11/2/2020

32 05 20_INCREASED STEERING EFFORT WITH CHECK CONTROL MESSAGE (CCM)

SIB 32 05 20
2020-10-20
INCREASED STEERING EFFORT WITH CHECK CONTROL MESSAGE
(CCM)

MODEL
G01 (X3 Sports
Activity Vehicle)

G02 (X4 Sports
Activity Coupe)

SITUATION
During multiple vehicle steering maneuvering or extended time at steering end stops (i.e. “full lock”), the
check control message (CCM) “Increased steering effort, drive moderately” (CCM ID 997) may appear.
The following fault code is stored in the EPS control unit:

4823F9 - Internal control unit - Excess temperature reduction steering assistance

CAUSE
Software error of the Electric Power Steering (EPS) control unit with current vehicle I-Level higher than or
equal to S15A-19-07-5xx and lower than S15A-20-07-530.

CORRECTION
Program and encode the vehicle using ISTA 4.24.2x to I-Level S15A-20-07-530 or a more recent version.

PROCEDURE
Determine the vehicle’s current I-level by either using AIR or the ISPA NEXT application.
If the I-level is higher than or equal to S15A-19-07-5xx and lower than S15A-20-07-530 :

Program the vehicle using ISTA 4.24.2x or higher (released July 2020)

Model
G01 (X3 Sports Activity Vehicle)
G02 (X4 Sports Activity Coupe)

Target Integration level
S15A-20-07-530 or higher

Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10) when performing
programming.
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.
If the I level is lower than or equal to S15A-19-07-5xx or higher than S15A -20-07-530: Do not program the
vehicle. Perform further diagnosis with ISTA.

PARTS INFORMATION
Do not replace any parts for this issue.

WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.

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32 05 20_INCREASED STEERING EFFORT WITH CHECK CONTROL MESSAGE (CCM)

Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher.
Please be sure to also perform any additional work (before and/or after) the selected campaign or
other campaign repairs require and/or close the remaining open programming and encoding
Technical Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or
the BMW Certified Pre-Owned Program as provided below.
Defect Code:
:
Labor
Operation
00 00 006

3213021400

Steering gear occasional malfunction

Description

Labor Allowance

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)

Refer to AIR

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)

Refer to AIR

Connect an approved battery charger/power supply (in
AIR as Recharge vehicle electrical system battery)

Refer to AIR

Programming/encoding control unit(s)

Refer to AIR

Or:
00 00 556
And:
61 21 528
And:
61 00 730

And, additionally for the:
e-Vehicles
Labor
Operation

Description

Labor Allowance

61 25 910

Recharging high-voltage battery unit (to high voltage
charging socket)

Refer to AIR

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software I-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module related IRAP recovery procedure (when applicable as
required)/repair work under the defect code listed in this bulletin with the applicable AIR labor
operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section

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32 05 20_INCREASED STEERING EFFORT WITH CHECK CONTROL MESSAGE (CCM)

For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the
corresponding control module-related repair work using the applicable defect code and labor
operations in AIR (including diagnosis with separate punch times).
Other Repairs
If updating the vehicle’s software as outline is bulletin does not apply and other eligible/covered work is
performed as a result of performing the ISTA diagnostics and related test plans, claim this work with the
applicable defect code and the labor operations that are listed in AIR (including diagnosis).
As applicable to your center, please refer to SI B01 01 20 or B01 07 20 for your diagnosis work time
claiming and explanation procedures.

QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries

Submit feedback at the top of this bulletin
Submit an IDS ticket to the Warranty Department or use
the chat available in the Warranty Documentation Portal
Submit an IDS ticket to the Parts Department

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