

 Parking system plus with rear view camera (front and rear
acoustic sensors)
 Park Assist
 Cruise control with coast, resume and accelerate features
 Adaptive cruise control with stop & go (if equipped)

 Set up first service appointment
 Ask the customer if you can program the service department’s
phone number into their phone
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a New Vehicle Orientation?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature
Effective 12-2-2020-US
Version 1.2

Date
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