GROUP
Electrical

MODEL
2014~2016MY Soul (PS)
2014~2016MY Sorento (XMa)
2014~2016MY Optima (TF/QF)
2014~2016MY Forte (YD)
2014~2016MY Sportage (SL)
NUMBER
DATE
100 (REV 2, 04/21/2016) March 2016

TECHNICAL SERVICE BULLETIN
SUBJECT:

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM
UPGRADE (SA 222)

 NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure for upgrading the UVO system on some 2014~2016MY
Soul (PS), Sorento (XMa), Optima (TF/QF), Forte (YD) and Sportage (SL) vehicles to address
“Incoming ring volume too loud” complaints when using certain smartphones (non-iPhone).
Additionally, in 2014MY vehicles the upgrade will also improve Bluetooth connectivity and voice
recognition.
For vehicles not on the Affected Vehicles list, but with a customer concern as described above,
perform the following procedure outlined in this bulletin and submit a warranty claim per
"customer concern" (Standard TSB) claim information on page 10.

 NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service> Warranty Coverage>
Warranty Coverage Inquiry> Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs> Not Completed Recall>
Recall VIN> Select Report), which includes a list of affected vehicles.
This issue number is SA 222.
File Under:
Circulate To:

x General Manager


x Service Advisors


x Technicians


x Service Manager


x Parts Manager


x Body Shop Manager  Fleet Repair


Page 2 of 10
SUBJECT:

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM
UPGRADE (SA 222)

 NOTICE


Delete all paired phones from the UVO system; delete UVO from all phones.



If you do not delete phones, the phone(s) will still show and act as paired, but
performance or functional issues may occur. Anytime a software update is
performed to either a paired phone or the UVO system, the pairing should be
deleted from both phone and UVO system and then pair again after update.



A fully charged battery is necessary before audio head unit upgrade can take
place. It is recommended that the Midtronics GR8-1299 system be used, in
ECM mode, during charging. Do NOT connect any other battery charger to the
vehicle during audio head unit upgrade.



Updating UVO system may require 10-15 minutes.

Service Procedure:
1.

Start the vehicle or connect the Midtronics GR8-1299 charger.

2.

Record the customer’s radio presets before performing the upgrade.

3.

Press SETUP > System > System
Information and check to ensure the
software version is at or above the
level shown in the table below.
Original Software Version
1.MP.1.001

1.MP.1.001 (or higher)

TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016

Page 3 of 10
SUBJECT:

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM
UPGRADE (SA 222)

4.

If performing the update using the GDS AUM, refer to TSB SST 032 or click on User’s
Guide > GDS AUM on the GDS main screen, as shown below, and follow the on-screen
instructions.

5.

If performing the update using a USB
stick, obtain the 14MY VDS AUD/UVO
(3.3V or 8V) upgrade USB stick
(shown to the right) from your Service
Manager and insert it in the vehicle’s
USB port.

 NOTICE
Either USB stick can be used for
this UVO upgrade regardless of
the microphone voltage (3.3v or
8v).

6.

Allow the music files to play and then
press the POWER button to turn the
head unit OFF.

 NOTICE
Do NOT turn the vehicle OFF while
the update is in progress.

TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016

Page 4 of 10
SUBJECT:

7.

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM
UPGRADE (SA 222)

Once the AUM initialization process is
complete, or after having inserted the
USB upgrade stick, PRESS and HOLD
the, CD Eject, FM/AM and the
eServices buttons, then, insert a ball
point pen in the RESET button.

 NOTICE
RESET

Images shown are for reference
purposes ONLY and may vary by
model.

 NOTICE
On Soul (PS) vehicles, PRESS and HOLD the, FM/AM and the eServices buttons,
then, insert a ball point pen in the RESET button.

RESET

8.

The head unit will enter the UVO USB
Downloader
mode
and
begin
downloading the upgrade from the
USB stick or AUM.

 NOTICE
If the USB Downloader fails to
download the upgrade, press the
Reset button and restart the
procedure from step 3 or 4. If the
upgrade download continues to
fail, refer to the Troubleshooting
Matrix on Page 8.
TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016

Page 5 of 10
SUBJECT:

9.

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM
UPGRADE (SA 222)

When the download shows 100%
complete, press the RESET button,
using a ball point pen to restart the
system.

RESET

10.

The UVO system will automatically
restart and the update will proceed.

 NOTICE
Do NOT turn the vehicle OFF while
the update is in progress.

11.

After update is complete, the display
shown on the right will appear for a few
moments; then the UVO system will be
restarted again.

TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016

Page 6 of 10
SUBJECT:

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM
UPGRADE (SA 222)

12.

After the system has restarted, press
the SETUP button on the head unit.

13.

Touch System icon on the screen.

14.

Touch System Information button on
the screen.

TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016

Page 7 of 10
SUBJECT:

15.

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM
UPGRADE (SA 222)

Check to ensure the new software
version matches the information in the
table below.
Original Software Version
1.MP.1.018

1.MP.1.018

16.

Restore the customer’s radio presets as recorded in step 2.

17.

Verify proper system operation by obtaining the customer’s phone(s) and pairing it(them)
with the system. If the customer’s phone is not available for pairing, inform the customer
that the phone must be paired to the head unit.

TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016

Page 8 of 10
SUBJECT:

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM
UPGRADE (SA 222)

Troubleshooting Matrix
Action

Concern

Figure

Solution
User may not have
performed the Eject +
FM/AM + eServices+
Reset button procedure
correctly, resulting in
normal system reboot.
Restart the procedure
from step 6.

System reboots
but goes to UVO
screen. (never
shows UVO
Update screen
“UVO USB
Downloader)
Pressed reset
while holding
CD Eject +
FM/AM +
eServices
buttons

System displays
the UVO USB
Downloader
screen but shows
“Program
download failed”

Perform the Eject +
FM/AM + eServices +
Reset procedure again.

Verify that the USB drive
contains files and is NOT
blank. If the USB is blank,
order a replacement
through Snap on
Business Solutions at
888-542-1011

System displays
the UVO USB
Downloader
screen but shows
“USB update not
found”

REQUIRED PARTS:
Part Name

USB Upgrade
Drive

Desc.

Figure

Comments

Additional USB sticks
can be ordered through
Snap-on Equipment
Solutions at
(888) 542-1011

14MY VDS UVO Upgrade

AFFECTED VEHICLE PRODUCTION RANGE:
Model

Production Date Range

Soul (PS)
Sorento (XM)
Optima (QF)
Optima (TF)

2014~2016MY
(w/minimum S/W level of 1.MP.1.001)

Sportage (SL)
Forte (YD)

TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016

Page 9 of 10
SUBJECT:

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM
UPGRADE (SA 222)

SERVICE ACTION WARRANTY CLAIM INFORMATION:
Claim
Type

Causal P/N

Qty.

N
Code

C
Code

96150
2K200

96140
1U200CA

96160
2TAA0
V

0
96160
2TAA0

96160
3W160WK

96160
A7100WK

N99

C99

Repair
Description

Labor Op
Code

(SA 222)
UVO
Upgrade
(PS)

160011R0

(SA 222)
UVO
Upgrade
(XMa)

160A07R0

(SA 222)
UVO
Upgrade
(QF)

160A08R0

(SA 222)
UVO
Upgrade
(TF)

160011R2

(SA 222)
UVO
Upgrade
(SL)

160011R1

(SA 222)
UVO
Upgrade
(YD)

160011R3

Op
Time

Replacement
P/N

Qty.

0.3
M/H

N/A

0

STANDARD WARRANTY CLAIM INFORMATION:
Use this information only to file a warranty claim for vehicles for which:
1. A customer complains of the same concern, as described on Page 1.
2. The VIN does not appear on the Affected Vehicles list for Service Action 222.
3. The vehicle model year and production date range are as identified in this bulletin.

TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016

Page 10 of 10
SUBJECT:

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM
UPGRADE (SA 222)

N Code: M73 C Code: ZZ3

Claim
Type

Causal P/N

Qty.

Repair
Description

96150
2K200

(ELE100)
UVO Upgrade
(PS)

96140
1U200CA

(ELE 100)
UVO Upgrade
(XMa)

96160
2TAA0

(ELE 100)
UVO Upgrade
(QF)

W

0
96160
2TAA0

(ELE100)
UVO Upgrade
(TF)

96160
3W160WK

(ELE 100)
UVO Upgrade
(SL)

96160
A7100WK

(ELE 100)
UVO Upgrade
(YD)

Labor Op
Code

Op Time

Replacement
P/N

Qty.

28325F21

0.3
M/H

N/A

0

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA 222 when accessing the WebDCS system.

TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016