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NHTSA ID Number: 10183835

Manufacturer Communication Number: Labcheck Program

TSB/Document Date: 2020-12-07


Summary

Hino Labcheck Program Log In Instructions and System Navigation


Hino Trucks Customized Fluid Analysis Program
We are pleased to announce that we have added Coolant to our HINO Fluid Analysis
Program. It will continue to be managed under BP’s proprietary Castrol Labcheck™ Fluid
Diagnostic Analysis platform in cooperation with Analyst Inc. Below are specific
instructions to allow you to participate in the program.
1. Hino Dealers are pre-registered as sub-accounts under the HINO master account for
the Castrol Labcheck Program.
2. Oil & Coolant analysis sample kits for the Castrol Labcheck Program will be prepaid to
include the following tests:

3. All participating dealers will order sample kits and supplies directly from the HINO
PDC through the Hino Dealer Connect System (DCS). The Hino PDC will arrange for
the delivery of kits and supplies to each participating dealer and will invoice your
dealership directly. All prices are located on the Hino DCS. No direct deliveries to
dealers and/or customer are allowed. Hino part numbers are listed below:

4. Each sample kit consists of:
a. 1 postage pre-paid sample mailing tube for the Houston, TX laboratory
b. 1 – 2oz. sample bottle (OIL) or 1- 4oz. sample bottle (COOLANT)
c. One plastic bag to insert sample bottles for mailing
d. One pre-paid label that must be completed and included with mailed sample.
5. All dealers will ship samples to Analysts Inc.’s laboratory in Houston, TX, where they
will be tested according to the package listed above. The results will be available
online at www.labcheckonline.com to both the dealer and a HINO representative at
the PDC. Details are provided below for Castrol Labcheck registration.

Sample Results and Data Transmission
Dealers will be provided access to the Castrol Labcheck Online platform for easy retrieval
of sample results. Results will only be made available via electronic reports. These reports
are dynamically produced as Adobe Acrobat pdf files within the Castrol Labcheck Online
platform for easy printing from your printer. The Labcheck Online address is:
www.labcheckonline.com, and is available from any computer with access to the internet. It
is suggested that VIN #s are used to identify each sample.

Castrol LabCheck Online Registration Instructions
1. Using your web browser, go to http://www.labcheckonline.com.
2. At the login screen, select “register here”

3. Complete the LabCheck Online registration form. Required fields are indicated
with an *. When completed select REGISTER

4. You will receive a screen message confirming your registration.

5. LabCheck Support will send an email to the email address that was
registered. Follow the instructions to confirm your email address and active
your account.

6. Following successful activation of your account you will receive an email
containing your User info. Log into Castrol Labcheck using the link provided
and follow the instructions below to change your password.

If you have any questions during the registration process, please call 1-866-LABCHECK
(1-866-522-2432) for assistance.

Labcheck Next Generation

Quick Start Guide
System Log-in

Log-in Screen

New Users: Register yourself
below by clicking the “Register
Here” link. You can also register
by contacting the site
administrator or the Labcheck
Support Desk

Username/Password
are case sensitive

Use “Remember Me” to
save your password

Log-in Screen

Click
“Forgot Username/Password”
to have a new password sent to
your e-mail

Change Password

“My Account” allows you to
update your contact information
and change your password.

Your contact information
appears on all reports you
download, as well as reports
that you e-mail from the system
“Change Password” updates
your password. We suggest
a password that is simple and
easy to remember

Labcheck Next Generation

Quick Start Guide
System Navigation

Navigating the Labcheck App

•Help Button “?”: Provides Reference Guide for Each Page
•Tabs: Allow for Quick Navigation of the Labcheck App
•Home: Overview Page, Widgets, Alerts
•Samples: Sample Inbox, Sample Search, Sample History
•Equipment: Equipment Review, Label Generation, Graphing
•Labels: Print Labels, Label History
•Reports: Management Reports, Distributions
•Preferences: E-Mail Notification, Filters, My Tests, Alarm
Limits

Using Tabs to Navigate

Use “Samples” and
“Equipment” tabs to locate &
view reports
Your current tab is
highlighted

Note: Do not use your web browser's “back” button to
navigate. Doing so will take you out of the Labcheck website.

Help Button

Click the “Help” Button to
open a window explaining
the tab you are currently
viewing

Viewing Reports: Samples Tab

New Samples will appear in your
“Inbox” Click anywhere on the sample
to view the report

Note: For more detailed instructions refer to the Simple
Sample Search & Advanced Sample Search Quick Start
Guides

Using Links to Navigate (Samples to Equipment)

Click the links for Unit ID,
Component or Worksite, to go
directly to that information on
the Equipment Tab

Viewing Reports: The Equipment Tab

Highlighting the component opens your Sample
History on the right. Under “Sample History”
click anywhere on sample to open the report

Note: For more detailed instructions refer to the Equipment
Management Quick Start Guide

1

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TSB/Document ID: Labcheck Program

Replacement Service Bulletin Number:

MFR Communication Date: 2015-12-01

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT

MFR Component System:

MFR Component Subsystem:


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