NUMBER:
GROUP:
DATE:

08-068-20 REV. A
08 - Electrical
September 10, 2020

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

This bulletin supersedes Technical Service Bulletin 08-068-20, date of issue July 9, 2020,
which should be removed from your files. All revisions are highlighted with **asterisks** and
include additional model year and symptom/condition.
SUBJECT:
UGQ Radio Enhancements
OVERVIEW:
This bulletin involves inspecting and if required, updating the radio software level to 34.21.
MODELS:
2019 - **2020**

(MP)

Jeep Compass

NOTE: This bulletin applies to vehicles within the following markets/countries: EMEA.
NOTE: This bulletin applies to vehicles built on or after June 30, 2019 (MDH 0630XX) and on
or before June 08, 2020 (MDH 0608XX) and equipped with an Uconnect 8.4 navigation
radio (Sales Code UGQ).
SYMPTOM/CONDITION:
Customers may comment on one or more of the following:
• **The list of previous trips on both mobile app and Connected Vehicle Platform (CVP) portal,
nor any valid vehicle, will be detected in Ecodrive section.**
• After software update 28.31 was performed, the radio may experience one or more of the
following:
1. No audio from any media source and from navigation prompts. No audio as well from cell
or initial message prompts (audio chimes will continue to function along with the
touchscreen beeps).
2. The volume may be inoperable at times.
3. The heated steering wheel and heated seat buttons on radio display are grayed out and
are inoperable.

08-068-20 REV. A

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DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
DealerCONNECT/Service Library, verify all related systems are functioning as designed. If
Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are
present, record the issues on the repair order and repair as necessary before proceeding further
with this bulletin.
If the customer describes the symptom/condition listed above, perform the Inspection Procedure.
INSPECTION:
CAUTION! Do not perform this update if the radio software is below 28.31. Failure to do so
may damage the radio and need replacement.
1. Verify the radio software version. Radio must be in Dealer Mode to verify by following these
steps:
a. Press and hold both lower corners of the display screen, until the Dealer Mode screen
appears (approximately seven seconds). Release screen.
b. Select 9Radio Part Information9. The software version will be listed next to 9Application
Version9 (Fig. 1) .

Fig. 1
Radio Software Level Screen

2. Is the radio software level (Application Version) at or higher than 34.21?
• YES >>> The radio software is already up to date. Normal diagnostics should be performed.
• NO >>> Proceed to Step 1 of the Repair Procedure.

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08-068-20 REV. A

REPAIR PROCEDURE:
NOTE: A 16GB USB flash drive is required for this update. The normal 4GB USB flash drive
will not be sufficient.
1. Has a 16GB USB flash drive been created?
• YES >>> Proceed to Step 9.
• NO >>> Proceed to Step 2.
NOTE: When downloading the navigation software file equipped with a Uconnect 8.4
navigation radio, always select the MAC version, regardless of the computer being
used.
2. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information
>Dealer software downloads to download the files.
3. If a security message appears “Do you want to view only the web page content that was
delivered securely?” (Fig. 2) . Press “No” to continue.

Fig. 2
Pop-Up Security Message

NOTE: If the software cannot be downloaded, make sure you have proper security access. If
not, have the Service Manager or Shop Foreman download the software update.
4. Use a blank USB flash drive with at least 16GB of space. Follow the on-screen instructions to
download the software files.

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5. Download the software update file to your local PC’s desktop. Make sure to select the “MAC”
radial button for all downloads (Fig. 3) .

Fig. 3
MAC Download Steps

6. Be sure to download the file to your designated folder before extracting the zip file to the blank
USB flash drive.
NOTE: A blank USB flash drive will be needed for each radio update, additional updates
cannot be on the same USB flash drive.

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08-068-20 REV. A

7. Unzip all the files to the root folder of USB flash drive. Files should not be within a zip folder.
Your USB files should look like (Fig. 4) when you open it, displaying multiple files/folders.

Fig. 4
Files/Folders In The USB Flash Drive

8. Once the file is extracted to the USB flash drive, it’s recommended to label the USB flash drive
with the bulletin number and proper radio Sales Codes.
9. Start the vehicle and insert the correct USB flash drive with new software into the USB port.
CAUTION! Make sure no other device is plugged into any of the USB ports while performing
this update. If other devices are connected to USB ports during re-programming,
it may cause failure of files to be loaded which may cause the radio to need
replacement.

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10. If the screen in (Fig. 5) is displayed, the USB flash drive was not set up correctly. Use a top
name brand USB flash drive, like Kingston, create a new USB flash drive and start the update
again.

Fig. 5
Software Not Compatible Screen

NOTE: This software will update the radio to version 34.21.
11. If the radio software is up to date, the screen in (Fig. 6) will be displayed. Press “OK” and
remove the USB flash drive.

Fig. 6
Screen Displayed When Radio Software Level Is Up To Date

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08-068-20 REV. A

12. Once the system has verified there is an available update, press the “Update Now” button.
Make sure the vehicle is in park. Cycle off the ignition, (Fig. 7) .

Fig. 7
Software Update Is Available

13. When the radio starts updating, the screen in (Fig. 8) will be displayed.

Fig. 8
Updating Screen

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14. The radio will reboot and the update will begin. The update should only take 25 minutes, the
timer on the screen may display the incorrect time remaining, (Fig. 9) .
NOTE: The completion indicator may not reach 100%, even though the software update has
been completed. Once the software update has finished, the radio and display screen
will turn off.

Fig. 9
Software Update In Progress

15. After the update has completed, the radio will shut down. With the USB flash drive still inserted
in the USB port, cycle the ignition back to the run position. If the radio has been updated
correctly, the screen in (Fig. 10) will be displayed. Press “OK” and remove the USB flash drive.

Fig. 10
Radio Software Has Been Updated

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08-068-20 REV. A

16. Cycle off the ignition, open and close the driver door and let all modules go into a sleep mode.
17. Check if the navigation is working properly by pressing the ‘Nav’ button on the bottom tool
bar. Verify the navigation map loads properly.
18. If the radio or navigation software didn’t update properly or the navigation map doesn’t load,
attempt the software update one more time. If the software doesn’t update properly or the
navigation doesn’t work, the radio may need to be replaced.
NOTE: After performing the radio update, the radio display screen may have a ghost image
that will not clear even after cycling off the ignition. This ghost image may appear on
any radio screens selected. Do not replace the radio for this concern, turn the vehicle
off and allow the radio and vehicle to enter a full power down cycle. A full power
down cycle may take between 45 to 60 minutes.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No: Description

Skill Category

Amount

18-60-02-DH

Radio, Software - Create
USB Jump Drive From
Uconnect Website (One
Time Only)
(0 - Introduction)

6 - Electrical and Body Systems

0.2 Hrs.

18-60-02-DJ

Radio, Check Software Level 6 - Electrical and Body Systems
and Perform Software
Update
(0 - Introduction)

0.5 Hrs.

NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The dealer can only use the download LOP, one
time for the radio listed.
NOTE: The expected completion time for the flash download portion of this procedure is
approximately 17 minutes. Actual flash download times may be affected by vehicle
connection and network capabilities.
FAILURE CODE:
The dealer must use failure code CC with this Service Bulletin.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service
Bulletin, failure code CC is to be used.
• When utilizing this failure code, the 3C’s (customer’s concern, cause and correction) must be
provided for processing Service Bulletin flash/reprogramming conditions.
CC

Customer Concern