Technical product information
Topic
Market
area
Brand

New Continental GTC - Boot open/close function inoperative
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley

Transaction 2060646/2
No.
Level
EH
Status
Released for publishing
Release
21-Oct-2020
date
New customer code
Object of complaint
Complaint type
Position
body fixtures and fittings -> door, closures operation -> open rear lid functionality -> cannot be opened
body fixtures and fittings -> door, closures operation -> close rear lid functionality -> cannot be closed

Vehicle data
New Continental GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S4* 2019 E
3S4* 2020 E
3S4* 2021 E

Documents
Document name
master.xml

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Technical product information
New Continental GTC - Boot open/close function inoperative

Transaction No.: 2060646/2
Release date: 21-Oct-2020

Customer statement / workshop findings
Boot operational issues for example:
•

The boot does not open or close as expected

Technical background
VERY IMPORTANT: Please ensure all VIN applicable TPI’s and VIN applicable Service Campaigns are checked and conducted prior
to conducting the instructions within this TPI
NOTE: The operative MUST submit the following information to a new DISS query or an existing query relating to boot operational issues
•

Completed check list

•

Images of the vehicle condition - In particular the boot area (Ensure license plate and VIN details are not visible)

•

Video of the failure NOTE: Please capture the rear of the vehicle for at least one open/close operation (when possible) before zooming or
moving in closer to the issue, the video MUST be recorded in a quiet environment

•

Battery health - Print out of the results

NOTE: Please ensure any other findings or issues relating to the boot are clearly described within the DISS query
Do Not submit or update the DISS query unless ALL information ( as previously requested) is attached

Production change
Not applicable

Measure
Please ensure all instructions have been fully adhered to within the Technical background section before commencing any further
Battery Test
•

Carry out a battery test – Rep.Gr 27 and attach a print out of the results to the open DISS query

Hazzard light operation
With the boot open – press the boot close switch - On closure observe the hazard lights for the following:
•

Hazzard lights flash twice - Normal operation (Acknowledgement of the key or virtual pedal) - No further action required

•

Hazzard lights flash four times – Key fob is possibly in the incorrect position (Vehicles is detecting the key in the boot area and will not close
to prevent locking the key in the boot – investigate further and retest)

•

Check list ( Please circle Yes or No as applicable)

Boot failure description
Does not open
Does not close
Does not fully open
Noise - Vibration
Harsh operation
Comments

Yes or No
Yes or No
Yes or No
Yes or No
Yes or No

Frequency of the failure
Every operation

Yes or No

Most operations

Yes or No

Occasionally
Noise - Vibration

Yes or No
Yes or No

In Specific conditions
Yes or No
(Weather – incline – decline – Temperature)
Comments

I nputs where failure occurs
Key fob
Yes or No
Boot button
Yes or No
Internal button (Close)
Yes or No
Internal button close and lock Yes or No
Virtual pedal
Yes
or
No
Driver door switch
Yes or No
Manually moving the boot
and it powers closed/open Yes or No
Audio inspection
Single beep
Yes or No
Continuous beep
Yes or No
Creak/Squeak/Other
Comments

Visual inspection
Gap and profile
Seal fit
Witness marks/clashes
Comments

Yes or No

( Please circle OK or NOK as applicable)
OK
OK
OK

or NOK
or NOK
or NOK

If any area of the visual inspection is NOK please highlight on the applicable images below
NOTE: Please also ensure any additional photographs and fault descriptions are attached/included within the DISS query