Emissions Recall
Code: 24GB
Subject
Release Date
REVISION SUMMARY
Affected Vehicles

REVISION

Engine and Transmission Control Module (ECM/TCM)
October 29, 2020
Update to vehicle count and updated claiming instructions due to additional criteria X4.

Country

Beginning
Model Year

Ending
Model Year

Vehicle

USA
CAN

2018
2018

2020
2020

TIGUAN
TIGUAN

Vehicle
Count
285,731
57,158

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.

Emissions Recall
Description
Code Visibility



Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Volkswagen is providing an Engine and Transmission Control Module (ECM/TCM) software
update to address elevated tailpipe emissions that were found during vehicle testing. This
software will also improve drivability and provide other diagnostic improvements.
On or about September 16, 2020, the campaign code was applied to affected vehicles.

Owner Notification

Owner notification took place in September 2020. Owner letter examples are included in this
bulletin for your reference.

Emissions Campaigns
Requirements
(CALIFORNIA ONLY)

The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2020
Form No. F_3.4_AHQ-GQO-CP-C_048 Rev.5.0

24GB Page 1 of 11

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
Damage Code
Parts Vendor Code
Claim Type

24GB
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.

X1 or X2 or X3 or X4

LABOR
Labor Op

Time Units

Description

2706 89 50

10

Connect battery charger

2470 25 99

Time stated on
diagnostic protocol
(up to 50 TU)

Update ECM/TCM software

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2020

24GB Page 2 of 11

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Emissions Recall 24GB – Engine and Transmission Control Module (ECM/TCM) Software
Dear Volkswagen Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are informing
you of our decision to conduct an emissions recall on certain 2018-2020 model year Volkswagen Tiguan vehicles. Our records
show that you are the owner of a vehicle affected by this action.
About this emissions
recall:

Volkswagen is providing an Engine and Transmission Control Module (ECM/TCM) software
update to address elevated tailpipe emissions that were found during vehicle testing. This
software will also improve drivability and provide other diagnostic improvements.
Your authorized Volkswagen dealer will update the ECM and TCM software in your vehicle at
no cost to you. This work will take about an hour to complete. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to accommodate
their daily workshop schedule.
IMPORTANT! Please note that if the ECM and/or TCM in your vehicle has been “chipped,”
“tuned,” or otherwise modified from original factory specifications with aftermarket
components and/or software, work needed to repair, replace, or return them to original
factory specifications is NOT covered under this action.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule this service.
To set up an appointment online, please visit www.vw.com/find-a-dealer.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card
and mail it to us so we can update our records.

Important information for
California Vehicle Owners
– California Regulations

California regulations require that this campaign be completed prior to the time you renew your
vehicle registration. Therefore, please make sure that this campaign is completed prior to
the renewal of your vehicle registration, and that you furnish proof of completion to the
Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order, including
a signed “Proof of Correction” certificate. You obtain this from your dealer after the campaign
has been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within
a reasonable time, or if you should have any questions about this communication, please reach
out to us using your preferred method of communication at www.vw.com/contact or by calling us
at 800-893-5298.

Checking your vehicle for
open Recalls and Service
Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please
visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the
Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2020

24GB Page 3 of 11

Customer Letter Example (CANADA)

This notice applies to your vehicle: ,
Subject: Emissions Recall 24GB – Engine and Transmission Control Module (ECM/TCM) Software

Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act, 1999.
Volkswagen has determined that a defect, which relates to a prescribed emission standard, exists in certain 20182020 model year Volkswagen Tiguan vehicles. Our records show that you are the owner of a vehicle affected by
this action.
About this emissions
recall:

Volkswagen is providing an Engine and Transmission Control Module (ECM/TCM)
software update to address elevated tailpipe emissions that were found during vehicle
testing. This software will also improve drivability and provide other diagnostic
improvements.
Your authorized Volkswagen dealer will update the ECM and TCM software in your
vehicle at no cost to you. This work will take about an hour to complete. Please keep
in mind that your dealer may need additional time for the preparation of the repair, as
well as to accommodate their daily workshop schedule.
IMPORTANT! Please note that if the ECM and/or TCM in your vehicle has been
“chipped,” “tuned,” or otherwise modified from original factory specifications
with aftermarket components and/or software, work needed to repair, replace,
or return them to original factory specifications is NOT covered under this
action.

What should you do?

In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. On or about
September 16, 2020, the necessary repair instructions and parts will be available to
your authorized Volkswagen dealer.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2020

24GB Page 4 of 11

Required Tools

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X/VAS6160X-

(or equivalent)

(or equivalent)

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.

•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior
to completing this campaign.

•

Proceed to Section B.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2020

24GB Page 5 of 11