Date TBD
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.

Subject: TIME-SENSITIVE NOTICE REGARDING YOUR PACCAR MX ENGINE
Service Bulletin E275 PACCAR MX ENGINE MY 2021 - Emissions Exemption Label Replacement
Dear Peterbilt Customer,
Certain Engine Model Year 2021 pre-production vehicles manufactured from 11/9/2020 to 11/13/2020, equipped with a
PACCAR MX-11 or MX-13 engine, were sold with temporary emissions exemption labels that will expire on 12/31/2020. The
label must be replaced as soon as possible to ensure your vehicle remains compliant with all applicable emissions standards.
The EPA is authorized to assess civil penalties for engines without current exemption labels per 40 CFR 1068.101(b).

What is the problem …

Your pre-production vehicle’s emissions label expires 12/31/20.

What will your dealer do?

Your dealer will replace the label.

What should you do …

Contact your dealer immediately to schedule an appointment for the label
replacement.

Please contact a Peterbilt dealership to schedule an appointment for this work, referencing campaign number E275 and the
noted VIN(s). You can find your nearest Peterbilt dealer at Dealer Locator on the website www.Peterbilt.com. The replacement
of the label and engine software update will take approximately 1.0 hours of labor, depending on dealer scheduling, and will be
performed at no charge to you.
If you require further information about this campaign, or experience any difficulty in making arrangements for this repair, please
contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Services Department, phone 940-5914220.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten
days. If you no longer own this vehicle, we would appreciate your advising us of the new owner.
We apologize for any inconvenience this may cause and thank you for your participation in helping Peterbilt provide the highest levels
of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer
network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt
your truck of choice.
Sincerely,

Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company

Kenworth Truck Company
Customer Service Department
PO Box 1000
Kirkland, Washington 98083-1000
(425) 828-5888

Date TBD

[First VIN]
Customer Name
Address
City, State Zip
Subject: PSB E275: Replace Engine Emissions Exemption Label
Dear Kenworth Customer,
Your vehicle (listed within this letter) is eligible for a campaign to replace the Engine Emissions Exemption Label, which expires
12/31/2020. The label must be replaced as soon as possible. The EPA is authorized to assess civil penalties for engines without
current exemption labels per 40 CFR 1068.101(b).
Please contact a Kenworth dealership to schedule an appointment for this work as soon as possible. If you have already had this
work performed, please disregard this letter. You can find your nearest Kenworth dealer at Dealer Locator on the website
www.Kenworth.com.
The problem is…

Engine Emissions Exemption label expires 12/31/2020.

What your dealer will do…

Dealers will replace the label.

What you must do …

Contact your Kenworth Dealer to schedule an appointment for repair.

When contacting your selected Kenworth dealer, refer to Campaign E275 and the VIN listed on this letter. The work will take
approximately 1.0 hour, depending on vehicle configuration and dealer scheduling. There will be no charge to you. We apologize for
this inconvenience but ask for your cooperation to ensure your continued satisfaction with Kenworth products.
If you require further information about this campaign or experience any difficulty in making arrangements for this repair, please
contact Kenworth Customer Service, provide your name, your dealer’s city and state, your phone number, your email address
(optional), the last 8 digits of your VIN, the bulletin number, and your question using one of the following:
Email: Kenworth.Campaigns@paccar.com with the bulletin number in the subject line
or
Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department
or
Phone: 425-828-5888
If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.
Thank you,

Annick Hollingsworth
Director of Service Platforms
Kenworth Truck Company

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