NHTSA ID Number: 10182911
Manufacturer Communication Number: B512420
TSB/Document Date: 2020-11-23
Summary
SERVICE ACTION - RENEW INTERIOR MIRROR HOLDER: The bonding of the interior mirror holder was not performed correctly. Incorrect bonding during production.
11/2/2020
51 24 20_SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
SIB 51 24 20
SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
2020-10-27
This Service Information Bulletin (Revision 1) replaces SI B51 24 20 dated September 2020.
What’s New (Specific text highlighted):
Procedure
Parts
Warranty
MODEL
E-Series
I01
Model Description
i3
Production Date
July 8, 2020-August 6, 2020
SITUATION
The bonding of the interior mirror holder was not performed correctly.
CAUSE
Incorrect bonding during production.
CORRECTION
Inspect and replace the mirror holder if necessary.
Note: Parts are not yet available for vehicles which fail the inspection.
PROCEDURE
Note: The repair procedure listed below is available for guided step by step instructions using the TSARA
Vision Ubimax glasses. Scanning the QR code below with the glasses will load the available repair
instructions into the glasses for use at the vehicle. For general reference on the TSARA Vision glasses,
refer to B04 03 19.
Once the device (glasses) is powered on, you will see Scan Task. Say “scan task”, then
scan the QR Code below:
Copyright ©2020 BMW
of North America, Inc.
1/10
11/2/2020
51 24 20_SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
TSARA Vision Ubimax glasses for repair instructions are in addition to, and secondary to the repair
instructions contained in this bulletin.
TSARA Vision repair instructions are currently being piloted. Feedback on the guided repair instructions via
TSARA glasses can be sent through the technical inquiries feedback option at the top of this bulletin.
1. For those not wishing to utilize smart glasses for repair instructions, see below:
Remove the interior mirror following repair instructions REP 51 16 063 “Removing and
installing/replacing interior rearview mirror”.
Check whether the mirror base is marked with a white dot as shown below:
Copyright ©2020 BMW of North America, Inc.
2/10
11/2/2020
51 24 20_SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
2. Is the white dot present?
Copyright ©2020 BMW of North America, Inc.
3/10
11/2/2020
51 24 20_SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
Yes: No further correction required. The mirror holder was correctly installed. Reassemble vehicle.
No: Continue to step 3.
3. Cover the dashboard with an appropriate material to prevent damage to the dashboard during repair.
4. Using a hot air blower, heat the mirror mount to a maximum of 176 F. Do not exceed the temperature.
Utilize a second person with an infrared thermometer if needed.
5. When an appropriate temperature is reached to melt the adhesive, twist the mirror mount from the
windshield using pliers.
Copyright ©2020 BMW of North America, Inc.
4/10
11/2/2020
51 24 20_SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
6. Remove the remaining adhesive residue on the windscreen with a folding scraper (81 62 0 410 436
folding scraper set).
7. Clean the remaining adhesive residue using a mixture of pumice powder (included in the repair kit) and
R2 Alcohol based Cleaner PN 83 19 0 417 324 or isopropanol. Apply the mixture to a clean towel and rub
onto the windshield to clean adhesive residue. Remove leftover pumice cleaner completely using a clean
towel.
Note: Do NOT use glass cleaner.
8. Determine the holder position using the correct template (rain-light-solar-condensation sensor or KAFAS
camera-based driver assistance system).
Copyright ©2020 BMW of North America, Inc.
5/10
11/2/2020
51 24 20_SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
Copyright ©2020 BMW of North America, Inc.
6/10
11/2/2020
51 24 20_SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
9. Clean the adhesive area to be bonded using a clean cloth with BMW R1 solvent cleaner/primer PN 83 19
2 211 217. Let the solvent cleaner dry off for 2 minutes.
10. Cut 10 mm from the tip of the nozzle included in the windshield repair kit (the nozzle without the cut Vnotch). This allows for a 5 mm thick bead of adhesive.
11. Apply a 5 mm thick bead of adhesive around the perimeter of the mirror mount as shown below:
Copyright ©2020 BMW of North America, Inc.
7/10
11/2/2020
51 24 20_SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
12. Using the correct locating template, install the mirror mount onto the windshield. A piece of appropriate
tape can be used to hold the mount in position while drying.
13. The mirror mount must be allowed to dry for 24 hours without disturbing.
14. After 24 hours, the vehicle can be reassembled.
PARTS INFORMATION
Parts are only required for vehicles that fail the visual inspection.
Only use and invoice the part numbers below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the
following part numbers may result with the wrong part numbers being invoiced and installed, this
could delay the payment of the claim.
Copyright ©2020 BMW of North America, Inc.
8/10
11/2/2020
51 24 20_SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
Part Number
51 31 5 A34 879
83 19 2 289 180
83 19 2 211 217
83 19 0 417 324
Description
Repair kit (Templates, Pumice powder, Mirror
mount)
Repair kit for windscreen, cold, 1 hour
R1 Cleaner/Primer
R2 Brake Assembly Aid
Quantity
1
1*
Sublet as needed
Sublet as needed
*If more the one vehicle is repaired during the same workshop visit, claim PN 83 19 2 289 180 only one time
with only one of the claim submissions. The tube contains enough sealant to repair two or more vehicles.
WARRANTY INFORMATION
Reimbursement for this Service Action will be via normal claim entry utilizing the applicable work package
information below, and when required, the part numbers listed above.
Defect Code:
0051080500
I01 Replace interior mirror holder
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg
#1
Labor Operation Description (Plus work)
Removing and installing the interior mirror
00 69 895
and checking (OK, no repair is
necessary)
Labor Allowance
3 FRU
Or:
The vehicle arrives at your center and this Service Action shows open (No other main work will be
performed or claimed during this workshop visit)
Work Pkg
#2
Labor Operation Description (Main work)
Removing and installing the interior mirror
00 69 342
and checking (OK, no repair is
necessary)
Labor Allowance
5 FRU
Or, if a repair is required:
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg
Labor Operation Description (Plus work)
#3
00 69 896
Removing and installing the interior mirror
and renewing the mirror base
Labor Allowance
7 FRU
Or:
The vehicle arrives at your center and this Service Action shows open (No other main work will be
performed or claimed during this workshop visit)
Work Pkg
#4
Labor Operation Description (Main work)
Removing and installing the interior mirror
00 69 343
and renewing the mirror base
Labor Allowance
8 FRU
Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes.
Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Copyright ©2020 BMW of North America, Inc.
9/10
11/2/2020
51 24 20_SERVICE ACTION: RENEW INTERIOR MIRROR HOLDER
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim
comments (For example: B51 24 20 WP 1), unless otherwise required by State law.
And, as needed:
Sublet – Bulk Materials (RO and Claim Comments Required)
Sublet Code
4
Up to
$10.00
Reimbursement for the repair-related bulk materials (Do not use the
BMW part numbers for claim submission)
Sublet reimbursement calculation for claiming the applicable repair-related bulk materials (BMW part
numbers) is at the dealer net price amount for the quantities used plus your center’s handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries
Submit feedback at the top of this bulletin
Submit an IDS ticket to the Warranty Department or use
the chat available in the Warranty Documentation Portal
Submit an IDS ticket to the Parts Department
Copyright ©2020 BMW of North America, Inc.
10/10
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: B512420
Replacement Service Bulletin Number:
MFR Communication Date: 2020-10-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: VISIBILITY
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS
, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
- 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
Last update on 2026-06-30 / Affiliate links / Images from Amazon Product Advertising API
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.