GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5549
URGENT - DISTRIBUTE IMMEDIATELY
Date:

October 22, 2020

Subject: N202316420 - Service Update
Liftgate Opening Metal Split
Models: 2020 Cadillac XT5
To:

All General Motors Dealers

General Motors is releasing Service Update N202316420 today. The total
number of U.S. vehicles involved is 22. Please see the attached bulletin for
details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated October 23, 2020 or sooner. A list of involved vehicles in dealer new
inventory is attached to this message. Please hold all warranty transactions until IVH
has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Service Update
N202316420 Liftgate Opening Metal Split
Release Date:
Attention:

October 2020

Revision:

00

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.

Make
Cadillac

Model
XT5

Model Year
From
To
2020
2020

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2020 model year Cadillac XT5 vehicles may have been built with a small metal split in the
liftgate opening gutter panel, located in the upper left area of the liftgate opening. This metal split can
be detected only with the liftgate open. This condition could result in a potential water leak or
appearance issue.
Dealers are to inspect the liftgate opening for a potential metal split, and repair if necessary.

Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9105338
9105339
*

Description
Inspect for Liftgate Opening Metal Split (No Further Action Required)
Repair Liftgate Opening Metal Split (Includes weld, metal finish,
spot paint repair and corrosion protection)

Labor
Time
0.2
6.3

Trans.
Type
ZFAT

Net
Item
N/A
*

The amount identified in “Net Item” should represent the actual sum total of the current GMCC&A Dealer net price
for Paint, Material and Corrosion Protection needed to perform the required repairs, not to exceed $51.57 USD,
$63.63 CAD.

Service Procedure

5660950

1.

Open the liftgate and inspect the upper left area of the opening between the strut mount and the weatherstrip for a
split condition.

Copyright 2020 General Motors. All Rights Reserved.

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Service Update
N202316420 Liftgate Opening Metal Split

5660951

•
•

If no split is found, no further action is required.
If a split is found, proceed to step #2.

2.

Remove the left body side upper rear applique. Refer to Body Side Upper Rear Applique Replacement in SI.

3.

Remove the left quarter upper trim panel. Refer to Quarter Upper Trim Panel Replacement in SI.

4.

Remove the liftgate weatherstrip. Refer to Liftgate Weatherstrip Replacement in SI.

5.

Remove the left stop/taillamp assembly. Refer to Rear Body Structure Stop Lamp Replacement in SI.

6.

Move any wiring or flammable insulation from the inside of the repair area.

7.

Disconnect the negative battery cable. Refer to Battery Negative Cable Disconnection and Connection in SI.

Warning: Refer to Approved Equipment for Collision Repair Warning In SI.
Warning: Refer to Glass and Sheet Metal Handling Warning In SI.
IMPORTANT: Cover all the surrounding panels and interior trim with weld blankets to prevent damage from weld
splatter/grinding debris.
8.

Using a small abrasive wheel, remove the paint and undercoating’s from the repair area.

5660952

9.

Drill a 1/8in. hole at the two ends of the split. This will prevent the split from spreading.

10. MIG stitch weld the split, use care the metal is a thin gauge. To avoid overheating the area, stitch weld ½ inch,
leave a ½ in. gap. Once this ½ in. weld, ½ in. gap pattern is completed, go back and fill in the gaps to complete the
full length of the weld.
11. Metal finish the weld and prepare the repair area for paint.
12. Prime and paint the repair area as required. Refer to Basecoat/Clearcoat Paint Systems in SI.
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Service Update
N202316420 Liftgate Opening Metal Split
13. Coat the inside of the repair area with a corrosion protective coating such as 3M 08852 Cavity Wax Plus or the
equivalent.
14. Reconnect the negative battery cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
15. Reinstall the weatherstrip, stop/taillamp assembly, upper rear applique and quarter upper trim panel.
Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealer Reports
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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