Attention
This is an important Safety Recall which was initiated
by Southeast Toyota Distributors, LLC.
If you are in Florida, Georgia, Alabama, South
Carolina, or North Carolina, please refer to SET
Dealer Daily to obtain instructions on how to complete
this repair and submit a warranty claim.
Toyota Dealerships outside of Florida, Georgia,
Alabama, South Carolina or North Carolina
SET will reimburse you for the repairs outlined in the
following procedure. For repair authorization and
parts ordering, please contact Southeast Toyota
Distributors, LLC toll free at 1-888-851-2722 and
select the option six (6) for campaign support.
Thank you for your continued support.
Southeast Toyota Distributors, LLC

TOYOTA
Southeast Toyota Distributors, LLC
Technical Center
9983 Pritchard Rd.
Jacksonville, FL 32219
(904) 378-4839
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject:

Limited Special Service Campaign- SET16E – Remedy Available
Certain 2015 and 2016 Model Year Highlander Vehicles with SET installed On-Board Vacuum and/or
2n1 DRL Fog lights

Covered Vehicles
2015 and 2016 model year Highlander Vehicles with Southeast Toyota (SET) installed On-Board Vacuum and/or 2n1 DRL Fog lights
covered by this Limited Special Service Campaign.
Model Name

Model Year

Accessory Install Date

Highlander

2015-16

February 2015 – October 2016

SET Accessory
SV1000 onboard vacuum
and/or LD4000-LD4010 2n1
LED DRL/Fog light

Condition
SET offers onboard vacuum and 2n1 LED fog & DRL lights accessories as port or dealer installed options. The hood release cable
grommet may have been damaged during the installation of onboard vacuum or 2n1 LED fog & DRL lights on certain 2015-16
Highlander vehicles. Should the hood release cable grommet be damaged water intrusion may occur during heavy rains.

Remedy
At no cost to the customer, Vehicles with above mentioned SET accessories should be inspected for water intrusion and/or hood
release cable grommet damage. If water intrusion or hood release cable grommet damage is discovered, the hood release cable with
grommet will need to be replaced and accessory harnesses are to be rerouted using revised procedures. Reference SET-TSB-16-006
on TIS for inspection and repair procedures.
This Limited Service Campaign will be available until December 31, 2019, and is only available at an authorized Toyota dealer.
This following information is being provided to keep you informed of your degree of involvement.
Owner Letter Mailing Date
SET has completed remedy preparations and will begin to notify owners January 2017. A sample of the owner notification letter has
been included for your reference.
SET makes significant effort to obtain current customer name and address information when mailing owner letters. In the event your
dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to
forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a
notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealer should perform the repair as outlined in
SET-TSB-16-006 found on TIS.

New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers conduct this Special Service Campaign remedy on any new or used
vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to customer delivery. Also, as a reminder,
Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any vehicle with an outstanding Special Service Campaign or
Safety Recall. Thus, no affected units should be designated, sold, or delivered as a TCUV until the Special Service Campaign has been
completed on that vehicle.

1/5/2017

Southeast Toyota Distributors, LLC

Limited Special Service Campaign SET16E Page |2
Technician Training Requirements
The repair quality of covered vehicles is extremely important to SET. All dealership associates involved in the Recall process are
required to successfully complete E-Learning course SC13A and SC15A. To ensure that all vehicles have the repair performed
correctly; technicians performing this Safety Recall repair are required to currently hold at least one of the following certification levels:
•
•
•
•

Toyota Certified (any classification)
Toyota Expert (any classification)
Master
Master Diagnostic Technician

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this Safety Recall repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to
consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Remedy Procedures
Please refer to SET-TSB-16-006 on TIS for inspection and repair instructions.
Please verify eligibility by confirming through TIS and inspecting the vehicle prior to performing repairs.
Certain 2016 Model Year Highlander Vehicles with 2n1 fog/DRL light and/or on-board vacuum.

Repair Quality Confirmation
The repair quality is extremely important to Southeast Toyota. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of
every vehicle prior to customer delivery.
Parts Ordering

1/5/2017

Part Number

Part Name

Qty

53630-0E050

Cable Assembly, Hood Lock Control (as needed)

1

Southeast Toyota Distributors, LLC

Limited Special Service Campaign SET16E Page |3
Warranty Reimbursement Information
Model(s)

Op. Code

Description

Flat Rate Hour

LD4000 or LD4010

INSGRO

Inspect Grommet (only)

1.2

LD4000 or LD4010

RRHRC1

Inspect and R&R Hood Release Cable with 2n1 harness

1.4

SV1000

RRHRC2

R&R Hood Release Cable with Vacuum harness

2.4

LD4010 and SV1000

RRHRC3

R&R Hood Release Cable with 2n1 and Vacuum harness

2.6

•

Failed Part

00016-SPECL

Replacement

53630-0E050

T1 / T2

99 / 99

Sublet

N/A

Condition

CSP SET-16E Inspect or replace hood release cable

Cause

CSP SET-16E

Remedy

CSP SET-16E Inspect or replace hood release cable

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

If you are a dealer outside of the SET region, please contact the SET accessory department at (888) 851-2722 for claim
payment instructions.

1/5/2017

Southeast Toyota Distributors, LLC

Limited Special Service Campaign SET16E Page |4

Campaign Designation Decoder

Examples:
st
SET14A = Launched in 2014, Remedy Phase, 1 Campaign Launched in 2014
nd
SET14B = Launched in 2014, Remedy Phase, 2 Campaign Launched in 2014
st
SET15A = Launched in 2015, Remedy Phase, 1 Campaign Launched in 2015

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.

Thank you for your cooperation
Southeast Toyota Distributors, LLC.

1/5/2017

Southeast Toyota Distributors, LLC

Limited Special Service Campaign SET16E Page |5

Frequently Asked Questions (FAQ)
2015 and 2016 Toyota Highlander Vehicles
Water intrusion due to SET Accessory installation
Limited Special Service Campaign- SET16E- Remedy Notice
Q1:
A1:

What is the condition?
SET offers onboard vacuum and 2n1 LED fog & DRL lights accessories as port or dealer installed options. The hood release
cable grommet may have been damaged during the installation of onboard vacuum or 2n1 LED fog & DRL lights on certain
2015-16 Highlander vehicles. Should the hood release cable grommet be damaged water intrusion may occur during heavy
rains.

Q2:
A2:

What is Southeast Toyota going to do?
Vehicles should be inspected for water intrusion and/or hood release cable grommet damage. If water intrusion or hood
release cable grommet damage is discovered, the hood release cable with grommet will need to be replaced and accessory
harnesses are to be rerouted using revised procedures.

Q3:
A3:

Which and how many vehicles are covered by this Limited Special Service Campaign?
There are approximately 2554, 2015 and 2016 model year Highlander Vehicles with Southeast Toyota (SET) installed OnBoard Vacuum and/or 2n1 DRL Fog lights covered by this Limited Special Service Campaign.
Model Name

Model Year

Accessory Install Date

Highlander

2015-16

February 2015 – October 2016

SET Accessory
SV1000 onboard vacuum
and/or LD4000-LD4010 2n1
LED DRL/Fog light

Q4:
A4:

How long will the repair take?
Repair time may vary depending on vehicle equipment and the inspection results. Average repair time is 2 hours.

Q5:
A5:

How does Southeast Toyota obtain my mailing information?
Southeast Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

Q6:
A6:

What if I have additional questions or concerns?
A FAQ is attached to help respond to any customer concerns. If the customer has any further questions, they are requested to
contact the Southeast Toyota (SET) Customer Relations Center at 1-866-301-6859, press1 for Southeast Toyota and SET will
return the call within 24 hours between 8:30 am and 5 pm eastern standard time.

1/5/2017

Southeast Toyota Distributors, LLC

LIMITED SPECIAL SERVICE CAMPAGIN SET16E
Date _________________
Name
Address
City, State, Zip

This notice applies to your vehicle, VIN

Dear Toyota Owner:
Southeast Toyota Distributors, LLC (SET) is committed to providing vehicles and accessories of exceptional quality and
value. SET is announcing a Limited Special Service Campaign to continue supporting our products and customers, which
involves your vehicle.
This notice is being sent to you as our records, based on state registration, indicate that you are the current owner.
What is the condition?
SET offers onboard vacuum and 2 in 1 LED fog & DRL light accessories as port or dealer installed options. The hood
release cable grommet may have been damaged during the installation of these accessories on certain 2015-2016 Toyota
Highlander vehicles. Should the hood release cable grommet be damaged, water intrusion could occur during heavy rain.
What will Southeast Toyota Distributors, LLC do?
All known owners are being notified by first class mail to return their vehicles to a Toyota dealer. The Toyota dealer will,
at no cost to you, inspect for water intrusion and/or hood release cable grommet damage. If a condition exists, the hood
release cable with grommet will need to be replaced and the accessory harness(es) are to be rerouted using revised
procedures.
This Limited Service Campaign will be available until December 31, 2019, and is only available at an authorized Toyota
dealer.
What should you do?
Contact your local Toyota dealer to schedule an appointment to have this important remedy performed on your
vehicle as soon as possible.
Repair time may vary depending on vehicle equipment and inspection results. Approximate time is 2 hours.
However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a
longer period of time.
If you require further assistance, you may contact the Accessory Warranty Department at 1-888-851-2722, press
5, then 4, Monday through Friday, 8:30am to 5:00pm, Eastern Standard Time.

Your local Toyota dealer can answer any of your questions. If you need further assistance, you may contact
Southeast Toyota Distributor’s Customer Assistance Center at 1-800-301-6859, press 1 for Southeast Toyota
Monday through Friday, 8:30 am to 5:00 pm, Eastern Standard Time.



If you no longer own the vehicle, please call Southeast Toyota Distributors, LLC at 1-800-301-6859, press 1 for
Southeast Toyota.
If you are a vehicle Lessor, forward a copy of this notice to the Lessee within ten days.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Southeast Toyota Distributors, LLC.