Bulletin No.:

Service Bulletin

Date:

20-NA-175
November, 2020

TECHNICAL
Subject:

Vertical Misalignment Between Cab and Pickup Box on Driver Side of Vehicle

Brand:

Model:

Model Year:
from

to

2019

2019

2020

2020

2019

2019

2020

2020

VIN:
from

Engine:

Transmission:

All

All

to

Silverado 1500
(New Model)

Chevrolet

Silverado 1500
(New Model - 12th
VIN Digit = 7) - 4WD
Silverado 1500
Silverado
2500HD/3500HD
Sierra 1500
(New Model)

GMC

Sierra 1500
Sierra
2500HD/3500HD

Involved Region or Country

North America, Middle East, Israel, Palestine, Chile, Paraguay and Thailand.

Additional Options

Crew Cab and Extended Cab Models ONLY

Condition

5645798

Some customers may comment on noticing anywhere from 2 –10 mm (0.08 – 0.4 in.)
vertical misalignment of the body feature line between the cab and the pickup box, on the
driver's side of vehicle.
Cause

The cause of the condition may be pickup box structure variation.

Correction

Realign the left side of the cab and install shim washers, following the steps in the
Service Procedure below.

Copyright 2020 General Motors LLC. All Rights Reserved.

Page 2

November, 2020

Bulletin No.: 20-NA-175

Service Procedure

5645800
5645804

1. Verify the condition by visually checking, and
measuring, the body feature line variance, on the
left side of the vehicle.
2. Raise and support the vehicle. Refer to Lifting and
Jacking the Vehicle in SI.

3. Remove the 3 left side body mount bolts and
washers (1).

5645802

5645799

Note: For trucks with running boards, the jack can be
positioned below the running board bracket. For trucks
without running boards, position the jack below the cab
pinch weld and use a wood block to protect the paint,
and sheet metal.
4. Using a jack stand (1), raise the cab high enough
to achieve enough clearance to install the shim
washers between the body of the truck and the top
of each body mount.

Bulletin No.: 20-NA-175

November, 2020

Page 3

5645801

Note: Because there may be variance in how much of
a misalignment is being addressed, varying
combinations of the washer thickness stack-ups may
be used. The washer stack-ups noted below were
effective for our repair, and we felt making use of the
thinner washers helped us better sneak up on a friction
fit to the cab. If the thick washers cannot be installed
with a feeling for a friction fit, using a combination of the
thinner washers may be easier.

5.1. Install 1 thick, and 2 thin washers, to the
rearward most body mount location, and
partially thread the bolt.
5.2. Install 2 thin washers, to the middle body
mount location, and partially thread the bolt.
5.3. Install 1 thin washer, to the forward most body
mount location, and partially thread the bolt.
6. Remove the jack stand from the cab.

Note: In some cases, the installation of the forward
most washer may not be necessary.
5. Install a combination of thick (1) and thin (2) shim
washers to each body mount location, following the
suggested stack-ups below. The rear most location
will have the thickest washer stack-up, and the
stack-ups will gradually reduce, going forward.

5645799

5645805

7. Perform the following procedure before installing
the body mount bolts (1).
7.1. Remove all traces of any of the original
adhesive patch from the bolt threads.
7.2. Clean the threads of the bolts with denatured
alcohol, or equivalent, and allow to dry.
7.3. Apply Threadlocker to the body mount bolts.

Page 4

November, 2020

Bulletin No.: 20-NA-175

For sales support outside North America, Email:
[email protected]
Causal
Part

N/A

5645806

8. Re-torque the 3 left side body mount bolts.

Tighten
Tighten the bolts to 165 Nm (122 lb ft).
9. Remove the support and lower the vehicle.
10. Verify that the cab alignment condition has been
eliminated.

Description

Part
Number

Qty

Fastenal Low
Carbon Zinc
Finish Steel Extra
Thick Fender
Washer (5/8 ID x
2 1/2 OD x 1/4”)

11103756

Package
of 3*

Fastenal Low
Carbon Zinc
Finish Steel Thick
Fender Washer
(3/4 ID x 2 1/2 OD
x 1/8”)

11103749

Package
of 5*

Threadlocker

12345382
(U.S.)
10953489
(Canada)

As needed

* Most commonly, this repair requires 1 thick, and 5 thin
washers, however different combinations may be found to
be just as effective. Retain any extra washers for future
repairs.

Warranty Information

Parts Information
Contact Fastenal at Phone: (877) 507-7555 or Email:
[email protected]

For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information. Submit the cost of the
required washers as “Net Item Miscellaneous”.

Labor Operation

Description

Labor Time

1481418*

Realign Left Side of Cab to Pickup Box, Install Shim Washers

0.6 hr.

*This is a unique Labor Operation for Bulletin use only.

Version

2

Modified

Released - September 02, 2020
Revised October 27, 2020 – Removed Date Breakpoint

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION