NHTSA ID Number: 10185049
Manufacturer Communication Number: 06-004-20-3757
TSB/Document Date: 2021-01-05
Summary
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
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TSB/Document ID: 06-004-20-3757
Replacement Service Bulletin Number:
MFR Communication Date: 2020-12-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Technical
Service Bulletin
Mazda
North American Operations
Irvine, CA 92618-2922
Subject:
LEATHER STEERING WHEEL SURFACE WEAR / PEEL
Bulletin No.: 06-004/20
Last Issued: 12/03/2020
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted in Red.
Previous TSBs:
Date(s) Issued:
06-002/19
05/23/19
06-001/17
04/25/2017 and 06/02/2017 and 12/18/2017
APPLICABLE MODEL(S)/VINS
2014-2016 Mazda3 Japan built vehicles with VINs lower than JM1 BM ****** 355940 (produced before June
23, 2016)
2014-2016 Mazda6
2017 Mazda6 vehicles with VINs lower than JM1 GL ****** 133656 (produced before Feb. 17, 2017)
2016-2017 CX-3 vehicles with VINs lower than JM1 DK ****** 172170 (produced before March 8, 2017)
2013-2016 CX-5
2016-2017 CX-9 vehicles with VINs lower than JM3 TC ****** 134008 (produced before Dec. 22, 2016)
DESCRIPTION
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance.
This concern may be caused by an insufficient wear resistance of the steering wheel surface.
Page 1 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
12/03/2020 4:46 PM tlawrenc
Bulletin No.: 06-004/20
Last Issued: 12/03/2020
NOTE:Slight wear on a seam of the steering wheel is not applicable to this bulletin. It is inevitable since
friction and force are applied while turning the steering wheel.
NOTE:Dirt on the steering wheel may be misinterpreted as leather discoloration or a worn coating. This is
not applicable to this bulletin. Refer to TIPS WHEN HANDLING LEATHER STEERING WHEEL below to
remove dirt.
Customers having this concern should have their vehicle repaired using the following repair procedure.
Page 2 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
12/03/2020 4:46 PM tlawrenc
Bulletin No.: 06-004/20
Last Issued: 12/03/2020
REPAIR PROCEDURE
1. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel.
NOTE: Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
Steering Wheel Stained
Steering Wheel After Cleaning
2. Is the steering wheel wear/peel concern present after cleaning the steering wheel?
Yes - Go to Step 3.
No - This service bulletin does not apply.
3. Replace the steering wheel (A) according to the repair instructions on MGSS online:
Mazda3 - STEERING WHEEL AND COLUMN REMOVAL/INSTALLATION.
Mazda6 - STEERING WHEEL AND COLUMN REMOVAL/INSTALLATION.
CX-3 - STEERING WHEEL AND COLUMN REMOVAL/INSTALLATION.
CX5 - STEERING WHEEL AND COLUMN REMOVAL/INSTALLATION.
CX9 - STEERING WHEEL AND COLUMN REMOVAL/INSTALLATION.
Page 3 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
12/03/2020 4:46 PM tlawrenc
Bulletin No.: 06-004/20
Last Issued: 12/03/2020
NOTE: For vehicles with a steering wheel warmer, replace the steering wheel hub kit (A).
4. Verify repair.
Page 4 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
12/03/2020 4:46 PM tlawrenc
Bulletin No.: 06-004/20
Last Issued: 12/03/2020
LEATHER STEERING WHEEL HANDLING TIPS:
Unique care is needed since the leather steering wheel is delicate and coated with agents that improve
durability without decreasing the touch and breathability of the leather. Refer to information below for proper
leather steering wheel maintenance.
If the leather surface is dirty, wipe it off with a moist cloth using warm water. After wiping, dry off the
remaining moisture with a clean dry towel.
NOTE: To avoid wear to the leather, do not use a rough surface towel or wipe off with too much force.
Do not use general leather cleaners or waxes when wiping off dirt since it may deteriorate the
leather coating of the steering wheel. In addition, perfumes, cosmetics, hand creams, sun screens,
wet tissue papers, excessive sweat and sebum may also deteriorate the coating.
Do not scratch or scrub the leather with anything hard, such as a belt buckle, wrist watch, bracelet
or rings etc.
Page 5 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
12/03/2020 4:46 PM tlawrenc
Bulletin No.: 06-004/20
Last Issued: 12/03/2020
NOTE: The examples above are caused by outside influence and therefore not covered under this bulletin.
Page 6 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
12/03/2020 4:46 PM tlawrenc
Bulletin No.: 06-004/20
Last Issued: 12/03/2020
PARTS INFORMATION
Page 7 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
12/03/2020 4:46 PM tlawrenc
Bulletin No.: 06-004/20
Parts
Number
KD46-32982C-02
or
KDY7-32982
Last Issued: 12/03/2020
Description
Qty.
Applicable Models
Vehicle Spec.
1
2016-2017 CX-3
Leather, black stitch
B63E-32982A-02
1
Leather, black stitch type
after IPM
B64F-3298XA-02
1
Leather with STG, wheel
warmer and AT shift SW
B63K-3298XA-02
9YA0-11003A
ST Wheel Hubkit
Lock Bolt
KD46-32982C-02
or
KDY7-32982
K066-32982 -02
or
K0Y6-32982
KA0G-32982 -02
or
KAYG-32982
1
Leather with STG wheel warmer
1
---
1
Leather, black stitch
1
Smooth leather, red stitch
2013-2016 CX-5
1
Smooth leather, black stitch
---
9YA0-11003A
Lock Bolt
1
BHP2-32982B-02
or
BHY3-32982
1
2014-2016 Mazda3
Leather, red stitch
Page 8 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
12/03/2020 4:46 PM tlawrenc
Bulletin No.: 06-004/20
Last Issued: 12/03/2020
9YA0-11007
Lock Bolt
1
GHR1-32982B
1
9YA0-11007
Lock Bolt
1
---
1
Leather w/o stitch
TK49-32982A-02
GSB6-32982A-02
---
Leather (Stitch A) with AT
Shift SW
2017 Mazda6
Leather with STG, steering
wheel warmer and AT Shift
SW
GRT8-3298XD-02
1
TK50-3298XC-02
1
Leather with STG, steering wheel
warmer
1
Leather (Stitch A) with STG,
steering wheel warmer and AT
Shift SW
1
Leather (Stitch A) with STG,
steering wheel warmer
GRV1-3298XD-02
Steering Wheel
Hub Kit
GRN1-3298XC-02
9YA0-11007
TK49-32982A-02
TK51-32982A-02
TK50-3298XC-02
TM53-3298XA-02
9YA0-11007
Lock Bolt
1
---
1
Leather w/o stitch
Steering Wheel
Hub Kit
Lock Bolt
---
2014-2016 Mazda6
2016-2017 CX-9
Leather with stitch
Leather with STG, steering
wheel warmer
1
1
Leather with stitch and STG,
steering wheel warmer
1
---
Page 9 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
12/03/2020 4:46 PM tlawrenc
Bulletin No.: 06-004/20
Last Issued: 12/03/2020
NOTE:
Use GEPC to look up correct part number by VIN.
If steering wheel part with the "Y" in the 3rd digit is in your dealer's inventory, you may use it for this
repair.
Both steering wheel part numbers with or without the "Y" in the 3rd digit provide the same repair
performance.
WARRANTY INFORMATION
NOTE:
This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
45
Damage Code
9C
****-32-982*** or ****-32-98X***
Select an applicable part number from the (PARTS
INFORMATION) for the vehicle in repair.
Part Number Main Cause
NOTE: Make sure to enter the part number of the
steering wheel that was actually installed for correct
warranty claim reimbursement.
Quantity
1
Operation Number / Labor Hours:
XXMA6XRX / 0.3 Hrs. (CX-9 only)
XXMA6XRX / 0.4 Hrs. (All other models)
Page 10 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
12/03/2020 4:46 PM tlawrenc
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