Welcome to Blue Bird
Support Center

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Blue Bird Support Center
 Blue Bird Support Center is accessed through the Vantage dealer
portal site.
 Log in to Vantage

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Vantage to Blue Bird Support Center
 There are two methods to access the Blue Bird Support Center
site.
 Method One-(Slides 4-19).
 Create a Bus Technical Support Ticket directly from Vantage. Your bus
body number will be pre-loaded to the ticket.

 Method Two-(Slides 20-26)
 In Vantage, select the Parts and Service tab and click on Support
Center. This will take you to Blue Bird Central Home Page. From here,
you will have access to your inbox as well as creating a new ticket.
This method will require you to enter your bus body number in the
ticket.

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Vantage to Blue Bird Support Center
 Method One
 Create a Bus Technical Support Ticket directly from Vantage.
 Enter the body number with the issue.

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Vantage to Blue Bird Support Center
 The Vantage Dashboard Information is displayed
 Select the Service tab.

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Vantage to Blue Bird Support Center
 Select the Support Ticket tab

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Vantage to Blue Bird Support Center
 Bus Technical Support Ticket.
 You can select an existing ticket by selecting View.
Or
 Create a new ticket by selecting Add New Issue

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Blue Bird Support Center–Support Ticket
 The system will open a new window in Support Center with a Bus
Technical Support Ticket started.
 There are three tab sections to a ticket• Request- will be completed by you.
• Service-will be completed by you.
• Customer section will preload from body specific data of number entered in
Vantage.

 The Save and Submit buttons are at the top right of the screen.

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Blue Bird Support Center-Support Ticket
 At any time, you may click Save to save your ticket and receive
ticket verification. A ticket number will be assigned and the ticket
status will be DRAFT. Check for any error flags listed at the top of
the ticket. If errors are shown, correct.

 The SUBMIT button submits your ticket to the appropriate
Blue Bird personnel for assistance.
 The ticket status changes to PENDING.

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Bus Technical Support Ticket-Request Tab
 Request Information Choosing the Priority type of the ticket.
• Normal is a standard request.
• Bus Down is a urgent request.
 Select the failure date of the bus

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Bus Technical Support Ticket-Request Tab
 Requestor-Verify the information is correct
 Requestor Contact –Verify the information auto-populated is correct.
 Correct if needed.

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Bus Technical Support Ticket-Request Tab
 Servicer-If the bus is located at your location, no further action is
required
 Servicer Information-If the bus is located at your location, no further
action is required

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Bus Technical Support Ticket-Request Tab
 Servicer-If the bus is located at a different Dealer or Service Center Location
other than yours, enter Servicer type (Dealer or Service Center)
 Servicer Information-Contact information for Servicer location. Enter or correct
as needed.

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Bus Technical Support Ticket-Request Tab
 If Bus is at a Repair Facility, Select the Look-Up Icon to select the
proper location
 If the Repair Facility is not listed, Select NEW and enter the required
information.

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Bus Technical Support Ticket-Request Tab
 Additional Information-Time stamps are recorded.
 Comments-This cell is used to enter any comments
related to this ticket here.

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Bus Technical Support Ticket-Request Tab
 Attachments-To add attachments:
 Select Find Attachment.
 Locate the attachment on your computer.
 Select it and then click Open.
 The attachment will load on to the ticket.
 You may add multiple attachments.

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Bus Technical Support Ticket-Service Tab
 Product information-Bus number is entered.
 Enter the current odometer reading of the bus.
 If multiple buses have the same issue, enter their body
numbers in the “Other Buses With This Issue” Cell

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Bus Technical Support Ticket-Service Tab
 Request Information
 Request-Select the request item for your issue
 Description-Enter details describing the issue
 Troubleshooting Performed-Enter details of
troubleshooting that has been performed.

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Bus Technical Support Ticket-Service Tab
 Click Save for ticket verification.
 Click Submit
 Your ticket will change from Draft to Pending and will be assigned
to a Field Service Engineer.
 The Field Service Engineer will contact you through your
submitted ticket email or telephone.

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Blue Bird Support Center
 Method two
 In Vantage, select the Parts and Service tab and click on Support
Center. This will take you to Blue Bird Support Center Home Page.

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Blue Bird Support Center Inbox
 Once logged into Support Center, the Home page will appear.
From the home screen you can access your inbox. Use any of the
methods below to access your inbox. Methods 1 & 2 take you
directly to your inbox.
1. Select the Inbox Icon at the top right of the screen
2. Select Choose a Service (Parts or Bus Support) under INBOX. You
may Select New (to start a new ticket), Search (to search existing
tickets, or Inbox (to review existing tickets in your inbox).
3. Click on the Support icon under SMART BLOX.

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Blue Bird Support Center Inbox
 Using the Smart Blox Method 3 takes you to this screen. Now you
will choose either Parts Support or Bus Technical Support.
 You may Select New (to start a new ticket), Search (to search
existing tickets, or Inbox (to review existing tickets in your inbox).

Here you will click on either the Part Support Inbox or Bus Technical
Support Inbox.
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Blue Bird Support Center Inbox
 The top left hand area of the Inbox screen indicates tickets in your
inbox per Support area (Parts Support or Bus Technical Support).
 This example shows two tickets in your Bus Technical Support
inbox
 Select Bus Technical Support to show your tickets

At this time there is no tickets in the Parts Support mail box.
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Blue Bird Support Center
 Select NEW to open a new ticket. Follow slides 8-19 to submit your
ticket. This method will require you to enter your bus body number
on the Service tab of your ticket (See slide 25).
 Select any existing ticket in your inbox to open and edit as needed.

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Bus Technical Support Ticket-Service Tab
 If you start a NEW ticket from within the Support
Center, you must enter your bus number.
 Follow all other steps listed in Method One (Slides 8-19)

At any time, you may click Save for ticket verification. A ticket number will be
assigned. If they are no flags listed at top of e-mail you then will click submit to
process the e-mail ticket. If errors are shown, correct and click submit.
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Blue Bird Support Center
 Bus Technical Support Inbox. Tickets shown in your inbox are in
Draft status (need to be submitted) or Needinfo status (see
comment cell in specific ticket for info needed).
 Tickets in Draft status need to be completed.
 Open the ticket, Select the Submit button when completed.

 Tickets in Needinfo status have been returned to you for additional
information.
 Open the ticket, review the requested information in the comment cell.
Provide the requested information, select Submit.

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Any Questions?
Contact your Field Service Engineer

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