Technical product information
Engine Lubricating Oil - Replenishment
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),Germany E02 Bentley rest Europe
(6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley
Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area
Brand

Transaction 2057978/4
No.
Level
EH
Status
Released for publishing
Release
30-Oct-2020
date
New customer code
Object of complaint
engine -> lubrication system
engine -> lubrication system -> engine oil
engine -> operation, engine control
engine -> lubrication system -> engine oil

Complaint type
Position
functionality
component / consumables -> too much
component / consumables
component / consumables -> too little

Vehicle data
Bentayga
Sales types
Type
4V14A9
4V14A9
4V14A9
4V14A9
4V14A9
4V14D9
4V14D9
4V14D9
4V14D9
4V14F9
4V14F9
4V14G9
4V14G9

MY
2017
2018
2019
2020
2021
2018
2019
2020
2021
2019
2020
2020
2021

Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*

Gearbox code
*
*
*
*
*
*
*
*
*
*
*
*
*

Final drive code
*
*
*
*
*
*
*
*
*
*
*
*
*

New Continental GT and GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*

2018
2019
2020
2021
2019
2020
2021

E
E
E
E
E
E
E

*
*
*
*
*
*
*

*
*
*
*
*
*
*

*
*
*
*
*
*
*

New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
ZG2* 2020 E
*
*
*
ZG2* 2021 E
*
*
*

Documents
Document name
master.xml
example.pdf
report.xlsx

Technical product information
Engine Lubricating Oil - Replenishment

Transaction No.: 2057978/4
Release date: 30-Oct-2020

Customer statement / workshop findings
Engine lubricating oil lamp illuminated on driver instrument panel.
Engine lubricating oil requires “topping up” between services.

Technical background
In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of
engine oil. Oil consumption varies from engine to engine and may change significantly over the life of the engine. Typically, engines with
specified running-in periods consume more oil during the running-in period, and the oil consumption will stabilize after the running-in period.
Refer to the Owner’s Manual for specific running-in procedures.
Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at which the engine is operated,
ambient temperature and road conditions. Additional factors are the amount of oil dilution from water condensation or fuel residue, and the
oxidation level of the oil.
Certain driving conditions may negatively influence the rate of oil consumption. This can occur while the vehicle is operated in city driving
conditions, for example: stop and go traffic with extended idle periods.

Production change
Not applicable

Measure
With a Customer complaint of low engine lubricating oil level between services, carry out the following;
1. Check for signs of oil leakage within the engine bay and underneath the vehicle.
2. Check for signs of blue smoke from the exhaust tailpipe, the check should be made during engine start, whilst idling, when depressing the
throttle and with the engine under load.
3. “Top up” the engine with correct specification engine oil refer to Repair Group 17 Engine lubrication – 4.0L V8 TSI – Checking
engine oil.
Please note the following;
•

Current mileage of vehicle.

•

Amount of engine oil required to “top up”

If no issues are found advise the Customer that “Topping Up” the engine lubricating oil is “normal”.

NOTE: It is acceptable for the engine to consume a certain amount of engine lubricating during operation. The
acceptable maximum oil consumption for each model variant is as follows:V6 – PHEV – From 19 MY - Engine designation 330/V6 - 0.5 Litres / 1000km ( 621 Miles) V8 –
From 18 MY - Engine designation - 404/V8 - 0.8 Litres / 1000km ( 621 Miles)
W12 – From 17MY – Engine designations – 447/W12 and 467/W12 – 1.0 Litre / 1000km ( 621 Miles)
Raise an Information only DISS query, do not raise Technical DISS query for this issue unless a relevant defect is identified.

Oil Consumption Measurement Report
1 Retailer Data
Importer

__________________ Retailer number_____________

Contact Person

__________________

Telephone Number

__________________ E-mail______________________

2 Vehicle Data
Chassis Number

____________________________________

Date of registration

__________________

Engine code

__________________

Vehicle registration number

Vehicle type

_________________

__________________

3 Customer Complaint
Oil consumption according to Customer

__________________l / 1000km or 621 miles

Complaint first noticed

__________________

Driving profile

__________________% Urban

__________________%Motorway

__________________% Rural

4 Measured Data
Weight of oil during initial fill (A)

__________________grams

Weight of drained oil after 1000km (B)

__________________grams

Weight of oil used (E)

__________________grams

Start mileage

__________________Miles/km

End mileage

__________________Miles/km

Total distance driven during test (C)

__________________Miles/km

5 Calculated Oil Consumption
Oil density Mobile 1 ESP 0W-40 (D)

845g / l

Oil consumed during test (E )

__________________grams

Amount of oil used (F) litres (E ÷ D)

__________________ litres

Oil consumption 1000 ÷ C x F

__________________l / 1000km or l / 621miles

Date_______________________

Signature___________________