Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

April 28, 2016
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Regional Program 14R02 – Supplement #1
Certain 2007-2008 Model Year Edge and MKX Vehicles Not Covered Under Safety
Recall 14S22
Fuel Tank Corrosion Inspection and Repair

REF:

Safety Recall 14S22 – Supplement #2
Dated September 21, 2015

New! REASON FOR THIS SUPPLEMENT
 Owner mailing: Owner Letters will be mailed the week of June 6, 2016. Additionally, the
deadline for customer refunds has been extended to October 7, 2016.
 Field data gathering: Sufficient field data has been collected. Images of corroded fuel tanks
no longer need to be submitted for review. Additionally, repairs dated May 5, 2016, and later
that include labor operation 14R02D for SSSC Image Submission will not be accepted.
 Rental vehicles: Dealers are now pre-approved for up to five days of vehicle rental.
AFFECTED VEHICLES
(Not registered in corrosion states covered under Safety Recall 14S22)
Vehicle

Model Year

Assembly Plant

Build Dates

Edge

2007-2008

Oakville

June 15, 2006 through September 22, 2008

MKX

2007-2008

Oakville

June 20, 2006 through September 22, 2008

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles that are operated in high-corrosion environments associated with
road salt use, moisture and salt may become trapped under the fuel tank mounting reinforcement
brackets at the four corners where the fuel tank is attached to the vehicle. Over time, corrosion under
these reinforcement brackets can spread to the fuel tank which can result in a fuel leak. A fuel leak in
the presence of an ignition source may result in a fire.
Owners that operate their vehicle in a corrosive environment (e.g., where road salt is used in winter
months) or have concerns about their fuel tank are eligible for a repair under this Regional Program.
SERVICE ACTION
Upon customer request, dealers are to remove and inspect the fuel tank for corrosion. Based on the
results of the inspection, dealers will either clean and treat or replace the fuel tank. This service must
be performed at no charge to the vehicle owner.

 Copyright 2016 Ford Motor Company

New! OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of June 6, 2016. Owners will be instructed to
schedule a service appointment without delay if their vehicle exhibits symptoms associated with a fuel
tank leak. If not evident, owners may still request the remedy if they operate their vehicle in corrosive
environments associated with road salt use or have concerns with the fuel tank on their vehicle.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Michael A. Berardi

 Copyright 2016 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Regional Program 14R02 – Supplement #1
Certain 2007-2008 Model Year Edge and MKX Vehicles Not Covered Under Safety Recall 14S22
Fuel Tank Corrosion Inspection and Repair
OASIS ACTIVATION
OASIS will be activated on December 15, 2015
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
STOCK VEHICLES
Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
Owners of affected vehicles will be directed to contact their dealer for repairs if their vehicle exhibits
symptoms associated with fuel tank leaks, if they operate their vehicle in corrosive environments
associated with road salt use, or if they have concerns with the fuel tank on their vehicle.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL LABOR TIME AND/OR PARTS
Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:
 Damage that you believe was caused by the covered condition.


A condition that requires additional labor and/or parts to complete the repair.



Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair
of the covered condition.

Requests for approval after completion of the repair may not be granted. Ford Motor Company
reserves the right to deny coverage for related damage in cases where the vehicle owner has not had
this repair performed on a timely basis. Additional related damage parts are subject to random
selection for return to the Ford Warranty Parts Analysis Center (WPAC).
New! OWNER REFUNDS
 Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires October 7, 2016.
 Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter.
There is no expiration date for emergency repair refunds. Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
 Refunds will only be provided for the cost associated with repair or replacement of the fuel
tank due to a leak caused by corrosion.

 Copyright 2016 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Regional Program 14R02 – Supplement #1
Certain 2007-2008 Model Year Edge and MKX Vehicles Not Covered Under Safety Recall 14S22
Fuel Tank Corrosion Inspection and Repair
New! RENTAL VEHICLES
If a customer's vehicle requires replacement of the fuel tank and it is necessary to order parts, dealers
are authorized to provide the customers up to five days of vehicle rental. The daily rate can include
applicable taxes but must not exceed $55.00. Rentals will only be reimbursed for the day(s) the
vehicle is at the dealership for part replacement. Prior approval for more than five rental days is
required from the SSSC via the SSSC Web Contact Site.
CLAIMS PREPARATION AND SUBMISSION
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (14R02) is the sub code.
 Additional labor and/or parts must be claimed as related damage on a separate repair line
from which the FSA is claimed. Additional labor and/or parts require prior approval from the
SSSC via the SSSC Web Contact Site.
 Submit refunds on a separate repair line.
- Program Code: 14R02
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
 Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 Claim up to $55.00 per day for customer rental vehicles. Enter the total amount of the rental
expense under Miscellaneous Expense code "Rental".
 Provision for Locally Obtained Supplies: Valugard VG-101A rust inhibitor aerosol or
Daubert NOX RUST® 7703-W aerosol. Submit on the same line as the repair.
o Program Code: 14R02
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $8.00

 Copyright 2016 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Regional Program 14R02 – Supplement #1
Certain 2007-2008 Model Year Edge and MKX Vehicles Not Covered Under Safety Recall 14S22
Fuel Tank Corrosion Inspection and Repair
LABOR ALLOWANCES
Description

Vehicle Type

Labor Operation

Labor Time

Remove, Clean, and Treat Fuel Tank
Includes inspection (pass).

FWD vehicles

Remove, Clean, and Treat Fuel Tank
Includes inspection (pass).

AWD vehicles

2.0 Hours

Remove and Replace Fuel Tank
Includes inspection (fail) and transfer of parts.

FWD vehicles

1.6 Hours

Remove and Replace Fuel Tank
Includes inspection (fail) and transfer of parts.

AWD vehicles

1.7 Hours
14R02B

14R02C
2.0 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Part Name

Order Quantity

FWD vehicles
AT4Z-9002-DCP

Fuel tank assembly (replace only if inspection failed)

1

4L3Z-9276-AA

Fuel pump o-ring (replace only if inspection failed)

1

W713928-S438

Fuel tank bolts (4/package, 4 needed)

1

W506023-S439

Fuel tank to bracket bolts (4/package, 4 needed)

1

AWD vehicles
AT4Z-9002-CCP

Fuel tank assembly (replace only if inspection failed)

1

4L3Z-9276-AA

Fuel pump o-ring (replace only if inspection failed)

1

W713928-S438

Fuel tank bolts (4/package, 4 needed)

1

W506023-S439

Fuel tank to bracket bolts (4/package, 4 needed)

1

W711918-S439

Rear driveshaft flange bolts (4/package, 4 needed)

1

W520113-S440

Driveshaft center support bearing nuts (4/package, 4 needed)

1

Additional materials for fuel tank anti-corrosion treatment
VG-101A
- or 7703-W
PM-4-A / PM-4-B
(or equivalent)

Valugard rust inhibitor aerosol (obtain from www.valugard.net)
Daubert NOX RUST® aerosol (obtain from
www.daubertchemical.com)
Motorcraft metal brake parts cleaner

The DOR/COR number for this program is 51016.
Order your parts requirements through normal order processing channels.
 Copyright 2016 Ford Motor Company

Claim anticorrosion
treatment as
MISC OTHER
1

ATTACHMENT II
Page 2 of 2
Regional Program 14R02 – Supplement #1
Certain 2007-2008 Model Year Edge and MKX Vehicles Not Covered Under Safety Recall 14S22
Fuel Tank Corrosion Inspection and Repair
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS
RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2016 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 12
REGIONAL PROGRAM 14R02-S1

Certain 2007 THROUGH 2008 Model Year eDGE AND mkx Vehicles — fUEL
tANK corrosion inspection and repair
OVERVIEW

In some of the affected vehicles that are operated in high-corrosion environments associated with road
salt use, moisture and salt may become trapped under the fuel tank mounting reinforcement brackets
at the four corners where the fuel tank is attached to the vehicle. Over time, corrosion under these
reinforcement brackets can spread to the fuel tank which can result in a fuel leak. A fuel leak in the
presence of an ignition source may result in a fire.

SERVICE PROCEDURE
WARNING: Do not smoke, carry lighted tobacco or have an open flame of any type when working
on or near any fuel-related component. Highly flammable mixtures are always present and may be
ignited. Failure to follow these instructions may result in serious personal injury.
WARNING: Do not carry personal electronic devices such as cell phones, pagers or audio
equipment of any type when working on or near any fuel-related component. Highly flammable
mixtures are always present and may be ignited. Failure to follow these instructions may result in
serious personal injury.
WARNING: Before working on or disconnecting any of the fuel tubes or fuel system components,
relieve the fuel system pressure to prevent accidental spraying of fuel. Fuel in the fuel system
remains under high pressure, even when the engine is not running. Failure to follow this
instruction may result in serious personal injury.
WARNING: Remove the fuel filler cap slowly. The fuel system may be under pressure. If the fuel
filler cap is venting vapor or if you hear a hissing sound, wait until it stops before completely
removing the fuel filler cap. Otherwise, fuel may spray out. Failure to follow these instructions
may result in serious personal injury.
WARNING: When handling fuel, always observe fuel handling precautions and be prepared in
the event of fuel spillage. Spilled fuel may be ignited by hot vehicle components or other ignition
sources. Failure to follow these instructions may result in serious personal injury.

Fuel Tank Removal Procedure
All Vehicles
1. Position vehicle on a hoist. Please follow Workshop Manual (WSM) procedures in Section 100-02.
2. Check fuel level indication on instrument cluster and drain fuel if needed.
- If less than 1/2 tank, it is not necessary to drain fuel. Continue to Step 3.
- If more than 1/2 tank, drain fuel to attain less than 1/2 tank as follows:

a. Remove fuel tank filler cap and position it aside.

b. Insert a suitable fuel drain tube into the fuel tank filler pipe until it enters the fuel tank.

c. Attach a fuel storage tanker to the drain tube and drain fuel to bring fuel level below 1/2

tank.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016

ATTACHMENT III
PAGE 2 OF 12
REGIONAL PROGRAM 14R02-S1

3. Release the fuel system pressure. Please follow WSM procedures in Section 310-00.
4. Disconnect the battery ground cable. Please follow WSM procedures in Section 414-01.
5. Lower or remove the muffler and tailpipe as follows:
NOTE: Do not damage or tear the isolators during removal. Do not use oil or grease-based lubricants on
the isolators. They may cause deterioration of the rubber. Use soapy water as needed to
separate the isolators from the vehicle.

Front Wheel Drive (FWD) Vehicles
a. Detach the three (3) muffler and tailpipe assembly rear isolators. See Figure 1.
b. Position the rear of the exhaust system down approximately 305 mm (12 in) and support using
a jack stand.
FRONT OF
VEHICLE

1453R

FIGURE 1

STUD FOR
MISSING NUT
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

ATTACHMENT III
PAGE 3 OF 12
REGIONAL PROGRAM 14R02-S1

All Wheel Drive (AWD) Vehicles
a. Detach the four (4) muffler and tailpipe assembly isolators. See Figure 2.
b. Loosen the Torca® clamp and remove the exhaust system from the vehicle.
NOTE: Install a new Torca® clamp, if necessary, following the procedures in Section 309-00.
FRONT OF
VEHICLE

TORCA® CLAMP
1453Z

FIGURE 2
6. With the help of an assistant, detach and position the rear of the driveshaft aside as follows:
See Figure 3.

a. Remove and discard the four (4) rear u-joint flange bolts at the differential assembly.
b. Remove and discard the two (2) or four (4) center bearing support nuts. Position and
secure the driveshaft up and to the left side of the vehicle.
FRONT OF
VEHICLE

REAR U-JOINT
FLANGE BOLTS
X4

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CENTER BEARING
SUPPORT NUTS
STUD FOR
X4
MISSING NUT
1453Q

FIGURE 3

PLACE COPY HERE
PLACE COPY HERE

CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016

PLACE COPY HERE

ATTACHMENT III
PAGE 4 OF 12
REGIONAL PROGRAM 14R02-S1

All Vehicles
7. Install a suitable lifting device under the fuel tank.
8. Disconnect the fuel tank wiring harness electrical connector.
9. Disconnect the Fuel Tank Pressure (FTP) sensor electrical connector.
10. Disconnect the fuel vapor tube assembly-to-fuel tank quick connect coupling. Please follow WSM
procedures in Section 310-00.
11. Release the clamp and disconnect the fuel tank filler pipe hose from the fuel tank.
12. Disconnect the fuel tank jumper tube-to-fuel tube quick connect coupling. Please follow WSM
procedures in Section 310-00.
13. Remove the two (2) parking brake cable bracket bolts and position cables aside.
NOTICE: Position the lifting device securely against the fuel tank prior to loosening any fuel tank
attaching bolts.
14. Remove the fuel tank bolts as follows:
a.

b.

Remove and discard two (2) bolts attaching the fuel tank to the fuel tank brackets at both the
front center and rear center of the tank (four (4) bolts total). Leave the brackets attached to the
vehicle. See Figure 4.
Remove and discard the four (4) bolts (one at each corner) attaching the fuel tank to the body.

NOTE: Two (2) rear center fuel tank to bracket bolts shown, two (2) front center fuel tank to bracket bolts
similar.
FRONT OF
VEHICLE

FUEL TANK
BRACKET
(DO NOT REMOVE)

FUEL TANK TO
BRACKET BOLTS
(REMOVE)
FUEL TANK

1453AA

FIGURE 4

CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
4/2016

ATTACHMENT III
PAGE 5 OF 12
REGIONAL PROGRAM 14R02-S1

NOTE: AWD vehicles require the fuel tank to be positioned forward, past the Rear Differential Unit (RDU),