offer parts and service to our customers in a non-threatening manner. There is a designated
area of the showroom that we use as a place to perform the CVIR presentation. We’ve had
very good feedback, especially using the iPad™ as it demonstrates our dealership embraces
technology. The inspection also has a lot of color and it shows well on the iPad™.”
“Because it is itemized, the customer does not feel overwhelmed. He or she can select certain
items they want performed. The key to our success has been using the last page (comment
section) to list all of the items the technician addressed in the report. Most of the selling happens
on this page.”
“The report works the same way if the customer is not present. They can view the CVIR that was
emailed them, and we can both communicate more effectively.” The report shows not only the
repairs needed, it explains the findings in a way most customers easily understand. In this way,
the report does the talking.
Schaumburg Mitsubishi is yet another dealership boosting their parts and service business while
improving CSI using the Computerized Vehicle Inspection Report.
9

TECHNICAL
INFORMATION
RETRIEVAL

Tips for finding what you
need, when you need it.

It happens all the time. Let’s say you’re faced with a Lancer whose left rear window won’t close
all the way. You remember reading something describing the problem and how to repair it but
where was it? And when? Was it a Tech Talk article or TSB? Read on to discover an easy
way to search for diagnosis and repair information on MEDIC. The key to successful results is
keeping the search broad enough to find all the published articles which might apply.
1) Touch the TIR tab.
2) Touch Model.

3) Choose LANCER (2008 - ) from the drop
down menu.

4) Scroll to the bottom of the screen and
touch Technical Documents.

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5) Since windows are included in the BODY
section, choose 42A from the Service Group
menu.
Leave Document Type empty to broaden the
search to include TSBs, Tech Talk articles,
Recalls, and Campaigns.
6) Scroll down and touch the Search button.

7) In this example, there are several articles
with BODY information on 2008 to current
model Lancer. The needed document is the
second one listed in the search results.

Service Advisors can search for information much the same way without using MEDIC. Navigate
to MDL and choose service tech resources.
1) Then choose Service Information
Search.

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2) Choose LANCER (2008 - ) from the drop
down menu and click Technical Documents.

3) In the Service Group drop down menu,
choose 42A BODY.
4) Click Submit.

5) Search results are grouped by article type.
Click the + sign to expand the directories and
view the articles they contain.

12

TIPS FROM
THE
TOOLMAN

How to attach a
Drive Recording to a
Techline Case
1. From the Home screen, touch
System Select.
Start the engine.

2. Choose/Enter the correct vehicle.
Highlight the system being diagnosed and
touch the check mark to continue.
(MFI is used in this example.)

3. Touch Drive Recorder.

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4. Touch Record.

5. From the Available Items list, move the
applicable data items to the Selected Items
list.
Touch the check mark to continue.

6. Place a check mark next to Manual Trigger.
Touch the check mark to continue.

7. Ensure the Sampling Interval is set to 0.

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8. Click the check mark to continue.

9. Change the name of the file using the last
8 digits of the VIN to identify the file (for
example: EZ119957 Drive Record).

EZ119957

10. This screen confirms the recorder settings.
Technician Note:
Since the recording will begin as soon as the
check mark is pressed, wait for the problem
to occur before you trigger the recording.
EZ119957

The Scan Tool records data before and after
the trigger is activated making it easier to
identify the problem circuit or device.

EZ119957

11. As soon as the check mark is touched, the
recording starts and this screen appears.

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12. After data has been recorded, touch the
Record End button.

13. After the recording has ended, this screen
appears to confirm the recording was saved
to the ToughPad®.
Touch the check mark to continue.

14. To save a permanent record of the Drive
Recording, insert a thumb drive into the side
USB port.
NOTE: If the VCI is connected to the side
USB port, insert the thumb drive into the top
USB port.

15. Touch this icon to move to screen 2/2.

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16. Touch the Save button.

17. Verify the thumb drive is highlighted and touch
the check mark to continue.
At the confirmation dialog box, touch the
check mark to continue.
Technician Note:
If an error occurs indicating the software
cannot find the thumb drive, call the
MEDIC hotline for assistance.
(800) 846-7575
18. Within MEDIC, navigate to MDL.
Choose service > systems > Techline >
Techline System.

19. Enter the last 8 characters of the VIN and
click the Go button.

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20. Before continuing, verify the correct Techline
case is displayed.
Click the Paperclip symbol (attachment).

22. Using the Browse function, find and attach
the Drive Recording you stored earlier on the
thumb drive (E:\Removable Disk).

23. Click the Upload button to attach the file to
the Techline case.
E:\Mutdata\EZ119957.csv

Technician Note:
For further information about Drive Recordings, see the Scan Tool Viewer 4 (STV4)
Student Guide published on MDL.
MDL > service > tech training > Training Resource Library > Curriculum & New Model Courses

18

BULLETIN
REVIEW
Date Posted

Publication Number

9/11/2015

SC-15-001

9/11/2015

SC-15-002

9/21/2015

TSB-15-00-006

9/21/2015

TSB-15-54-005

10/2/2015

TSB-15-52A-002

10/28/2015

SR-15-011

11/9/2015

TSB-15-42B-001

11/19/2015

TSB-15-23-005

11/19/2015

SC-15-003

Since Tech Talk 218, the following
bulletins have been released.
Publication Title
ON BOARD CHARGER SERVICE
CAMPAIGN
MOTOR CONTROL UNIT SERVICE
CAMPAIGN
CORRECTION TO VIN - SMR
DEW CONDENSATION IN HEADLIGHTS
AND TAILLIGHTS
RATTLE OR TICKING NOISE FROM
GLOVE BOX
SRS WARNING LIGHT ILLUMINATES SAFETY RECALL CAMPAIGN
KOS DTCs B1130, B1138, B1156, B1168,
B1169 DIAGNOSIS - SERVICE MANUAL
REVISION
SLIGHT STUMBLE ON ACCELERATION

Applicable Models
2010 i-MiEV
2012 i-MiEV
2013-16 i-MiEV
All Models
2013-15 Outlander Sport
2012 i-MiEV, 2014 Mirage
2015 Mirage
2015 Outlander Sport

POTENTIAL TRANSMISSION
2015 Outlander Sport
SHUDDER/SURGE - SERVICE CAMPAIGN
ENGINE STALL/PCV HOSE
DISCONNECTION (LOW ENGINE SPEED,
HIGH AMBIENT TEMPERATURE) REVISED
STARTER STAYS ENGAGED AFTER
ENGINE START
EV-ECU SOFTWARE UPDATE FOR
AUDIBLE BRAKE WARNING AND
WARNING LIGHT WITH DTC C2022

2014-15 Mirage

12/9/2015

TSB-15-13-001REVIII

12/9/2015

TSB-15-16-001

12/22/2015

TSB-15-54-006

12/22/2015

SC-15-004

POTENTIAL TRANSMISSION
2016 Outlander
SHUDDER/SURGE - SERVICE CAMPAIGN

1/11/2016

TSB-16-54-001

FUSE HANDS FREE LINK SYSTEM:
UNSTABLE BLUETOOTH CONNECTION

1/28/2016

TSB-16-13-001

2/2/2016

SR-16-001

2/5/2016

TSB-16-52A-001

FRONT SEAT SLIDE RAILS - LOCK
POSITION TIMING NOT SYNCHRONIZED

2/5/2016

SC-16-001

ECM REPROGRAMMING FOR ENGINE
2014-15 Mirage
KNOCKING NOISE - SERVICE CAMPAIGN

2/24/2016

SR-15-009REV

RIGHT PARKING BRAKE CABLE
INTERFERENCE WITH FUEL TANK SAFETY RECALL CAMPAIGN - REVISED

2014-15 Mirage
2012-16 i-MiEV

All Models with FUSE Hands
Free Link

ECM REPROGRAMMING FOR HARD TO
RE-START ENGINE WITH LOW COOLANT 2014-15 Outlander
TEMPERATURE
SRS CONNECTOR CORROSION - SAFETY
2014-15 Mirage
RECALL CAMPAIGN

19

2014-15 Mirage

2014-15 Lancer Evolution
and Ralliart

TIN / ATIN
REVIEW

Since Tech Talk 218, the following
TINs/ATINs have been released.

Date Posted

Publication Number

Publication Title
Applicable Models
2010 i-MiEV OBC SERVICE CAMPAIGN - SC-152010 i-MiEV
001
2012 i-MiEV MCU SERVICE CAMPAIGN - SC-152012 i-MiEV
002

9/11/2015

ATIN-15-SC-001-A

9/11/2015

ATIN-15-SC-002-A

9/14/2015

TIN-15-23-003

CVT-8 AUTOMATIC TRANSAXLE ASSEMBLY CODE 209 RESTRICTION FOR 2016MY
OUTLANDER WITH 2.4L (4-CYL) ENGINE

2016 Outlander w/2.4L Engine

9/15/2015

TIN-15-23-004

COMPLETE CVT-ECU CODING PROCEDURE
WHEN REPLACING CVT-8 TRANSMISSION,
VALVE BODY, OR CVT-ECU

2015 Outlander Sport/RVR and
2016 Outlander Equipped
F1CJC or W1CJC CVT
Automatic Transaxle (CVT-8)

9/23/2015

TIN-15-52B-001

DRIVER'S SEAT SLIDE SENSOR WIRING
HARNESS DAMAGE UNDER DRIVER'S SEAT

2013-15 Outlander Sport/RVR

10/2/2015

ATIN-15-SR-009-A

RIGHT PARKING BRAKE CABLE
INTERFERENCE WITH FUEL TANK - SAFETY
RECALL CAMPAIGN

Certain 2014-15 Lancer
Evolution and Lancer Ralliart

10/20/2015

TIN-15-SR-004-D

VEHICLES AFFECTED BY ABS HYDRAULIC
2006-2009 Eclipse, 2007-09
UNIT SAFETY RECALL CAMPAIGN - "REMEDY
Eclipse Spyder
AVAILABLE" CUSTOMER LETTERS

10/28/2015

ATIN-15-SR-011-A

10/30/2015

TIN-15-23-005REV

11/19/2015

ATIN-15-SC-003-A

12/4/2015

TIN-15-23-006REV

12/22/2015

ATIN-15-SC-004-A

2/5/2016

ATIN-16-SC-001-A

2/17/2016

ATIN-16-SC-001-B

2/2/2016

ATIN-16-SR-001-A

2/12/2016

TIN-15-SR-004-E

2/12/2016

TIN-16-00-001

2/24/2016

ATIN-15-SR-009-B

SRS WARNING LIGHT ILLUMINATES - SAFETY Certain 2012 i-MiEV and 2014
RECALL CAMPAIGN
Mirage
2015 Outlander Sport/RVR
Equipped with 2.0L Engine and
REPROGRAMMING OF CERTAIN NEW
F1CJC or W1CJC CVT
VEHICLES IN DEALER STOCK: REVISED
Automatic Transaxle (CVT-8)
POTENTIAL TRANSMISSION
2015 Outlander Sport
SHUDDER/SURGE SERVICE CAMPAIGN
2016 Outlander Equipped with
2.4L Engine and F1CJC or
REPROGRAMMING OF CERTAIN NEW
W1CJC CVT Automatic
VEHICLES IN DEALER STOCK
Transaxle (CVT-8)
POTENTIAL TRANSMISSION
2016 Outlander
SHUDDER/SURGE SERVICE CAMPAIGN
ECM REPROGRAMMING FOR ENGINE
2014-15 Mirage
KNOCKING NOISE - SERVICE CAMPAIGN
ECM REPROGRAMMING FOR ENGINE
2014-15 Mirage
KNOCKING NOISE - SERVICE CAMPAIGN CUSTOMER LETTERS
SRS CONNECTOR CORROSION - SAFETY
2014-15 Mirage
RECALL CAMPAIGN
VEHICLES AFFECTED BY ABS HYDRAULIC
2006-2009 Eclipse, 2007-09
UNIT SAFETY RECALL CAMPAIGN - "REMEDY
Eclipse Spyder
AVAILABLE" CUSTOMER LETTERS
ELECTRICAL INSULATION GLOVES
RIGHT PARKING BRAKE CABLE
INTERFERENCE WITH FUEL TANK - SAFETY
RECALL CAMPAIGN - REVISED

All i-MiEV Vehicles
2014-15 Lancer Evolution and
Lancer Ralliart

© 2016 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

20