NHTSA ID Number: 10183494
Manufacturer Communication Number: No. 41-11-2
TSB/Document Date: 2020-12-02
Summary
Instructions for dealers on new customer communications regarding high engine oil consumption.
In the event of complaints relating to the oil level display
or oil level warning, tell the customer how the oil level
is measured and advise him/her to measure the oil level
while driving; see Technical Information 'Information on
displaying and measuring the engine oil level'.
If necessary, give the customer the Driver’s Manual
Supplement “General information on displaying and
measuring the engine oil level”. The Driver’s Manual
Supplement is available as a PDF file under Technical Information – Main group 1, 1701 – “General information on
displaying and measuring the engine oil level” in the PIWIS
information system.
•
Documentation in the PQIS job:
•
Document the customer statement in the PQIS job as
follows: “Location” 10010 (Engine), “Symptom” 5071 (Oil
consumption too high).
•
Document the technical evaluation in the PQIS job as
follows: “Location” 9900O (Test drive), “Symptom” 5072
(Oil consumption in accordance with specifications).
•
Answer the PQIS question about oil consumption.
•
Document the cause in the PQIS job as follows: “Location”
10010 (Engine), “Symptom” 5072 (Oil consumption in
accordance with specifications).
•
Close the PQIS job.
Invoicing:
Invoice work involved in determining oil consumption under
Damage Code 1001 50 000, Repair Code 1.
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End of action required
•
more than 0.8 l
(US: more than 0.84 qt;
UK: more than 0.7 qt)
Talk to the customer:
•
Inform the customer that the oil consumption
measurement has confirmed an excessively high level
of oil consumption and a more thorough examination of the
vehicle is therefore required.
Documentation in the PQIS job:
•
Document the customer statement in the PQIS job as
follows: “Location” 10010 (Engine), “Symptom” 5071 (Oil
consumption too high).
•
Document the technical evaluation in the PQIS job as
follows: “Location” 9900O (Test drive), “Symptom” 5071
(Oil consumption too high).
•
Answer the PQIS question about oil consumption.
•
Document the cause in the PQIS job as follows: “Location”
10010 (Engine), “Symptom” 5071 (Oil consumption too
high).
•
Close the PQIS job.
Invoicing:
Invoice work involved in determining oil consumption under
Damage Code 1001 50 000, Repair Code 1.
Further measures:
•
•
•
•
Check the vehicle for blue smoke and traces of oil (on the
underbody panelling)
Visually check the engine for oil leaks
Perform engine/combustion chamber endoscopy
Carry out other measures in consultation with your importer
Documentation and invoicing of further measures:
A separate PQIS job must be created for documenting further
measures (determining cause of high engine oil consumption,
carrying out repair measures).
The work must be coded and invoiced by specifying the
component responsible for causing the problem.
Determining oil consumption based on the customer statement
Procedure:
Nov 16, 2020
Page 8 of 18
1
Check the engine-oil level as described in Workshop Manual '170101 Checking engine-oil level
using the PIWIS Tester' using the PIWIS Tester.
AfterSales
Service
Technical Information
2
41/11
ENU
1701
1
Determine engine oil consumption based on the customer statement.
The following information and values are required in order to determine the oil consumption:
•
•
•
•
•
Amount of oil already added by the customer
Mileage of the vehicle
The oil level measured using PIWIS Tester II
Type of oil level sensor installed in the vehicle
DME
data record identifier
Examples of determining oil consumption
Cayenne S, model year 2011 – DME data record identifier less than '1545'
•
Engine oil level sensor without
PR number S35
Engine oil level sensor with PR
number S35
Oil level measured using
PIWIS Tester II (example)
68 mm
68 mm
•
MAX value
76 mm (+/- 3 mm)
72 mm (+/- 3 mm)
•
Conversion factor for
millimeters to milliliters
1 mm = 37 ml
Determine total oil consumption (example)
Difference between MAX
value and measured oil level
(example)
76 mm – 68 mm = 8 mm
72 mm – 68 mm = 4 mm
=
Refill quantity up to MAX
oil level
8 x 37 ml = 296 ml
4 x 37 ml = 148 ml
+
Amount of oil already
added by the customer
(example)
2000 ml
2000 ml
=
Total oil consumption
2296 ml
2148 ml
Determine average oil consumption per 600 miles (1,000 km) (example)
•
Mileage of the vehicle
3750 miles (6,000 km)
3750 miles (6,000 km)
Total oil consumption
2296 ml
2148 ml
Average oil
consumption/600 miles
(1,000 km)
2296 ml : 6 = 383 ml
2148 ml : 6 = 358 ml
Cayenne S, model year 2011 – DME data record identifier '1545' or higher
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Information
Please note that the values for vehicles with a DME data record identifier'1468', '1545' or higher
(Cayenne S) or ”1473', 1546' or higher (Cayenne Turbo) will not be published within the
workshop manual (WM). Please always refer to this Technical Information when checking the oil
level and determining the engine-oil quantity to be added on these vehicles.
Engine oil level sensor without
PR number S35
Engine oil level sensor with PR
number S35
Oil level measured using
PIWIS Tester II (example)
68 mm
68 mm
•
MAX value
81 mm (+/- 3 mm)
82 mm (+/- 3 mm)
•
Conversion factor for
millimeters to milliliters
1 mm = approx. 52 ml
1 mm = approx. 54 ml
Determine total oil consumption (example)
Difference between MAX
value and measured oil level
(example)
81 mm – 68 mm = 13 mm
82 mm – 68 mm = 14 mm
=
Refill quantity up to MAX
oil level
13 x 52 ml = 676 ml
14 x 54 ml = 756 ml
+
Amount of oil already
added by the customer
(example)
2000 ml
2000 ml
=
Total oil consumption
2676 ml
2756 ml
Determine average oil consumption per 600 miles (1,000 km) (example)
•
Mileage of the vehicle
3750 Miles (6,000 km)
3750 Miles (6,000 km)
Total oil consumption
2676 ml
2756 ml
Average oil
consumption/600 miles
(1,000 km)
2676 ml : 6 = 446 ml
2756 ml : 6 = 459 ml
Cayenne Turbo – DME data record identifier less than '1546'
Oil level measured using
PIWIS Tester II (example)
Nov 16, 2020
Page 10 of 18
Engine oil level sensor without
PR number S35
Engine oil level sensor with PR
number S35
68 mm
68 mm
AfterSales
Service
Technical Information
41/11
ENU
•
MAX value (in
accordance with the
Workshop Manual)
80 mm (+/- 3 mm)
72 mm (+/- 3 mm)
•
Conversion factor for
millimeters to milliliters
1 mm = 35 ml
1 mm = 44 ml
1701
1
Determine total oil consumption (example)
Difference between MAX
value and measured oil level
(example)
80 mm – 68 mm = 12 mm
72 mm – 68 mm = 4 mm
=
Refill quantity up to MAX
oil level
12 x 35 ml = 420 ml
4 x 44 ml = 176 ml
+
Amount of oil already
added by the customer
(example)
2000 ml
2000 ml
=
Total oil consumption
2420 ml
2176 ml
Determine average oil consumption per 600 miles (1,000 km) (example)
Mileage of the vehicle
3750 miles (6,000 km)
3750 miles (6,000 km)
Total oil consumption
2420 ml
2176 ml
Average oil
consumption/600 miles
(1,000 km)
2420 ml : 6 = 403 ml
2176 ml : 6 = 363 ml
Cayenne Turbo – DME data record identifier '1546' or higher
•
Information
Please note that the values for vehicles with a DME data record identifier'1468', '1545' or higher
(Cayenne S) or ”1473', 1546' or higher (Cayenne Turbo) will not be published within the
workshop manual (WM). Please always refer to this Technical Information when checking the oil
level and determining the engine-oil quantity to be added on these vehicles.
Engine oil level sensor without
PR number S35
Engine oil level sensor with PR
number S35
Oil level measured using
PIWIS Tester II (example)
68 mm
68 mm
•
MAX value
80 mm (+/- 3 mm)
85 mm (+/- 3 mm)
•
Conversion factor for
millimeters to milliliters
1 mm = approx. 50 ml
1 mm = approx. 46 ml
Determine total oil consumption (example)
AfterSales
Nov 16, 2020
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Difference between MAX
value and measured oil level
(example)
80 mm – 68 mm = 12 mm
85 mm – 68 mm = 17 mm
=
Refill quantity up to MAX
oil level
12 x 50 ml = 600 ml
17 x 46 ml = 782 ml
+
Amount of oil already
added by the customer
(example)
2000 ml
2000 ml
=
Total oil consumption
2600 ml
2782 ml
Determine average oil consumption per 600 miles (1,000 km) (example)
- 3X Stronger than the leading full synthetic*
- 10X Better high stress performance**
- 20,000 miles between oil changes***
- Viscosity breakdown as measured in Kurt Orbahn test on 5W...
- As measured in Seq IX test under high load/torque conditions...
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- Reduces leaks, oil burnoff and power robbing deposits
- 15,000 miles between oil changes*
- Meets or exceeds the following specifications: API SP/SN...
- Or one year, whichever comes first
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TSB/Document ID: No. 41-11-2
Replacement Service Bulletin Number:
MFR Communication Date: 2020-11-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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