T-SB-0108-20

October 22, 2020

2021 Sienna HV Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2021

Sienna HV

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures which apply specifically to 2021 model year
Sienna Hybrid vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all
2021 model year Toyota vehicles has been developed. To properly perform a complete PDS, you
must complete all procedures contained in this TSB as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.

© 2020 Toyota Motor Sales, USA

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T-SB-0108-20

October 22, 2020

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2021 Sienna HV Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.

Warranty Information
OP CODE

DESCRIPTION

MODEL

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

Sienna HV

1.5

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

QTY

TSADVUNIT

Techstream 2.0
Techstream Lite

PART NUMBER

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 15.20.016 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

© 2020 Toyota Motor Sales, USA

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October 22, 2020

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2021 Sienna HV Pre-Delivery Service (PDS)
Procedures



D/C Cut Fuse Installation* ...................................................................................................................... 4



Power Sliding Door Initialization ............................................................................................................. 5



Power Back Door Initialization* .............................................................................................................. 5



Floor Plug Installation* ........................................................................................................................... 5



Seating Position Control ECU Initialization* ........................................................................................... 6



Memorize Steering Angle Neutral Point.................................................................................................. 6



Perform Steering Sensor Zero Point Calibration* ................................................................................... 6



Front Wheel Opening Extension Pad Installation ................................................................................... 7



Front License Plate and Mounting Bracket Installation*.......................................................................... 8



Installation of Rubber Body Plugs* ......................................................................................................... 9



Dealer Contact Information for Call Dealer Head Unit Function ............................................................ 10



Entune™ 3.0 App Suite Connect Initialization/Update .......................................................................... 10

*If applicable.

© 2020 Toyota Motor Sales, USA

T-SB-0108-20

October 22, 2020

Page 4 of 10

2021 Sienna HV Pre-Delivery Service (PDS)
D/C Cut Fuse Installation

To minimize battery discharge, the D/C cut fuse (25A) has been removed and is stored in the
engine compartment relay block. Install the D/C cut fuse (25A) and confirm ALL related
Diagnostic Trouble Codes (DTCs) are cleared.
NOTE
This procedure does NOT apply to vehicles in the continental United States.
Figure 1.
1

2

3

4

1

Relay Block

2

Relay Block Cover UPR

3

Remove D/C Cut Fuse (25A)

4

Install D/C Cut Fuse (25A)

© 2020 Toyota Motor Sales, USA

T-SB-0108-20

October 22, 2020

Page 5 of 10

2021 Sienna HV Pre-Delivery Service (PDS)
Power Sliding Door Initialization

Initialize the power sliding door system AFTER installing the D/C cut fuse during PDS.


Move the sliding door once to the fully closed position manually.

Power Back Door Initialization

Initialize the power back door system AFTER installing the D/C cut fuse during PDS.


Fully close the back door manually.

Floor Plug Installation

Some 2021 model year Sienna Hybrid vehicles are NOT equipped with floor mats. If floor mats
are NOT included with the vehicle, use the floor plugs to plug the three floor grommets in the
second row, and the three grommets in the third row. The floor plugs are stored in the luggage
compartment where you would normally find the floor mats.
NOTE
This procedure does NOT apply to vehicles equipped with floor mats.

1. Insert six floor plugs in the open grommets
located in the second and third rows.

Figure 2.

1

2. Press firmly on top of the plug to ensure
proper installation.

2

3. Verify ALL six floor plugs have been
installed correctly.
3

1

Uninstalled Floor Plug

2

Open Grommet

3

Installed Floor Plug

© 2020 Toyota Motor Sales, USA

T-SB-0108-20

October 22, 2020

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2021 Sienna HV Pre-Delivery Service (PDS)
Seating Position Control ECU Initialization

Refer to the applicable Repair Manual for the seating position control ECU
initialization procedure (procedure 2).

Memorize Steering Angle Neutral Point

As a result of the removal of the D/C cut fuse, the power source to the steering angle sensor is
cut off. When the D/C cut fuse is reinstalled, the parking assist monitor system/panoramic view
monitor system will be operative, but it cannot display guidelines to assist parking operation
because the center position recognized by the steering angle sensor may not be in an initial
position. Therefore, perform steering angle neutral point initialization AFTER installing the
D/C cut fuse during PDS.
Refer to the applicable Repair Manual for the steering angle neutral point
initialization procedure.

Perform Steering Sensor Zero Point Calibration

As a result of the removal of the D/C cut fuse, the steering angle sensor power source is cut off.
When the D/C cut fuse is reinstalled, the center position recognized by the steering angle sensor
may not be the appropriate position. Therefore, it is necessary to perform steering sensor zero
point calibration AFTER installing the D/C cut fuse during PDS.
Refer to the applicable Repair Manual for the steering sensor zero point calibration procedure:


Driving Method.



Techstream Method (procedure 4).

© 2020 Toyota Motor Sales, USA

T-SB-0108-20

October 22, 2020

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2021 Sienna HV Pre-Delivery Service (PDS)
Front Wheel Opening Extension Pad Installation

The front wheel opening extension pad set (right-hand and left-hand side front wheel opening
extension pads) is stored in the luggage compartment at the assembly plant to avoid damage
in transit.
1. Remove the four self-tapping screws from
the engine under cover (the self-tapping
screws will be reused for installation).

Figure 3.

HINT
The removed self-tapping screws are reused
when installing the front wheel opening
extension pad.

2. Place the left-hand side front wheel
opening extension pad on the installation
position as shown and tighten the four
self-tapping screws.

1

HINT
There is a distinguishable mark on each pad.
2

3. Repeat steps 1 and 2 for the
right-hand side.

3

1

Remove Self-tapping Screw

2

Front Wheel Opening Extension Pad

3

Install Self-tapping Screw

© 2020 Toyota Motor Sales, USA

T-SB-0108-20

October 22, 2020

Page 8 of 10

2021 Sienna HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation

The front license plate bracket and four self-tapping screws are stored in the vehicle. Follow this
procedure to install the front license plate bracket and front license plate in states where it is
required by law.
1. Place the license plate bracket over the lower grille.
Figure 4.
B

A
3

3

1

1

Short Self-tapping Screw

2

Long Self-tapping Screw

3

Dimple

2. Align the holes on the license plate bracket
with the dimples on the front of the
lower grille.

2

Figure 5.

3. Install the four long self-tapping screws
through the slotted and round hole on the
license plate bracket and lower grille.
4. Align the holes of the license plate with the
rounded holes of the license plate bracket.
5. Install two short self-tapping screws
through the holes on the license plate
bracket and license plate.

1

1

© 2020 Toyota Motor Sales, USA

Short Self-tapping Screw

T-SB-0108-20

October 22, 2020

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2021 Sienna HV Pre-Delivery Service (PDS)
Installation of Rubber Body Plugs

1. Confirm the number of plugs in the glove box. If two plugs are present, perform
substep 2A ONLY. If four plugs are present, perform substep 2A AND substep 2B.
2. Install the plugs according to the instructions below by confirming the number of plugs in the
glove box.
A. Install two plugs in the rear side member hole or rocker inner hole as shown.
B. Install two plugs in the torque box hole or rocker inner hole as shown.
Figure 6.

1

2

z
6

3

z

5

z

z

6

1

Front Side

2

Rear Side

3

Torque Box Hole or Rocker Inner Hole

4

Rear Side Member Hole or Rocker Inner Hole

5

Rocker Inner

6

Install Plug Here (if Applicable)

z

4

z

z

NOTICE
 The installation of these plugs is required to prevent rust.
 These plugs are stored in the glove box.
 The number of plugs may vary according to production locations in the same
vehicle model.

© 2020 Toyota Motor Sales, USA

T-SB-0108-20

October 22, 2020

Page 10 of 10

2021 Sienna HV Pre-Delivery Service (PDS)
Dealer Contact Information for Call Dealer Head Unit Function

Refer to the Multimedia System Owner’s Manual to add dealer contact information.

Entune™ 3.0 App Suite Connect Initialization/Update

Refer to T-SB-0039-20 Entune™ 3.0 App Suite Connect to initialize/update the Entune™ 3.0
App Suite Connect.

© 2020 Toyota Motor Sales, USA