Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

New Flying Spur - Flying "B" Mascot
Bentley: worldwide (2WBE)
Bentley
2058354/3
EH
Approval

New customer code
Object of complaint
body fixtures and fittings -> spoilers, air intake grilles, brackets
body fixtures and fittings -> spoilers, air intake grilles, brackets
body fixtures and fittings -> spoilers, air intake grilles, brackets
body fixtures and fittings -> spoilers, air intake grilles, brackets
body fixtures and fittings -> spoilers, air intake grilles, brackets

Complaint type

Position

-> radiator grill component / consumables -> wrong
functionality
-> radiator grill visual appeal / surface -> scratched
-> radiator grill component / consumables -> damaged
-> radiator grill soiling -> soiled

New workshop code
Object of complaint
Complaint type
Position
body fixtures and fittings -> spoilers, air intake grilles, brackets -> radiator grill component / consumables -> wrong

Vehicle data
New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
ZG2* 2020 E
*
*
*
ZG2* 2021 E
*
*
*

Documents
Document name
master.xml
3425004triflowpenetrantlubricant.pdf

Technical product information
New Flying Spur - Flying "B" Mascot

Transaction No.: 2058354/3

Customer statement / workshop findings
This Technical Product Information (TPI) Document is designed to give repair guidance and standardised fault reporting for Fl ying “B”
functionality, poor finish and damage concerns.

Technical background
Multiple concerns have been raised about the functionality and appearance of the Flying “B” mascot, this document provides re commendations
for each particular fault condition.
Specific Damage Codes should be used when making any warranty claim – see Measure and Warranty accounting instruction sections.
Within the Measure section of this TPI there are two individual sections
Section 1 - Details individual symptoms regarding the Flying “ B” functionality and appearance
Section 2 – Contains a check list which MUST be completed and returned via a new or existing DISS query should further
assistance be required
IMPORTANT INFORMATION: When conducting Section 2, the operative MUST submit/attach the following information to a new DISS query
or an existing query relating to Flying “B” issues
•

Completed check list

•

Images of the vehicle condition - In particular the Flying “B” area (Ensure license plate and VIN details are not visible)

•

Video of the failure NOTE: Please capture the front of the vehicle for at least one up/down operation (when possible) before zooming or
moving in closer to the issue, the video MUST be recorded in a quiet environment

•

Battery health - Print out of the results

NOTE: Please ensure any other findings or issues relating to the Flying “B” are clearly described within the DISS query
The Flying “ B” motor casing MUST not be opened under any circumstances as warranty will be invalidated

Production change
Not applicable

Measure
Sec tion 1
Description

Damage Code

Solution

Information

Corrosion beneath “clear” section
of Flying “B” wings.

0001

Replace Flying “B” elevating
assembly.

Figure 1.

Corrosion on edges of Flying “B”
wings.

0002

Remove corrosion using metal
polish.
If corrosion cannot be removed
successfully or there is a repeat
complaint of corrosion, replace
Flying “B” elevating assembly.

Figure 2.

Functionality

0017

Apply “Tri-Flow” lubricant.

Figure 5.

Slow operation / vibrates / fail to
deploy / fail to stow / bounces
back.

Care must be taken not to
damage paint on Radiator Shell.

If the concern is still present after See Functionality – Damage
applying the lubricant, raise a DISS Codes 0017 and 0020 below.
query and seek advice.

Functionality

0020

Figure 5.

If the concern is still present after See Functionality – Damage
applying the lubricant, raise a DISS Codes 0017 and 0020 below.
query and seek advice.

Noise during operation.

Surface Finish

Apply “Tri-Flow” lubricant.

0030

Remove light surface damage
using metal polish – if damage
cannot be successfully removed
replace Flying “B” elevating
assembly.

Electrical fault - fail to deploy /
fail to stow, wings do not illuminate
or “flicker” when illuminated.

0040

If Diagnostic Trouble codes are
Figure 6.
stored in 8108 – Control Unit
For Hood Ornament -follow
Guided Fault Finding paths to
determine root cause.
Check condition of electrical
connector and connections.
If no fault found replace Flying “B”
elevating assembly.

Surface Finish – black painted
variant.

0067

Replace Flying “B” elevating
assembly.

Surface - visual damage.

Insufficient paint adhesion.
Surface Finish – Polished
variant.

0080

Remove using metal or paint polish Care must be taken not to
– For PDI only - if scratch cannot damage paint on Radiator Shell.
be removed replace Flying “B”
elevating assembly.

0084

Replace Flying “B” elevating
assembly.

0086

Replace Flying “B” elevating
assembly.

Inclusions within paint.
Surface Finish – Polished
variant.
Sanding marks / grooves.

Corrosion – Damage codes 0001 and 0002

Figure 1

Black variant only.

Remove using metal polish - if Care must be taken not to
marks cannot be removed replace damage paint on Radiator Shell.
Flying “B” elevating assembly.

Pre Delivery Inspection (PDI) only
Surface Finish – Black painted
variant.

Figure 7.

0072

Polishing marks.
Surface Finish – Polished and
black painted variants.
Surface Scratch

Care must be taken not to
damage paint on Radiator Shell.

Black variant only.

Figure 2

Functionality – Damage codes 0017 and 0020
The Flying “B” mechanism should be lubricated as follows:
Remove the radiator shell, refer to Repair Group 66 Exterior equipment / Radiator shell / Flying “B” assembly – To remove and fit.
Fully reveal the Flying “B” using the following icons on the Infotainment Touch Screen – Figure 3.

Figure 3
VERY IMPORTANT: The Flying “ B” MUST be revealed for the next part of the procedure DO NOT lubricate the mechanism
with the Flying “ B” concealed ( Figure 4)

Figure 4
Referring to Figure 5 - Ensuring the Flying “B” is revealed - Using the precision spray nozzle, lubricate the Flying “B” mechanism, apply “TriFlow” industrial lubricant into the four holes shown, the lubricant should be dispensed for two seconds at each location – Figure 5.

Figure 5
Conceal and reveal the Flying “B” five times to distribute the lubricant.
Remove any excess lubricant with a clean dry wipe.
If the complaint is still present, conceal the Flying “B” and repeat the lubrication process.

Electrical fault – Damage code 0040
Check condition of electrical connector and connections – Figure 6.

Figure 6

Paint – Damage code 0067

Figure 7

Sec tion 2
IMPORTANT INFORMATION: When conducting Section 2, the operative MUST submit the following information to a new DISS query or an
existing query relating to Flying “B” issues
•

Completed check list

•

Images of the vehicle condition - In particular the Flying “B” area (Ensure license plate and VIN details are not visible)

•

Video of the failure NOTE: Please capture the front of the vehicle for at least one up/down operation (when possible) before zooming or
moving in closer to the issue, the video MUST be recorded in a quiet environment

•

Battery health - Print out of the results

NOTE: Please ensure any other findings or issues relating to the Flying “B” are clearly described within the DISS query

Failure desc ription
Does not deploy (No movement)
Does not deploy (Attempted movement)
Does not retract (No movement)

Yes or No
Yes or No
Yes or No

Does not retract (Attempted movement)
Does not manually retract below the radiator grill
Does not illuminate
Flashing illumination
Dimly lit illumination
Contamination behind the wings
Discolouration behind the wings
Wings have detached
Corrosion

Yes or No
Yes or No
Yes or No
Yes or No
Yes or No
Yes or No
Yes or No
Yes or No
Yes or No

Other Comments – please specify

Frequency of the failure

Every operation
Most operation

Yes or No
Yes or No

Occasionally
Yes or No
In specific conditions only:
After washing the car Yes or No
After rain
Yes or No
Other Comments – please specify

Inputs where the failure occurs
Locking and unlocking the car
Yes or No
TSR (Touch screen remote)
Yes or No
MMI (Multi Media Interface)
Yes or
No Internal button (Close and Lock) Yes or No

Flying “ B” setting in the MMI where the failure occurs
Automatic
Yes or No
Manual
Yes or No
Battery checked
Check battery health
Yes or No
Other Comments – please specify

Audio Inspection
Abrasion sound Yes or No
Creak/Squeak/Other Yes or No
Other Comments – please specify

Visual inspection
Gap and profile
OK or NOK
Witness marks/clashes OK or NOK
If any area of the visual inspection is NOK Please highlight on Figure 8

Figure 8
Other Comments – please specify

Warranty accounting instructions
Warranty type – 110 or 910
Damage Service Number – 6607
Damage Code – See table below
Labour Operation Codes – See table below.
Time – See table below.
Damage Code

Description

Labour Operation Code

Time ( TU)

N/A

Radiator grill removed and reinstalled

66 05 19 00

30

N/A

Area View Camera Adjust

90 83 15 00

40

0001

Replace Flying “ B” elevating assembly

66 07 19 50

10

0002

Remove corrosion - polish

66 07 49 00

30

Replace Flying “B” elevating assembly

66 07 19 50

10

0017

Lubrication of Flying “ B” elevating assembly

66 07 49 50

10

0020

Lubrication of Flying “B” elevating assembly

66 07 49 50

10

Light surface damage - polish

66 07 49 00

30

Replace Flying “ B” elevating assembly

66 07 19 50

10

Electrical connector / connections - Check

66 07 01 50

10

Replace Flying “B” elevating assembly

66 07 19 50

10

Replace Flying “ B” elevating assembly

66 07 19 50

10

Polishing marks - Polish

66 07 49 00

30

Replace Flying “B” elevating assembly

66 07 19 50

10

Light surface scratch - Polish

66 07 49 00

30

Replace Flying “ B” elevating assembly

66 07 19 50

10

0084

Replace Flying “B” elevating assembly

66 07 19 50

10

0086

Replace Flying “ B” elevating assembly

66 07 19 50

10

0030

0040
0067
0072

0080

Parts information
“Tri-Flow” industrial lubricant or similar low viscosity, penetrating lubricant containing Polytetrafluoroethylene (PTFE) – source locally (See the
attached Tri-Flow data sheet)
Proprietary metal polish – source locally.
Proprietary paint polish – source locally.