2021

A7/A7 PHEV/S7/RS 7
Client

Audi Delivery Guidelines

Stock No.

Delivery Date

VIN

Delivery Inspection
Ensure that final vehicle quality inspection is completed

 Repair all defects prior to customer delivery

 Inspect exterior for damage, dings, dents and surface scratches

 Complete myAudi registration, Audi connect trial activation,
and key user verification prior to customer arrival. Ensure customer has agreed to Audi connect Terms & Conditions and has
set the 4-digit S-PIN in the myAudi smartphone app.

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to delivery.

 Complete the Key User Pairing in the vehicle (if equipped)
 Provide completed Audi phone box registration form to customer (if equipped)

Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________

Priority Delivery Topics
 Voice Recognition

 Door Locks/Keyless Entry

 Navigation System

 Trunk/Hatch/Tailgate - Hard to Open/Close

 BLUETOOTH® mobile phone pairing

 Tire Pressure Monitoring System - Indicators

 Audio System (with smart phone integration)

 Cruise Control System

Exterior

Driver Controls (continued)

 Advise the customer to use only oil that meets Audi standards

 Ambient LED interior lighting settings (if equipped)

 Advise the customer that Audi recommends using top-tier
detergent gasoline that matches vehicle requirements

 Automatic climate control

 Review new exterior/interior electric door handle concept
Interior
Driver Controls
 Adaptive rear spoiler (deployes at 75 mph, retracts at 50 mph)
(RS 7 only)
 Instrument cluster, driver information systems, and steering
wheel controls
 Demonstrate how to operate exterior lights
 Demonstrate how to operate interior lights
Effective 12-2-2020-US
Version 1.3

 Power outlets
 Glove box
 Valet button in glovebox
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Power-adjustable, heated exterior side mirrors with powerfolding (optional) & auto-dimming
 Manual rear-side window sunshades (if equipped)
 Power rear window sunshades (if equipped)
 Sunroof with sunshade, power tilt and slide features
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2021 A7/A7 PHEV/S7/RS 7 | Audi Delivery Guidelines

Client

Driver Controls (continued)

Owner’s Documents (continued)

 Auto-dimming rear view mirror with digital compass

 Provide Audi Care information

 Garage door opener (HomeLink®) in lower MMI touch screen

 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988

 Power soft-closing doors (if equipped)
 Electric rear window defogger w/automatic timed shut off
feature
 Power trunk open & close
 Spare tire (if equipped)
 Tool kit with jack
 Tire mobility system (without spare tire) (if equipped)
Steering
 Demonstrate the multifunction steering wheel
 Tilt and telescopic manually adjustable steering column
 Steering wheel mounted shift paddles

Infotainment
 Review the MMI® controls and basic functionality including
customization options
 Audi sound system
 Bang & Olufsen® sound system or Bang & Olufsen® Advanced
sound system (if equipped)
 MMI® Navigation plus
 MMI® touch with handwriting-recognition technology
 SD card slot
 SiriusXM® Satellite Radio with 90-day trial subscription

 Heated steering wheel (if equipped)

 Tune to SiriusXM and show SiriusXM presets and customize
based on customers listening preferences

Seating

 Show differences of SAT vs IP channels through the On Demand
category in SiriusXM with 360L equipped vehicles

 Demonstrate how to adjust the seats
 Heated front seats (three-step)

 Check radio settings and ensure ‘Online additional data’ is
toggled on and ‘online station tracking’ is set to Automatic

 Heated rear seats (three-step) (if equipped)

 HD Radio™ Technology

 Ventilated front seats (three-step) (if equipped)

 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites

 Split folding rear seats
 “Passenger Side Airbag Off” light
 LATCH childseat-mounting points
 Spare tire access and cargo floor
 Massage seat functions (if equipped)
Owner’s Documents
 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “Text to Phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
Effective 12-2-2020-US
Version 1.3

 Voice control customer has to accept EULA for online recognizer)
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Audi smartphone interface: Apple® CarPlay and Google™
Android Auto integration
 Audi connect® with six-month trial subscription
 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time)
 Wi-Fi® hotspot capabilities and 4G LTE connectivity
 Explain the Nav-Data-Update process via over the air updates
and notifications
 Show how to manually set the clock, daylight savings time and
time zone
 Review Audi Phone Box Customer Form and ensure Serial Number is listed
Orientation Drive
Vehicle Systems
 Idle start/stop efficiency system
 Electromechanical parking brake
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2021 A7/A7 PHEV/S7/RS 7 | Audi Delivery Guidelines

Client

Vehicle Systems (continued)

Driver Assistance (continued)

 Tire pressure monitoring system (TPMS)

 Audi pre sense® basic & front
 Audi pre sense® 360 (includes pre sense® side)

Suspension
 Electronic Dampening control (Audi drive select) (if equipped)
 Adaptive air suspension (if equipped)

 Audi drive select
 Audi side assist with Audi pre sense® rear: Rear Cross Traffic
Alert & Vehicle exit warning (if equipped)
 High-beam assistant

Driver Assistance

 Head-up display with navigation and assistance systems information (if equipped)

 Audi advanced key - keyless start, stop and entry
 Explain the windshield wiper and washer functions
 Parking system plus with 3D top view camera system (360°
view, four cameras, front and rear acoustic sensors) (if
equipped)
 Parking system plus with rear view camera (front and rear
acoustic sensors)

 Night vision assistant with pedestrian and large animal detection
(if equipped)
Wrap up
End the orientation drive in the service write-up area

 Cruise control with coast, resume and accelerate features

 Tour the service department and introduce the customer to the
Service Manager and Service Consultant

 Adaptive cruise control with stop & go (if equipped), which
includes the following:

 Set up first service appointment

 Adaptive Cruise Assist
 Turn Assist

 Ask the customer if you can program the service department’s
phone number into their phone
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

 Intersection Assistant
 Traffic Jam Assist
 Predictive Efficiency Assist
 Active lane assist with emergency assistant
 Traffic sign recognition
Audi Brand Specialist

I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a New Vehicle Orientation?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature

Effective 12-2-2020-US
Version 1.3

Date

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