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IMPORTANT - All
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SERVICE MANAGER

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SERVICE BULLETIN
APPLICABILITY: 2010-12MY Legacy and Outback Models

NUMBER: 07-110-16
DATE: 08/12/16
SUBJECT: Low-Beam Halogen Headlamp Bulb Replacements

INTRODUCTION:
Subaru of America, Inc. (SOA) is extending the original warranty on the low-beam ONLY halogen
headlamp bulbs to 10 years / unlimited miles from the vehicle’s original warranty start date. This
warranty extension will cover low-beam halogen headlamp bulb replacement on 2010, 2011 and a
very limited number of early-production 2012MY Legacy and Outback models. Covered vehicles
will have a production date prior to those listed in the Production Change Information provided below and meet the guidelines outlined later in this bulletin.
NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility
for this warranty extension before proceeding. See the sample inquiry result below.

IMPORTANT: The information in this bulletin is only applicable to 2010, 2011 and a very limited
number of early-production 2012MY Legacy and Outback models within the production date ranges.
PRODUCTION CHANGE INFORMATION:
This Low-Beam Halogen Headlamp Bulb Warranty Extension program provides coverage for the
following Legacy and Outback vehicles sold or leased in the United States:
•
•

2010-2012MY LEGACY models manufactured through Aug 8th, 2011
2010-2012MY OUTBACK models manufactured through Aug 22nd, 2011.
Continued...

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 07-110-16; Date: 08/12/16

SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

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PART INFORMATION:
Description
BULB

Part Number
84920AG020

COVERAGE GUIDELINES:
Confirm the low-beam headlamp bulb is inoperative due solely to a bulb failure and not a wiring,
switch, relay or other cause. Coverage under the terms of this Halogen Headlamp Bulb Warranty
Extension is limited to bulb failure and replacement only. If another cause for the bulb to be
inoperative is identified, STOP as this warranty extension does not apply. Diagnose the condition
using normal procedures. If required repairs to restore normal headlamp operation are warrantable,
process the related claim using normal submission procedures.
SERVICE PROCEDURE:
Replace the failed low-beam headlamp bulb following the Service Procedure outlined in the
applicable Service Manual.
WARRANTY / CLAIM INFORMATION:
The Basic New Car Limited Warranty for these vehicles is three (3) years or 36,000 miles. SOA is
extending this original warranty for the low-beam headlamp bulb for an additional seven (7) years /
unlimited miles.
SOA will inform vehicle owners this condition may exist via a customer letter.
Please submit for reimbursement as you would any other covered repair using the claim coding
provided below.
For vehicles within the Basic New Car Limited Warranty period or covered by the Halogen Headlight
Bulb Warranty Extension, this repair may be submitted using the following claim information:
Select ONE of the following three repair Scenarios:
Scenario 1: Headlamp bulb testing, due to failure to illuminate, with no bulb failure(s) foundDescription

Labor
Operation #

Labor
Hours

Fail Codes

ONE LOW-BEAM HALOGEN HEADLAMP BULB NOT
ILLUMINATING, INSPECT ONLY, WTY. EXT. (BULB OK)

B838-463

0.3

URY39 = Left Side
USU39 = Right Side

BOTH LOW-BEAM HALOGEN HEADLAMP BULBS NOT
ILLUMINATING, INSPECT ONLY, WTY. EXT. (BOTH BULBS OK)

C838-464

0.2

USV39 = Both Sides

Claim
Type
WC

*Inspection Only under Warranty Extension, low-beam headlamp bulbs were not the cause.

NOTE: Use of the above “Inspection Only” operations is strictly limited to cases where one or both headlamp bulbs
are not illuminating. Claim comments are required. If the low-beam headlamp bulbs are illuminated, no coverage
applies and no “Inspection” labor hours may be claimed.

Continued...
Bulletin Number: 07-110-16; Date: 08/12/16

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Scenario 2: One or both headlamp bulbs tested, due to failure to illuminate, and bulb failure(s) foundDescription

Labor
Operation #

Labor
Hours

Fail Codes

ONE LOW-BEAM HALOGEN HEADLAMP BULB R&R, WTY. EXT.
(BULB NG)

B838-465

0.3

URY39 = Left Side
USU39 = Right Side

BOTH LOW-BEAM HALOGEN HEADLAMP BULBS R&R, WTY.
EXT. (BOTH BULBS NG)

C838-466

0.2

USV39 = Both Sides

Claim
Type
WC

*Inspection & Replacement of one or both low-beam bulbs under the Warranty Extension.
"NG"- No Good- Bulb open due to filament failure.

Scenario 3: Both headlamp bulbs tested due to failure to illuminate, one bulb NG, one OK (other cause)
Description

Labor
Operation #

Labor
Hours

ONE NOT ILLUMINATED LOW-BEAM HALOGEN HEADLAMP
BULB TEST, WTY. EXT. (BULB OK)

B838-467

0.3

ONE NOT ILLUMINATED LOW-BEAM HALOGEN HEADLAMP
BULB R&R, WTY. EXT. (BULB NG)

C838-468

0.2

Fail Codes

Claim
Type

URY39 = Left Side
USU39 = Right Side
When a bulb is NG, use
the fail code for the
side replaced.

WC

*Covers inspection of both low-beam headlamp bulbs and replacement of one under the Warranty Extension,
cause of second bulb inoperative is elsewhere (not the bulb).

IMPORTANT REMINDERS:
•
•
•

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
Always refer to STIS for the latest service information before performing any repairs.

Bulletin Number: 07-110-16; Date: 08/12/16

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