9

Bulletin #: 2013.1

Advanced Technical Information

Part ID: 9662

Helping Customers with Comfort Access and Extending Door Handles
Vehicles Affected
Models

Model Year

Model Type

VIN Range

Vehicle-Specific Equipment

911 Carrera

As of 2020

992

N/A

N/A

Taycan

As of 2020

Y1A

N/A

N/A

Revision History
Revision

Release Date

Changes

0

August 26, 2020

Original document

1

November 5, 2020

Content update

Condition
The customer may complain about Comfort Access not working consistently. The complaints may include reports of
the door handle not extending as expected while the key is present (in the user’s possession).

Technical Background
This document provides guidance for addressing Comfort Access usage difficulties where there is no technical
defect. In these cases, the user may be misusing the system unknowingly. Educating these customers will shape
their expectations, improve their experience, and reduce unproductive workshop visits.
Part A – Helpful information and tips for locking and unlocking using Comfort Access
•

The Comfort Access system uses capacitive sensors integrated into the door handle to detect the approach
and the presence of a hand. The user should only use his/her hand (or possibly fingers). The user should not
use other objects (e.g. a mobile phone, a purse, a hip).

•

The user should place his/her hand (do not swipe) in the environmental electrode sensor field or the
unlocking electrode sensor field to actuate the desired function (see figure 1). That is to say, the user should
not continue to move or wave his hand or rub the door handle surface when trying to actuate Comfort
Access. Once the user’s hand is in the designated area, it should remain reasonably still.

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Bulletin #: 2013.1

Advanced Technical Information

Part ID: 9662

9

Figure 1 - Sensor field areas

1.
2.

“Environmental electrode” sensor field (for locking)
“Unlocking electrode” sensor field (for unlocking)

•

The user should be careful not to touch any other surfaces or parts of the door handle during a Comfort
Access attempt. If the user errantly touches other surfaces prior to actuation, this may temporarily
disable Comfort Access and force the user to try again.

•

Contact with the door handle or surrounding surfaces is not necessary. The system can sense the user’s
hand if it is within 2-3 mm of the sensor field.

•

After locking the vehicle, the Comfort Access system intentionally disables its unlocking for two seconds.
This prevents unwanted toggling and is not a defect.

•

The user can use the vehicle’s lighting and audible feedback as a clue to the status of locking and unlocking.

Part B – Helpful information and tips for actuating the extendable electric door handles
For vehicles with Keyless Go (standard feature)
•

The door handles extend electrically when unlocked via the radio remote control. If no door has been
opened, the door handles retract again automatically after about 12 seconds.

•

The handles remain extended as long as a door or hood is open.

•

The handles retract again after 12 seconds when the doors/lids are closed.

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Bulletin #: 2013.1

Advanced Technical Information

Part ID: 9662

9

For vehicles with Keyless Entry and Go (standard feature on Turbo models, optional otherwise)
•
When the capacitive door sensors are touched from the underside of the door handle, the central locking

system is unlocked and the handles are extended. The proximity sensor must not be touched at the

same time at the front of the door handle. The vehicle key must be in the detection area of the door to be
opened.
•

The handles retract electrically 12 seconds after closing the doors and lids.

•

The handles generally extend electrically when unlocking via the radio remote control.

•

•

To temporarily deactivate the comfort access, simultaneously press the open and close buttons on the
driver’s key. The indicator light on the driver’s key lights up for a long time to confirm deactivation.
After repeated opening of the vehicle with the radio remote control, the comfort access is active again.
The handles retract after 12 seconds when the doors/lids are closed, even if the key is inside the vehicle.

Part C – Helpful information and tips for unlocking the hood using Comfort Access
For vehicles with Keyless Go (standard feature)
•

For the hood, the capacitive sensor is located in the middle of the front end. (See figure 2.) The user can only
actuate this capacitive sensor only when the key is present in the front area of the vehicle.

•

The user’s hand must be within a range of 1.18 in (3 cm) of the sensor. As a tip, the sensor is located near
the seam between the bumper and the hood. It is not located near the Porsche crest.

•
•

As noted above, for best results, the user should only use his/her hand and no other objects.
The system recognizes the opening request if it detects the ‘to and fro’ gesture or ‘wiping’ movement. The
user should not allow his/her hand to remain in the sensor area for more than about 2 seconds. This would
cancel the opening request.

Figure 2 - Detection range for Comfort Access hood opening.

The key must be in the blue area. The sensor is near the front end of the vehicle.

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Bulletin #: 2013.1

Advanced Technical Information

Part ID: 9662

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Service Information
In these cases, there is no technical defect and no need for repair procedures. Please help the customer to
understand the system and its design.
Additional Information
For additional information, please see (1) the Owner’s Manual under the heading “Central Locking” and (2)
the 992 SIT section “9.3.3 Vehicle access systems.”

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Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.

©2020 Porsche Cars North America, Inc.

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