October 2020
Dealer Service Instructions for:

Customer Satisfaction Notification W43
Tire Rub & Chrome Exhaust
Remedy Available
2020

(KL) Jeep Cherokee

NOTE: This campaign applies only to the above vehicles equipped with the North
Edition trim package (sales code ADV) or Upland North Edition (sales code AL3).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

 Copyright 2020, FCA US LLC, All Rights Reserved (DJT)

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 2

Subject
The wheel and tire package on about 95 of the above vehicles may cause a rubbing
noise and not clear the wheel liners properly. The chrome exhaust tips may be
missing.

Repair
Replace all wheels and tires, and the muffler. A tire placard overlay must be
applied. If damaged by the missing exhaust tips, the rear fascia will also be
replaced.

Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that wheel, tire, and muffler
replacement is required and the vehicle must be held overnight.

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 3

Parts Information
Part Number

Quantity

Description

68429531AA

1

Muffler Assembly

TFS0003352

1

Spare Tire

04726429AA

1

Spare Wheel

02073355

1

Spare Wheel Valve Stem

68538058AA

1

Tire Label Overlay

7BM80PTSAA

4

Wheel

TC1549422

4

Tire

1LB77LS1AC

4

Wheel Center Cap

68324960AB

4

TPM Sensor

68410468AB

1

Rear Fascia

06512211AA

2

Rivet
(MSQ of 12, 1 bag services 6 vehicles)

1UW94RXFAD

1

Right Rear Fender Flare Molding

1UW95RXFAD

1

Left Rear Fender Flare Molding

Due to the small number of involved vehicles expected to require repair, no parts
will be distributed initially. Parts should be ordered only after inspection
determines that repairs are required.
If tire(s) replacement is required, call Mopar Tire Works at 888-403-8473 or go
to DealerCONNECT / Parts Tab / Tire Order Entry and then follow the screen
prompts. Have the following information available:
 Dealer Code
 Vehicle Model and Model Year
 Tire Make, Model and Size

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 4

Parts Return
No parts return required for this campaign.
Parts removed under this Customer Satisfaction Notification should be rendered
unusable prior to proper disposal.

Special Tools
The following special tools are required to perform this repair:
 NPN

wiTECH MicroPod II

 NPN

Laptop Computer

 NPN

wiTECH Software

 2046300080

TPM/RKE Analyzer

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 5

Service Procedure
A. Replace Wheels and Tires
1. Disconnect the battery.
2. Raise and support the vehicle.

3. Remove and replace all four wheels and tires, install NEW TPM sensors and
balance the wheel/tire assemblies.
NOTE: When installing new TPM sensors, soapy water solution should be
used for proper installation to the wheel.
 Wipe the area clean around valve stem mounting hole in wheel. Make
sure surface of wheel is not damaged.
 Position the TPM valve stem into the wheel mounting hole with the
flats at a 90° angle to the wheel’s lip, then pull through to seat with a
standard valve stem installation tool.
NOTE: Do not install the rear wheels and tires to the vehicle until the rear
fascia is replaced (if required).
4. Install all four of the road wheel and tire assemblies on the vehicle and tighten
the lug bolts to 135 N·m (100 ft. lbs.).
5. Lower the vehicle.
6. Install the spare wheel and tire and tighten the double ended stud to 12 N·m (9
ft. lbs.).
7. Adjust air pressure to that listed on tire inflation pressure label overlay
68538058AA. See section D. Apply Tire Placard Label Overlays. Make sure
the valve stem cap is securely installed to keep moisture out of sensor.
8. Reconnect the battery.

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 6

Service Procedure [Continued]

9. Using
the
TPM-RKE
analyzer push the red ON/Off
button to ON the TPM-RKE
analyzer (Figure 1).

ON/OFF
BUTTON

Figure 1 – TPM-RKE Analyzer

10. Select
‘FCA
Vehicles”
displayed on the screen
(Figure 2).

“FCA
VEHICLES”
SCREEN

Figure 2 - Selection

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

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Service Procedure [Continued]
11. Select “Manual” displayed on the
screen (Figure 3).
MANUAL
OPERATION

Figure 3 – Manual Selection

12. Select “Jeep”.
13. Select “Cherokee”.
14. Select “2020 KL”.
15. Select the applicable TPMS style:
a) Metal Stem (Clamp On)
b) Rubber Stem (Snap On)
16. Select “4-Wheels”.

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 8

Service Procedure [Continued]
17. Approach
the
wheel selected on
the
TPM-RKE
tool and press the
“Green
Frequency”
button, until the
TPM sensor ID is
displayed on the
screen (Figure 4).

FREQUENCY
BUTTON

TPM
SENSOR

TPM SENSOR
ID SECTION

Figure 4 – TPM Screen

NOTE: Place the TPM-RKE tool near the tire portion
18. Repeat the procedure on the remaining wheels.
19. Record all the TPM sensors ID’s on paper for later use.
20. Add sales code to VIN procedure:
a. Connect to DealerCONNECT.
b. Select “Service” tab.
c. Scroll down to the “Warranty Administration” section.
d. Select “Vehicle Option Updates” under warranty.
e. Enter the VIN then select view.
f. Select the new sales code from the “Available Vehicle Options” list, then
add to the “Selected Vehicle Option”.
 Old sales code TCF is replaced with new sales code TWS.
 Old sales code WBR is replaced with new sales code WP5.
g. Highlight the selected sales code then click “save”.
h. Perform section B. Program Tire Sensor Identifications.

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 9

Service Procedure [Continued]
B. Program Tire Sensor Identifications
1. Connect the wiTECH micro pod II to the vehicle data link connector.
2. Place the ignition in the “RUN” position.
3. Open the wiTECH 2.0 website.
4. Enter your “User id” and “Password” and your “Dealer Code”, then select
“Sign In” at the bottom of the screen. Click “Accept”.
5. From the “Vehicle Selection” screen, select the vehicle to be updated.
6. From the “Action Items” screen, select the “Topology” tab.
7. From the topology section select “TPM”.
8. Select “Misc. Functions”.
9. Select “Program Tire Sensor Identifications”.
10. Follow screen prompts, until all 4 TPM sensors ID’s have been entered then
continue with section C. Restore Vehicle Configuration.

C. Restore Vehicle Configuration
1. Select “Guided Diagnostics”.
2. Select “Restore Vehicle Configuration”.
3. Clear fault codes.
4. Disconnect the wiTECH micro pod II from the vehicle data link connector.

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

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Service Procedure [Continued]
D. Apply Tire Placard Label Overlays
1. Open the driver’s door and locate the tire placard label on the driver’s side “B”
pillar below the door latch striker.
2. Clean the existing tire placard label with isopropyl alcohol or glass cleaner and
a soft cloth to remove any dirt, oil residue or grease.
3. Remove
the
overlay
labels
from its paper
backing
and
carefully install
them over the
appropriate
portions of the tire
placard
label
(Figure
5).
Firmly press and
smooth
the
overlay labels to
the surface of the
existing
tire
placard label to
ensure good adhesion.

Figure 5 – Decal Overlays

E. Replace Muffler
WARNING: The normal operating temperature of the exhaust system is very
high. Therefore, never attempt to service any part of the exhaust system until
it is cooled. Special care should be taken when working near the catalytic
converter. The temperature of the converter rises to a high level after a short
period of engine operation time.

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

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Service Procedure [Continued]
1. Loosen
the
exhaust muffler
band clamp nut
(Figure 6).

BAND CLAMP NUT

Figure 6 – Muffler Band Clamp

CAUTION: Do not use any tools to remove the rubber isolators–remove by
hand only. Soapy water or silicone based lubricant spray may be used to assist
removal/installation of isolators. DO NOT use a petroleum based lubricant on
the isolators, as damage to the rubber material can occur.

2. Remove
the
exhaust isolator
bolts securing the
exhaust muffler.
Driver
side
shown, passenger
side
similar
(Figure 7).

ISOLATOR BOLTS

Figure 7 – Isolator Bolts

Customer Satisfaction Notification W43 – North Edition Tire Rub
& Chrome Exhaust

Page 12

Service Procedure [Continued]
3. Remove the old exhaust muffler.
NOTE: Always work from the front to rear of exhaust system when aligning
and tightening exhaust system components.
4. Install the exhaust muffler to the exhaust resonator pipe.
5. Install the exhaust isolator bolts and tighten to 20 N·m (15 ft. lbs.) (Figure 7).
6. Align muffler and resonator assembly to maintain position and proper clearance
with underbody parts. All support isolators should have equal load on them.
7. Tighten the exhaust clamp nut to 16 N·m (12 ft. lbs.) (Figure 6).
8. Lower the vehicle.
9. Start the engine and inspect for exhaust leaks. Repair exhaust leaks as
necessary.
10. Check the exhaust system for contact with the body panels. Make the necessary