SMB31-001-2020-1 Service Bulletin/Repair Instructions

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin

TITLE:
Shipping and Handling of Volvo Lithium-ion Hybrid Battery Packs to

Global Battery Solutions (GBS)

GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
31
001
Warranty
United States
REVISIONS:
ISSUE DATE:
STATUS DATE:
Updated battery supplier and shipping information
2020-07-21
2020-10-30
Page 1 of 15

“Right first time in Time”

Attention Volvo Parts Managers and Service Managers

There may come a time where a Customer Vehicle will require Technical Service and you will be

instructed to replace and ship a defective lithium hybrid battery directly to our Supplier for Technical

Evaluation.

Note: All Volvo Lithium-ion Hybrid Batteries will be part of our Volvo Technical Helpdesk Prior

Approval Process.

The failed hybrid battery must be shipped directly to the Volvo Battery Center, operated by

Global Battery Solutions (GBS), at the address indicated below and on the shipping labels

attached.

VOLVO LITHIUM-ION HYBRID BATTERY PACK SHIPPING AND HANDLING GUIDELINES:

Remove the replacement battery from the shipping container and follow instructions as outline in VIDA

for vehicle installation.

HANDLING:

Ensure the replacement crate is kept in its original condition. The replacement battery pack shall be

removed from its original packaging and installed in the vehicle as soon as possible in order to maintain

protection against mechanical impact or tampering.
Produced and printed in the USA and available as an electronic document.

© 2020 VOLVO CAR USA, LLC
Service Manager Bulletin 31-001

Once the replacement battery is removed, store this container in a safe and secure place to be used for

the transportation of the defective hybrid battery.

• Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement

container.

• Do not damage the replacement crate.

• Do not stack anything on top of the replacement crate.

• The battery pack shall always be kept in an upright position.

• If you damage the crate you will be charged for a replace crate of $250 plus shipping and hazmat

labeling cost.

Carefully insert the defective hybrid battery in the replacement crate as soon as possible and move this

crate to a safe and secure staging location.

It is mandatory the defective hybrid battery be shipped to GBS within 2 days of receiving the

replacement battery. The defective battery must be received by GBS 7 days of receipt of the replacement

battery.

SHIPPING:

All core shipments to the Battery Center must include a proper core report. Without the core report core

credit will not be given. See the Core Return Procedure chapter in the Parts Policy and Procedure manual,

found on the Retailer Portal, for instructions on how to create a core report and core packing list.

You will receive a GBS RMA Number from Volvo Technical Helpdesk via of the open VR Case.

Please complete the attached FedEx VICS Bill of lading. Retailers only need to fill out their return

address and the RMA number.

All other information is pre-filled. Do not alter any information on this Bill of lading.

Located at the end of this bulletin are 4 GBS return shipping labels pre-addressed to Global Battery

Solutions.

• Cut out one of the labels.

• Fill out this label completely. Ensure the RMA Number is on the label.

• Secure the label to the outside of the replacement container.

• Contact the FedEx Freight at the number below and request a pick-up:

FedEx Freight Customer Service 1.866.393.4585

Ship to:

Global Battery Solutions

581 Ottawa Ave, Suite 100

Holland, MI 49423

Attention: Stacy Trott

Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading for

and a copy of the Safety Data Sheet. You can print a copy of the Safety Data Sheet from SMB 31-001A.

You should also attach a copy of the Safety Data Sheet to the outside of the replacement shipping crate

using the Volvo Poly Bags 7777563.

Page 2 of 15
2020-10-30
Service Manager Bulletin 31-001

Warranty and Technical Documents

These Documents must be included inside the crate with the defective battery.

• Technical Helpdesk Vehicle Report - (mandatory) see sample below.

• Shipping Label affix to the outside of the replacement crate. (mandatory)

• Material Data Safety Sheets affix to the outside of the replacement crate. (mandatory)

• Copy of the original Repair order-see sample below.
2020-10-30
Page 3 of 15
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Global Battery Solutions

581 Ottawa Ave, Suite 100

ATTENTION: Stacy Trott

Holland, MI 49423
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Last update on 2026-05-13 / Affiliate links / Images from Amazon Product Advertising API

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