Required Tools

Pliers

Trim Removal Wedge

-T40172C-

-3409-

(or equivalent)

(or equivalent)

Pry lever

Omega Clip Tool

-80-200-

-T40280-

(or equivalent)

(or equivalent)

Tire Iron (x2)
(locally sourced)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2020

66M2 Page 7 of 16

Repair Instruction
Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior to
completing this campaign.

•

Proceed to Section B.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2020

66M2 Page 8 of 16

Section B – Replacing Trailer Hitch Cross Member Bolts
Remove side cushion upper trim panel:
•

Unclip the cover using the -3409-.

Remove child seat anchors:
•

Move the front seats all the way forward.

•

Unclip the child seat anchor cover from
the anchor in direction of and remove.

•

Push the child seat anchor guide
downward according to the cut-out, and
disengage it from the anchor .

•

Remove the child seat anchor guide forward
.

•

Repeat the process on the rest of the child
seat anchor guides.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2020

66M2 Page 9 of 16

Remove rear seat bench:
•

Insert each of the tire irons next to the tabs
in the wire frame between the bench seat
and the seat mount .

•

Use the tire iron to detach the tabs in the
wire frame from the grommets .

•

Lift the rear bench seat at the front in
direction of , pivot it upward and
push it slightly rearward.

•

To disengage the wire clip push the left
and right rear of the rear bench seat downward
using force and at the same time toward the
front out of the mount in direction of
.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2020

66M2 Page 10 of 16

•

Carefully pull the rear bench seat slightly
forward.

•

Disconnect the connector by
pressing the release.

•

If installed, disconnect the connectors
; to do so press the release.

•

Remove the rear bench seat.

Remove side cushion on the right side only:
•

Remove the nut .

•

Hold the seat belt to the side and remove the
side cushion from the threaded pins.

•

Fold the rear seat backrest slightly forward.

•

Disengage the side cushion on the C-pillar trim
panel.

•

Press the side cushion upward and
disengage from the threaded pin .

•

Set the side cushion aside carefully with the
thorax airbag still plugged in.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2020

66M2 Page 11 of 16

Remove both tie downs on the right side only:
•

Fold up the bracket all the way.

•

Remove the screws and remove the
tie down .

Remove lock carrier trim panel:
•

Lift the luggage compartment floor and fold it
forward.

•

Remove the storage compartment.

•

Free up the lock carrier trim panel near the
rear lid seal .

•

Grip the trim panel by hand and carefully
pull vertically upward using a jerking motion
.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2020

66M2 Page 12 of 16

Remove luggage compartment side trim panel on
the right side only:
e-tron:
•

Pull the backrest release lever .

•

Pry out the cap with a small flat-head
screwdriver.

•

Remove the bolt .

e-tron Sportback:
•

Remove the screws .

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2020

66M2 Page 13 of 16

Continued for all models:
•

Free up the luggage compartment side trim
panel in the area of the rear lid seal .

•

Starting from the rear unclip luggage
compartment side trim panel from the
body and the trim panels using the -80-200-.

•

Disengage the luggage compartment side trim
panel from the rear seat backrest catch.

•

Pull the upper luggage compartment side trim
panel slightly inward.

•

Disconnect the electrical connectors.

•

e-tron only - Move the trim panel aside without
disconnecting the backrest release cable.

Remove right gap cover:
•

Unscrew spare tire hold down and move spare
tire slightly to the left.

•

Remove the expanding rivet using the
-T40172C- (or equivalent).

•

Remove the gap cover .

Remove subwoofer:
•

Release and disconnect the connector
from the subwoofer .

•

Remove the nuts and then remove
the subwoofer upward and out of the
spare tire well.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2020

66M2 Page 14 of 16

Replace trailer hitch cross member bolts:
•

Fold down luggage compartment trim .

•

Replace the bolts one at a time in sequence
through and torque to 80 Nm + 180°.

Part Number

Part Description

N -912-472-02

Cross member bolt (x4)

Reassemble vehicle:
•

Reassembly is the reverse order of removal.

•

Torque subwoofer nuts to 4.5 Nm.

•

Torque trim panel screws to 2.5 Nm.

•

Torque tie down bolts to 9 Nm.

•

Replace lower side cushion nut and torque to
9 Nm.

•

Replace rear seat bench grommets.

Part Number

Part Description

N -107-370-01

Side cushion nut

80A-886-373

Seat bench grommet (x3)

Proceed to Section C.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2020

66M2 Page 15 of 16

Section C – Campaign Completion Stamp
•

Once the campaign has been completed,
the technician should stamp the repair
order.

•

Stamps are available for ordering through
the Compliance Label Ordering Portal.

•

Proceed to Section D.

Item#: AUD4927ENG

-OR-

Item # AUD4927FRE

Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2020

66M2 Page 16 of 16