NHTSA ID Number: 10182969
Manufacturer Communication Number: T-SB-0066-20 Rev
TSB/Document Date: 2020-11-23
Summary
TSB: Some 2020 model year vehicles equipped with Audio Plus (version 1021) or Premium Audio (version 1021) or earlier may exhibit one or more of the following conditions: ?Barge in function defaulted to OFF. ?Limited phone book grammar. ?Difficult Hand Free operation. ?Abnormal Electronic Owner?s Manual operation ?Music does not automatically resume when using Android Auto?. ?Cover art is not displayed. ?Vehicle position is not sent to Destination Assist server. ?System inoperative after using the return button when using voice recognition. Some 2020 model year vehicles equipped with Audio Plus (version 1035) or Premium Audio (version 1035) or earlier may exhibit one or both of the following conditions: ?Abnormal screen play while using Apple CarPlay® (primarily during phone calls). ?Poor sound quality during phone calls while using Apple CarPlay®. Some 2020 model year vehicles equipped with Audio Plus (version 1047) or Premium Audio (version 1047) or earlier may exhibit one or more of the following conditions: ?USB audio does not resume after ignition cycle. ?Intermittent rebooting. ?Bluetooth disconnecting during a phone call when using Apple CarPlay®. ?Intermittent screen freezing. ?Navigation intermittently will not boot up. ?Home Screen Audio widget is blank after a Destination Assist call. ?Song, artist, or album data missing. ?Abnormal clock operation. ?Apple CarPlay® intermittently inoperative. ?Radio takes a long time to boot up. Some 2020 model year vehicles equipped with Audio Plus (version 1060) or Premium Audio (version 1060) or earlier may exhibit the following concern: ?Distorted screen when using Apple CarPlay® while making a hands-free phone call. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to update the software.
T-SB-0066-20
Rev1
June 26, 2020
Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2020
4Runner, Camry, Camry HV,
Highlander, Highlander HV,
Sequoia, Tundra
2021
Venza HV
ADDITIONAL INFORMATION
REVISION NOTICE
October 06, 2020 Rev1:
Applicability has been updated to include 2021 model year Venza Hybrid
vehicles.
The entire bulletin has been updated.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0161-19.
The entire bulletin has been updated.
Service Bulletin No. T-SB-0161-19 is obsolete and any printed versions should be discarded.
Introduction
Some 2020 model year vehicles equipped with Audio Plus (version 1021) or Premium Audio
(version 1021) or earlier may exhibit one or more of the following conditions:
Barge in function defaulted to OFF.
Limited phone book grammar.
Difficult Hand Free operation.
Abnormal Electronic Owner’s Manual operation
Music does not automatically resume when using Android Auto™.
Cover art is not displayed.
Vehicle position is not sent to Destination Assist server.
System inoperative after using the return button when using voice recognition.
© 2020 Toyota Motor Sales, USA
Page 1 of 9
T-SB-0066-20
Rev1
June 26, 2020
Page 2 of 9
Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2020 model year vehicles equipped with Audio Plus (version 1035) or Premium Audio
(version 1035) or earlier may exhibit one or both of the following conditions:
Abnormal screen play while using Apple CarPlay® (primarily during phone calls).
Poor sound quality during phone calls while using Apple CarPlay®.
Some 2020 model year vehicles equipped with Audio Plus (version 1047) or Premium Audio
(version 1047) or earlier may exhibit one or more of the following conditions:
USB audio does not resume after ignition cycle.
Intermittent rebooting.
Bluetooth disconnecting during a phone call when using Apple CarPlay®.
Intermittent screen freezing.
Navigation intermittently will not boot up.
Home Screen Audio widget is blank after a Destination Assist call.
Song, artist, or album data missing.
Abnormal clock operation.
Apple CarPlay® intermittently inoperative.
Radio takes a long time to boot up.
Some 2020 model year vehicles equipped with Audio Plus (version 1060) or Premium Audio
(version 1060) or earlier may exhibit the following concern:
Distorted screen when using Apple CarPlay® while making a hands-free phone call.
Some 2020 – 2021 model year vehicles equipped with Audio Plus (version 1065) or
Premium Audio (version 1065) or earlier may exhibit one or more of the following concerns:
Bluetooth Audio not displayed on the MID.
Unable to connect iPhone device via USB.
iOS device inoperative until IG OFF/ON.
A software update is now available to address these conditions. Follow the Software Update
Procedure in this bulletin to update the software.
© 2020 Toyota Motor Sales, USA
T-SB-0066-20
Rev1
June 26, 2020
Page 3 of 9
Audio Head Unit Software Update (Panasonic)
Warranty Information
OP CODE
EL1920
DESCRIPTION
Software Update
TIME
MODEL
OFP
4Runner
86140-35320
86140-35330
86140-35370
86140-35360
86140-35380
86140-35430
86840-35010
Camry, Camry HV
86140-06C30
86140-06C40
86140-06C70
86140-06C90
86140-06D00
86140-06790
86140-06C20
86840-0E080
0.3
Highlander,
Highlander HV
86120-0E420
86840-0E071
Sequoia
86140-0C170
86140-0C270
86140-0C300
86840-0E080
Tundra
86140-0C390
86140-0C420
86840-0E080
Venza HV
86800-48110
86120-4D190
T1
T2
87
74
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2020 Toyota Motor Sales, USA
T-SB-0066-20
Rev1
June 26, 2020
Page 4 of 9
Audio Head Unit Software Update (Panasonic)
Software Update Information
MODEL
HEAD UNIT
SOFTWARE UPDATE FILE
Audio Plus
17TDT1NA-DA30_0036.kwi
DCU
4Runner
17TDT2NA-DA30_0036.kwi
Premium Audio
MEU
Audio Plus
17TMT2NA-DA50_0011.kwi
17TDT1NA-DA30_0036.kwi
DCU
Camry, Camry HV
17TDT2NA-DA30_0036.kwi
Premium Audio
Highlander,
Highlander HV
12.3-in. Touch Screen
Premium Audio
MEU
17TMT2NA-DA50_0011.kwi
DCU
17TDTENA-DA30_0036.kwi
MEU
17TMTENA-DA50_0011.kwi
Audio Plus
17TDT1NA-DA30_0036.kwi
DCU
Sequoia
17TDT2NA-DA30_0036.kwi
MEU
17TMT2NA-DA50_0011.kwi
DCU
17TDT2NA-DA30_0036.kwi
MEU
17TMT2NA-DA50_0011.kwi
DCU
17TDTENA-DA50_0036.kwi
Premium Audio
Tundra
Venza HV
12.3-in. Touch Screen
Premium Audio
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
© 2020 Toyota Motor Sales, USA
T-SB-0066-20
Rev1
June 26, 2020
Audio Head Unit Software Update (Panasonic)
Software Update Procedure
1. Turn ON the ignition.
2. Press the Menu button on the radio
faceplate, then select Setup.
Figure 1.
3. Select General on the Setup screen.
Figure 2.
4. Scroll down and select Software Update.
Figure 3.
© 2020 Toyota Motor Sales, USA
Page 5 of 9
T-SB-0066-20
Rev1
June 26, 2020
Page 6 of 9
Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
Figure 4.
5. Verify that the software version is the same
or earlier as indicated in the Introduction.
6. If the software needs to be updated, download the software from the Software Update
Information section onto an empty USB flash drive.
NOTE
If the vehicle is turned OFF, repeat steps 1 – 4 to re-enter the Software Update screen.
Figure 5.
7. Insert the prepared USB flash drive into the
vehicle’s USB data port.
8. Verify that the NEW software is up to date on the Software Update screen.
Table 1. Software Version Information
AUDIO PLUS
PREMIUM AUDIO
TYPE
CURRENT VERSION
NEW VERSION
CURRENT VERSION
NEW VERSION
Audio
1021
1007
1035
1047
1060
1065
1101
1021
1007
1035
1047
1060
1065
1101
–
–
1006
1030*
1030
1060
*Certain models may have 1030 as the current version and will need to be updated to 1060.
© 2020 Toyota Motor Sales, USA
T-SB-0066-20
Rev1
June 26, 2020
Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
9. Press the Update Software button in the
lower right-hand corner.
Figure 6.
10. Select OK on the
Software Update Detail screen.
Figure 7.
11. Select Agree on the
Terms of Service screen.
Figure 8.
© 2020 Toyota Motor Sales, USA
Page 7 of 9
T-SB-0066-20
Rev1
June 26, 2020
Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
12. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 9.
13. Once the head unit begins installation, the
update will take about 10 minutes.
Figure 10.
NOTE
Do NOT turn OFF the engine or ACC
BEFORE the software is ready
for updating.
Do NOT remove the USB flash drive out of
the vehicle USB port before the software is
ready for updating.
14. When “The software is ready for updating”
screen appears, turn the engine OFF.
Figure 11.
© 2020 Toyota Motor Sales, USA
Page 8 of 9
T-SB-0066-20
Rev1
June 26, 2020
Page 9 of 9
Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
15. Turn the ignition ON to complete the software update.
16. Once the software update is complete, remove the USB flash drive.
17. Perform steps 1 – 4 to verify that the
software version matches the current
Software Version Information table below.
Figure 12.
Table 2. Software Version Information
AUDIO PLUS
PREMIUM AUDIO
TYPE
CURRENT VERSION
Audio
1101
–
NEW VERSION
–
© 2020 Toyota Motor Sales, USA
CURRENT VERSION
1101
1060/1030
NEW VERSION
–
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TSB/Document ID: T-SB-0066-20 Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2020-10-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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