GROUP
ELE

MODEL
2020-2021MY
Telluride (ON)

NUMBER
213 (Rev 1, 11/12/2020)

DATE
October 2020

TECHNICAL SERVICE BULLETIN
SUBJECT:

SVM/AVM CAMERA DISPLAY IMAGE QUALITY
AND TPMS LIGHT ON

 NOTICE
This bulletin has been revised to include additional information. New/revised sections
of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to repair, the female coaxial cable terminals located in the
respective locations as shown below on some 2020-2021MY Telluride (ON) vehicles produced
June 1, 2020 to September 2, 2020, equipped with Side View Monitor or (SVM) or Around View
Monitor (AVM) systems, which may exhibit intermittent issues with camera images flickering,
displaying lines on the display, or intermittent TPMS communication failures resulting in error
messages on the cluster.
Based on the complaint location, repairs should be made to one (1) or more of the four (4)
locations listed below:
Item

Description

Inspection/Repair Type

Page

1

Side Camera (LHS) - Driver door

D05 and FD11 Coaxial Cable Repair Instructions

2

Side Camera (RHS) - Passenger door

D25 and FD21 Coaxial Cable Repair Instructions

3

Rear Backup Camera - Liftgate

FR21 Coaxial Cable Repair Instructions

8

4

TPMS Light On or Error Message

FD21 Coaxial Cable Repair Instructions

9

2

Printed TSB copy is for reference only; information may be updated at any time.
Always refer to KGIS for the latest information.
Circulate To:

X General Manager


X Service Advisors


X Technicians


X Service Manager


X Parts Manager


X Body Shop Manager 
X Fleet Repair


Page 2 of 10
SUBJECT:

SVM/AVM CAMERA IMAGE FLICKERS

LHS/RHS Camera Inspection and Repair Procedure:
1. Turn the vehicle ‘ON’ and engage the
camera left and right side views.
Confirm defect mode.
2.

Record radio pre-sets and disconnect the
battery negative (-) cable.

3.

Remove the Passenger or Driver door
panel (A) by referring to the “Body
(Interior and Exterior) → Front Door →
Front Door Trim → Repair Procedures”
chapter in the applicable Shop Manual on
KGIS.

P/N: 82315B

 NOTICE
Replace any damaged
during removal.

4.

clips

Driver side door: Locate the D05
connector in the upper right side of the
doorframe. (Refer to image)
Passenger side door: Locate D25 in the
upper left side of the doorframe.
Disconnect the connector and use the
mirror side of the connection when
completing the next few steps.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE213 (Rev 1) Telluride (ON) October 2020

Page 3 of 10
SUBJECT:

SVM/AVM CAMERA IMAGE FLICKERS

5.

Using a pick tool, lift the black locking tab
on the two (2) points shown to unlock the
wire connectors.

6a.

Using a terminal removal tool, work the
tool into the hole above the coax terminal
in a straight motion.
Move it toward the left and right edge of
the hole to disengage the locking tabs.

6b.

Using a lifting motion, gently pry upwards
on each side. The terminal should easily
slide out of the back of the connector if
done properly.
Note: Excessive force is not needed at
any step in the process.

Coax Terminal

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE213 (Rev 1) Telluride (ON) October 2020

Page 4 of 10
SUBJECT:

7a.

SVM/AVM CAMERA IMAGE FLICKERS

Inspect the coaxial connector.
Note: The walls need to align parallel
and evenly spaced.
DO NOT use excessive force when
pressing the sides of the shield to avoid
serious damage to terminals

 IMPORTANT
Adjustment of 0.10~0.15 mm is
recommended. To gauge proper
adjustment, there will be a
noticeable
improvement
in
connection tension when mating
male
and
female
coaxial
connections after adjustment is
made.
7b.

Using needle nose pliers, gently
squeeze the outer shield on the female
terminal to improve the tension. Insert the
female pin around the male connector to
gauge tension.
Note: The repair of the terminal is
complete once the female sides of the
shield are making strong contact against
the male connector.

8a.

Reassemble the terminal into the
connector in the same reverse order of
removal. Ensure the terminal is fully
seated and the secondary locking tab is
secured in place. (Refer to step 5).

8b.

Reconnect the connector to the door
harness from step 4.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE213 (Rev 1) Telluride (ON) October 2020

Page 5 of 10
SUBJECT:

9a.

SVM/AVM CAMERA IMAGE FLICKERS

Driver side door: Locate the FD11
connector in the upper right side of the
doorframe. (Refer to image)
Passenger side door: Locate FD21 in
the upper left side of the doorframe.

9b.

Lift up on the locking tab to disconnect
the FD11/FD21 connector.

10.

To access the terminals:
A. Pull the top of the rubber
grommet cover.

B. Pull the cover down from the
connector to expose the wires.

0

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE213 (Rev 1) Telluride (ON) October 2020

Page 6 of 10
SUBJECT:

11.

SVM/AVM CAMERA IMAGE FLICKERS

Locate the side of the connector with the
white locking tab.
Using a pick raise the two (2)
engagement tabs on both sides of the
locking tab.

Note: The entire white tab will lift away
from the connector when both are
disengaged.

12.

Pull the rubber cover away to allow
access to work; Isolate the thick black
coaxial wire and with consistent force,
pull the terminal out off from the back of
the connector.
Note: Excessive force is not needed at
any step in the process.

 NOTICE
DO NOT use this method on any
other terminals or procedures
without instruction as this is not
typically a good practice.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE213 (Rev 1) Telluride (ON) October 2020

Page 7 of 10
SUBJECT:

13.

SVM/AVM CAMERA IMAGE FLICKERS

Inspect the coaxial connector.
Note: The walls need to align parallel
and evenly spaced.
DO NOT use excessive force when
pressing the sides of the shield to avoid
serious damage to terminals

 IMPORTANT
Adjustment of 0.10~0.15 mm is
recommended. To gauge proper
adjustment, there will be a
noticeable
improvement
in
connection tension when mating
male
and
female
coaxial
connections after adjustment is
made.
14.

Using needle nose pliers, gently
squeeze the outer shield on the female
terminal to improve the tension. Insert the
female pin around the male connector to
gauge tension.
The repair of the terminal is complete
once the female sides of the shield are
making strong contact against the male
connector.

15.

Reassemble the coaxial wire in the same
reverse order of removal. Ensure the wire
is fully seated and the locking tab is
secured in place. (Refer to step 11).
Perform a pull, push, pull test on the back
of the connector to confirm it is secured
and does not slide back out.
Reconnect the connector and install the
connector cover.

16.

Connect the negative battery cable and
set the radio pre-sets.

17.

Test the SVM/AVM cameras.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE213 (Rev 1) Telluride (ON) October 2020

Page 8 of 10
SUBJECT:

SVM/AVM CAMERA IMAGE FLICKERS

Rear Backup Camera Inspection and Repair Procedure:
1.

Turn the vehicle ‘ON’ and engage the
camera left and right side views.
Confirm defect mode.

2.

Record radio pre-sets and disconnect the
battery negative (-) cable

3a.

Drop the rear part of the headliner to
access connector FR21 by referring to
the following procedures on KGIS.

3b.

Remove the rear seats by referring to the
“Body (Interior and Exterior) → Rear Seat
→ Rear Seat Assembly → Repair
Procedures” chapter in the applicable
Shop Manual on KGIS.

3c.

Remove the rear luggage side trim by
referring to the “Body (Interior and
Exterior) → Liftgate Trim → Luggage
Side Trim → Repair Procedures” chapter
in the appliable Shop Manual on KGIS.

3d.

4.

Remove the rear pillar trim by referring to
the “Body (Interior and Exterior) → Rear
Pillar Trim → Repair Procedures” chapter
in the applicable Shop Manual on KGIS.

CAUTION
Careful not to damage or crease
the headliner.

Access the FR21 connector (blue) in and
disconnect it from the mating end. The
floor harness side of the connector has
the female terminal that must be
removed.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE213 (Rev 1) Telluride (ON) October 2020

Page 9 of 10
SUBJECT:

SVM/AVM CAMERA IMAGE FLICKERS

5.

Repeat step 5 – 8 from pages 3 and 4.

6.

Reconnect the FR21 connector.

7.

Reinstall all removed trim parts in reverse
order of removal.

8.

Connect the negative battery cable and
set audio pre-sets.

9.

Test the SVM/AVM cameras.

TPMS Light On or Error Message Inspection and Repair Procedure:
1. Turn vehicle on and confirm failure mode.
Using KDS, monitor communication
status of TPMS sensors as needed.
Note: This Issue is an intermittent failure,
if customer complains of TPMS lamp
‘ON’ and an issue does not present itself
test drive vehicle for roughly 30 minutes
to confirm failure.
2.

Locate the FD21 connector located
between the passenger door and body

3.

Refer to pages 5-7 (steps 9b through 15)
for removing the coaxial terminal and
improving the terminal tension.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE213 (Rev 1) Telluride (ON) October 2020

Page 10 of 10

SVM/AVM CAMERA IMAGE FLICKERS

SUBJECT:

AFFECTED VEHICLE RANGE:
Model

Production Date Range

Telluride (ON)

June 1, 2020 to September 2, 2020

WARRANTY INFORMATION:
N Code: I14 C Code: ZZ3
Claim
Type

Repair
Description

Labor Op
Code

Op
Time

91600 S9010

SVM: Driver Door
Harness- Repair

91600Q0A

0.3
M/H

91610 S9010

SVM: Passenger Door
Harness Repair

91610Q0A

0.3
M/H

Causal P/N

W

Qty.

0
91511 S9030

SVM: Rear Harness
Repair

91511Q0A

1.0
M/H

91610 S9010

TPMS: Passenger FD21
connector repair

91610Q0B

0.3
M/H

Replacement
P/N

Qty.

N/A

0

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE213 (Rev 1) Telluride (ON) October 2020