NHTSA ID Number: 10183756
Manufacturer Communication Number: 15R02
TSB/Document Date: 2020-12-07
Summary
In some of the affected vehicles that are operated in high-corrosion environments associated with road salt use, moisture and salt may become trapped under the fuel tank mounting reinforcement brackets at the four corners where the fuel tank is attached to the vehicle. Over time, corrosion under these reinforcement brackets can spread to the fuel tank which can result in a fuel leak. A fuel leak in the presence of an ignition source may result in a fire. Owners that operate their vehicle in a corrosive environment (e.g., where road salt is used in winter months) or have concerns about their fuel tank are eligible for a repair under this Regional Program.
Fuel Tank Inspection Procedure
1. Inspect the bottom side of the fuel tank for a "FoMoCo" part number stamping. See Figure 6.
- If the fuel tank has a "FoMoCo" part number stamping, proceed to Step 2.
- If the fuel tank does not have a "FoMoCo" part number stamping, replace the fuel tank.
PART NUMBER
STAMPING
1453EE
FIGURE 6
2. If necessary, use a stiff nylon brush and Motorcraft Metal Brake Parts Cleaner to clean any heavy
deposits of dirt/debris from around the top center flange area of the fuel tank so the metal in the corner
bracket areas can be inspected for rust/corrosion. See Figure 7.
NOTE: DO NOT use a metal or wire brush or scraper. This will compromise the coatings on the tank.
3. Inspect the fuel tank corner bracket areas, fuel filler and vent tube attachment areas and other
areas of the fuel tank for signs of leaks or corrosion. See Figures 7, 8a-8b, and 9a-9b.
TOP CENTER
FLANGE
CORNER BRACKET
(FOUR LOCATIONS)
FUEL TANK FILL
AND VENT TUBES
SPOT WELDS
(MULTIPLE LOCATIONS)
FIGURE 7
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016
1453FF
ATTACHMENT III
PAGE 7 OF 12
REGIONAL PROGRAM 15R02
A fuel tank PASSES the inspection procedure if there are no signs of leaks, soft/bubbling paint or
corrosion at the edges of the corner brackets, fuel filler and vent tube attachment areas, or other
areas of the fuel tank. If the fuel tank passes the inspection, continue to Fuel Tank Corrosion
Treatment Procedure on the next page. See Figures 8a and 8b.
PASS
1453N
FIGURE 8a
FIGURE 8b
Conditions that indicate a fuel tank FAILS and must be replaced include:
•
•
•
Any soft or bubbling paint that is easily scraped from the surface of the tank at ANY location.
Any corrosion stemming from below the corner brackets that has compromised the surface of
the metal.
Excessive corrosion at the weld seam around the top center flange of the tank, at the base of
the fuel inlet and vent ports, and on top of the tank at the baffle spot welds.
If the fuel tank fails the inspection, replace the tank and proceed to Fuel Tank Installation Procedure
on Page 11. See Figures 9a and 9b.
SOFT/BUBBLING
PAINT
FAIL
FLAKING/PEELING
PAINT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
EXCESSIVE
CORROSSION
PLACE COPY HERE
CORROSION BELOW
CORNER BRACKETS
PLACE COPY HERE
1453M
FIGURE 9a
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016
FIGURE 9b
PLACE COPY HERE
ATTACHMENT III
PAGE 8 OF 12
REGIONAL PROGRAM 15R02
Fuel Tank Corrosion Treatment Procedure
1. Using a stiff nylon brush and Motorcraft Metal Brake Parts Cleaner, clean the top surface area of all
four (4) corner brackets and surrounding area of the center tank flange.
NOTE: DO NOT use a metal or wire brush or scraper. This will compromise the coatings on the tank.
2. Clean the area around the fuel fill and vent tubes.
3. Clean the spot welds on top of the tank.
4. Wipe clean with shop towel.
5. Spray Motorcraft Metal Brake Parts Cleaner under each of the corner brackets using the supplied
aerosol spray tube. See Figure 10a.
6. Use compressed air regulated to approximately 137 kpa (20 psi) to spray under the corner brackets to
clean/dry the surfaces under them. See Figure 10b.
CORNER BRACKET
(FOUR LOCATIONS)
TOP CENTER
FLANGE
1453T
FIGURE 10a
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016
FIGURE 10b
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 9 OF 12
REGIONAL PROGRAM 15R02
7. Spray anti-corrosion treatment under each corner bracket using the supplied aerosol spray tube.
See Figure 11a.
8. Use compressed air regulated to approximately 137 kpa (20 psi) to force the anti-corrosion treatment
under each of the corner brackets. See Figure 11b.
1453V
FIGURE 11a
FIGURE 11b
9. Repeat spraying a second application of anti-corrosion treatment under each of the corner brackets
but DO NOT use compressed air on the second application.
NOTE: Before applying anti-corrosion treatment to the fuel tank surface, cover the filler neck and vent
tube with a suitable cover to keep these areas free of the treatment. See Figure 12a.
10. Remove the aerosol tube and apply a heavy coat of anti-corrosion treatment over the following areas
of the fuel tank: See Figures 7 and 12a-12d.
a.
b.
c.
d.
Around the fill and vent tubes.
All spot welds on top of the tank.
Corner bracket areas.
On the top center flange around the entire perimeter of the tank.
STUD FOR
MISSING NUT
SPOT WELDS
STUD FOR
(MULTIPLE
MISSING NUT
LOCATIONS)
FILL AND VENT
TUBES
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
1453DD
FIGURE 12a
CPR © 2016 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016
FIGURE 12b
ATTACHMENT III
PAGE 10 OF 12
REGIONAL PROGRAM 15R02
CORNER BRACKET
(FOUR LOCATIONS)
TOP CENTER
FLANGE
1453X
FIGURE 12c
FIGURE 12d
11. Reinstall the fuel tank per the Fuel Tank Installation Procedure on Page 11.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016
ATTACHMENT III
PAGE 11 OF 12
REGIONAL PROGRAM 15R02
Fuel Tank Installation Procedure
All Vehicles
NOTE: If installing a new fuel tank, the fuel pump module and the fuel level sensor (AWD) must be
transferred to the new fuel tank (lubricate the fuel level sensor seal with clean oil to aid in sensor
installation), following the procedures in Section 310-01.
1. Using a suitable lifting device, raise the fuel tank into position.
2. Install the four (4) new fuel tank bolts (one at each corner).
• Tighten to 25 Nm (18 lb-ft).
NOTE: The brackets may need to be loosened slightly to reposition them if the center bracket to tank
attaching holes do not line up. If necessary, safely heat the bolts using the procedure on Page 5.
3. Install the four (4) new fuel tank to bracket bolts. See Figure 4.
• Tighten to 25 Nm (18 lb-ft).
4. Position the parking brake cables and install the two (2) parking brake cable bracket bolts.
• Tighten to 23 Nm (17 lb-ft).
5. Connect the fuel tank jumper tube-to-fuel tank quick connect coupling. Please follow WSM
procedures in Section 310-00.
6. Connect the fuel tank pressure sensor.
7. Connect the fuel tank wiring harness connector.
FWD Vehicles
8. Attach the three (3) muffler and tailpipe assembly isolators. See Figure 1.
AWD Vehicles
9. Position the driveshaft and install the two (2) or four (4) new center bearing support nuts. See Figure 3.
• Tighten to 40 Nm (30 lb-ft).
10. Position the driveshaft and install the four (4) new rear u-joint flange bolts. See Figure 3.
• Tighten to 70 Nm (52 lb-ft).
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016
ATTACHMENT III
PAGE 12 OF 12
REGIONAL PROGRAM 15R02
NOTE: Install a new Torca® clamp, if necessary, following WSM procedures in Section 309-00.
11. Install the muffler and tailpipe assembly and attach the four (4) isolators. See Figure 2.
All Vehicles
12. Connect the battery ground cable. Please follow WSM procedures in Section 414-01.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
June 2016
Regional Program 15R02
Programa Regional 15R02
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Regional Customer Satisfaction Program for your vehicle with the VIN shown
above.
What is the issue?
Service Engine Soon
Indicator
Ford Motor Company is conducting a safety recall (15S31) on certain 20092010 Edge and MKX vehicles registered in corrosion states. In these states,
where road salt is frequently used in the winter months, it may be possible
for the fuel tank to corrode, resulting in a fuel leak. Fuel leakage in the
presence of an ignition source may result in a fire.
Our records indicate that your vehicle is not registered in a state where road
salt is frequently used, and therefore is not subject to the safety recall.
However, we want to inform you that your vehicle is eligible for a free, one
time inspection and repair of the fuel tank under this Regional Customer
Satisfaction Program (15R02).
If a fuel tank leak occurs, you may experience symptoms of a fuel odor, fuel
on the ground, or illumination of the “Service Engine Soon” warning
indicator.
What will Ford and
your dealer do?
If at any time your vehicle exhibits symptoms related to fuel tank leaks, or if
you have concerns about your vehicle’s fuel tank, Ford Motor Company has
authorized your dealer to inspect your vehicle’s fuel tank and either clean
and treat the fuel tank with corrosion preventative measures or replace it if
needed. This service will be completed free of charge (parts and labor).
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do?
If you have concerns regarding the fuel tank in your vehicle, please contact
your dealer and reference Regional Customer Satisfaction Program 15R02.
Otherwise, no action is required. If you do contact your dealer, please be
prepared to provide the VIN of your vehicle, which is printed near your name
at the beginning of this letter.
Copyright 2016 Ford Motor Company
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Do you need a rental
vehicle?
If your dealer determines that fuel tank replacement is required and needs
your vehicle overnight, your dealer is authorized to provide a rental vehicle
for your personal transportation at no charge (except for fuel, insurance, and
tax) while your vehicle is at the dealership for repairs. Please see your
dealer for guidelines and limitations.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you may still have this Regional Customer Satisfaction Program
performed to ensure the correct parts and procedures were used.
If the previously paid repair was performed before the date of this letter, you
may be eligible for a refund. Refunds will only be provided for service
related to repair or replacement of the fuel tank for fuel leaks caused by
corrosion. To verify eligibility and expedite reimbursement, give your paid
original receipt to your dealer before October 28, 2016. To avoid delays, do
not send receipts to Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Para asistencia en
Español
Visite nuestro sitio web para ver este anuncio en Español al siguiente
dirección: https://es.owner.ford.com/tools/account/maintenance/recalls.html
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Thank you for your attention to this important matter.
Ford Customer Service Division
Copyright 2016 Ford Motor Company
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
June 2016
Regional Program 15R02
Programa Regional 15R02
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At The Lincoln Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the
VIN shown above.
What is the issue?
Service Engine Soon
Indicator
The Lincoln Motor Company is conducting a safety recall (15S31) on certain
2009-2010 MKX vehicles registered in corrosion states. In these states,
where road salt is frequently used in the winter months, it may be possible
for the fuel tank to corrode, resulting in a fuel leak. Fuel leakage in the
presence of an ignition source may result in a fire.
Our records indicate that your vehicle is not registered in a state where road
salt is frequently used, and therefore is not subject to the safety recall.
However, we want to inform you that your vehicle is eligible for a free, one
time inspection and repair of the fuel tank under this Regional Customer
Satisfaction Program (15R02).
If a fuel tank leak occurs, you may experience symptoms of a fuel odor, fuel
on the ground, or illumination of the “Service Engine Soon” warning
indicator.
What will Lincoln and
your dealer do?
In the interest of customer satisfaction, The Lincoln Motor Company has
authorized your dealer to inspect your vehicle’s fuel tank and either clean
and treat the fuel tank with corrosion preventative measures or replace it if
needed. This service will be completed free of charge (parts and labor).
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do?
If you have concerns regarding the fuel tank in your vehicle, please contact
your dealer and reference Regional Customer Satisfaction Program 15R02.
Otherwise, no action is required. If you do contact your dealer, please be
prepared to provide the VIN of your vehicle, which is printed near your name
at the beginning of this letter.
Copyright 2016 The Lincoln Motor Company – A Ford Motor Company Brand
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
www.Lincolnowner.com for dealer addresses, maps, and driving instructions.
Do you need a rental
vehicle?
If your dealer determines that fuel tank replacement is required and needs
your vehicle overnight, your dealer is authorized to provide a rental vehicle
for your personal transportation at no charge (except for fuel, insurance, and
tax) while your vehicle is at the dealership for repairs. Please see your
dealer for guidelines and limitations.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you may still have this Regional Customer Satisfaction Program
performed to ensure the correct parts and procedures were used.
If the previously paid repair was performed before the date of this letter, you
may be eligible for a refund. Refunds will only be provided for service
related to repair or replacement of the fuel tank for fuel leaks caused by
corrosion. To verify eligibility and expedite reimbursement, give your paid
original receipt to your dealer before October 28, 2016. To avoid delays, do
not send receipts to The Lincoln Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Lincolnowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Para asistencia en
Español
Visite nuestro sitio web para ver este anuncio en Español al siguiente
dirección:
https://es.owner.lincoln.com/tools/account/maintenance/recalls.html
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Thank you for your attention to this important matter.
The Lincoln Motor Company
Copyright 2016 The Lincoln Motor Company – A Ford Motor Company Brand
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TSB/Document ID: 15R02
Replacement Service Bulletin Number:
MFR Communication Date: 2016-04-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: FUEL SYSTEM, GASOLINE
MFR Component System:
MFR Component Subsystem:
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