◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
October 5, 2020

TOPIC
A watermark has been added to the Dealer Letter to indicate that Limited Service
Campaign expired on October 5, 2020.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.

© 2020 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: September 11, 2017
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject:

Limited Service Campaign H0L
Certain 2018 Model Year C-HR
Electronic Parking Brake Switch Cover

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To:

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Program Details
Momentary activation of the electronic parking brake (EPB) can occur in limited circumstances if the driver moves the
shift lever from the drive position into the manual downshift position when a rigid object of a specific size is placed in
the EPB switch finger well. Momentary activation while driving will result in the vehicle slowing slightly, warning lights
appearing on the instrument panel, a “PKB Applied” display message, and audible buzzing.
Any authorized Toyota dealer will install a cover to reduce the size of the EPB switch opening.

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Covered Vehicles
There are approximately 20,600 vehicles covered by this Limited Service Campaign. Approximately 1,400 vehicles
involved in this Limited Service Campaign were distributed to Puerto Rico.
Model Year

Production Period

C-HR

2018

Early February 2017 – Late July 2017

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Model Name

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Owner Letter Mailing Date
Toyota will begin to notify owners in late September 2017. A sample of the owner notification letter has been included
for your reference.

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Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner
letter to the customer who purchased the vehicle.

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Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not
yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers
should perform the repair as outlined in the Technical Instructions found on TIS.
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers conduct this Limited Service Campaign on any new or
used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer
delivery.

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Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV
until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed
on that vehicle.

© 2017 Toyota Motor North America

L i m i t e d S e r v i c e C a m p a i g n H 0 L - D - P a g e |2

Technician Training Requirements
Quality of covered vehicle service is extremely important to Toyota. All dealership Maintenance technicians performing
this service are required to successfully complete the most current version of the E-Learning course “Safety Recall
and Service Campaign Essentials”. To ensure that all vehicles have the service performed correctly; technicians
performing this service are required to currently hold at least one of the following certification levels:
Maintenance Technician
Certified Technician (Any specialty)
Expert Technician (Any specialty)
Master Technician
Master Diagnostic Technician

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

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


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Always check which technicians can perform the service campaign by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this
service. Carefully review your resources, the technician skill level, and ability before assigning technicians to this
service. It is important to consider technician days off and vacation schedules to ensure there are properly trained
technicians available to perform this service at all times.

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Service Procedures
Refer to TIS for Technical Instructions on performing this service campaign. Conduct all non-completed Safety Recalls
and Service Campaigns on the vehicle during the time of appointment.
This Limited Service Campaign will be available until 09/30/2020, and is only available at an authorized Toyota dealer.

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Service Quality Confirmation
Quality of covered vehicle service is extremely important to Toyota. To help ensure that all vehicles have the service
performed correctly, please designate at least one associate (someone other than the individual who performed the
service) to verify the service quality of every vehicle prior to customer delivery.

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Parts Ordering Process - Non SET and GST Parts Ordering Process
Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or
Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check
the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.

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Part Number

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All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer
to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program
and for additional details.
Quantity

Console Upper Cover

1

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04007-37110

Description

© 2017 Toyota Motor North America

L i m i t e d S e r v i c e C a m p a i g n H 0 L - D - P a g e |3

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5,

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Warranty Reimbursement Procedure

Flat Rate Hours
0.3

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
This Limited Service Campaign expires on 09/30/2020.

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


Description
Install parking brake switch cover

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Opcode
GGG62A

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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. If it has been identified that a
claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty
Procedure Bulletin PRO17-03 to correct the claim.

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Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media.

© 2017 Toyota Motor North America

L i m i t e d S e r v i c e C a m p a i g n H 0 L - D - P a g e |4

Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Limited Service Campaign. Please welcome them to your dealership and answer any questions that they may have.
A Q&A is provided to assure a consistent message is communicated.

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Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Campaign Designation Decoder

0

A

Year Campaign is Launched

Repair Phase

Current Campaign Letter
for this year

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(May use other characters in
unique cases)

1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...

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0 = Remedy
1 = Interim (Remedy not yet
available)
will change to
when the Remedy is available

B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
Etc...

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H

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Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.

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Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Limited Service Campaign.

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Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2017 Toyota Motor North America

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Limited Service Campaign H0L –
Certain 2018 Model Year C-HR
Electronic Parking Brake Switch Cover
Frequently Asked Questions
Original Publication Date: September 11, 2017

Why is Toyota conducting this Limited Service Campaign?
Momentary activation of the electronic parking brake (EPB) can occur in limited circumstances if the driver
moves the shift lever from the drive position into the manual downshift position when a rigid object of a specific
size is placed in the EPB switch finger well. Momentary activation while driving will result in the vehicle slowing
slightly, warning lights appearing on the instrument panel, a “PKB Applied” display message, and audible
buzzing.

Q2:
A2:

What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in late September 2017, advising owners to
make an appointment with their authorized Toyota dealer to have a cover installed to reduce the size of the
EPB switch opening at NO CHARGE.
What is the purpose of the electronic parking brake switch cover?
The electronic parking brake switch cover is designed to prevent an object from engaging the
electronic parking brake switch when the shift selector is moved into the manual downshift position.

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Q1a:
A1a:

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Q1:
A1:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered an NO CHARGE until September 30, 2020.

Q4:
A4:

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 20,600 vehicles covered by this Limited Service Campaign.

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Q3:
A3:

Model Name

Q5:
A5:

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign
in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign.

How long will the service take?
The service takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title
information is correct.

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Q6:
A6:

Early February 2017 – Late July 2017

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A4a:

2018

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Q4a:

Production Period

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C-HR

Model Year

H

Q7:
A7:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Tim

FAQ Page 1 of 1
© 2017 Toyota Motor North America

Certain 2018 Model Year C-HR
Electronic Parking Brake Switch Cover
Limited Service Campaign
[VIN]
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to
provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your
vehicle.

What is the reason for this Program?

E

You received this notice because our records, which are based primarily on state registration and title data, indicate
that you are the current owner.

PL

Toyota would like to install a console cover on the electronic parking brake (EPB) switch to reduce the chance that it
could be momentarily activated by certain size objects. Any authorized Toyota dealer will install this cover at NO
CHARGE to you.
Momentary activation of the EPB could occur in limited circumstances if the driver moves the shift lever from the
drive position into the manual downshift position when a rigid object of a specific size is placed in the EPB switch
finger well. Momentary activation while driving will result in the vehicle slowing slightly, warning lights appearing on
the instrument panel, a “PKB Applied” display message, and audible buzzing.

What should you do?

M

Please contact your authorized Toyota dealer to make an appointment to have the finger well cover installed.
This will take approximately 45 minutes. However, depending on the dealer’s work schedule, it may be
necessary to make your vehicle available for a longer period of time.
This Program will be offered until 09/30/2020, and will only be available at an authorized Toyota dealer.
What if you have other questions?

Your local Toyota dealer will be more than happy to answer any of your questions.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

SA

•
•

If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this may cause you.
Thank you for driving a Toyota.
Sincerely,

TOYOTA MOTOR SALES, U.S.A., INC.