Revised May 2016
Dealer Service Instructions for:

Customer Satisfaction Notification R51
Winter Front Cover
NOTE: Revised build dates and number of vehicles affected.
Models

2014-2015

(DS) RAM 1500 Pickup

NOTE: This recall applies only to the above vehicles equipped with a 3.0L diesel
engine (sales code EXF) and engine block heater (sales code NHK) built through
August 08, 2015 (MDH 080800).
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Federal law requires you to complete this recall service on these
vehicles before retail delivery. Dealers should also consider this requirement to
apply to used vehicle inventory and should perform this recall on vehicles in for
service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Charge Air Cooler (CAC) on about 8,000 of the above vehicles may develop
internal icing in cold temperature regions. This condition may cause the
Malfunction Indicator Light (MIL) to illuminate and cause the vehicle to
experience a 35 mph limp in condition.
Repair
A winter front cover must be installed when sustained day and night time
temperatures drop below 30° F (-1° C).
 Copyright 2015, FCA US LLC, All Rights Reserved (srg)

Customer Satisfaction Notification R51 – Winter Front Cover

Page 2

Parts Information
Part Number

Description

CECFR511AA

Winter Front Cover

NOTE: Winter front covers were included in the owner letter mailing.
Parts Return
No parts return required for this campaign.

Special Tools

No special tools are required to perform this service procedure.

Customer Satisfaction Notification R51 – Winter Front Cover

Page 3

Service Procedure
NOTE: Area to be covered by the winter front cover must be clean prior to
installation. Always remove the winter front cover before washing vehicle.
NOTE: Any repainted surfaces in contact with the winter front cover must be
allowed to cure completely. Consult paint manufacturer or repair facility.
1. Open the hood.
2. Install the two side pads by folding them behind the grille and headlamps,
pushing down on each side one or two inches at a time, until they bottom out
against the bumper (Figure 1).
SIDE PADS

FOLD SIDE PADS
BEHIND THE GRILL

Figure 1 – Side Pad Installation

RADIATOR
CLOSEOUT
PANEL

Customer Satisfaction Notification R51 – Winter Front Cover

Page 4

Service Procedure (Continued)
3. Hook the two inboard straps to the radiator closeout panel (Figure 2).

4. Hook the two outboard straps to the radiator closeout panel (Figure 2).

5. Attach the two center J-Hooks to the radiator closeout panel (Figure 2).

CENTER J-HOOKS

RADIATOR CLOSEOUT PANEL

OUTBOARD STRAP

INBOARD STRAPS

OUTBOARD STRAP

Figure 2 – Winter Front Cover Straps

Customer Satisfaction Notification R51 – Winter Front Cover

Page 5

Service Procedure (Continued)
6. Tuck the four lower flaps between the grille and the front bumper (Figure 3).

7. Close the hood.

TUCK LOWER FLAPS
BETWEEN GRILL AND
FRONT BIMPER

LOWER FLAPS

Figure 3 - Lower Flaps

Customer Satisfaction Notification R51 – Winter Front Cover

Page 6

Service Procedure (Continued)
8. Installation is complete, instruct the customer to remove the winter front cover
when sustained day and night time temperatures rise above 30° F (-1° C) and
return the vehicle to the customer (Figure 4).

LOWER FLAPS TUCKED BETWEEN
GRILL AND FRONT BUMPER

Figure 4 – Installation Complete

Customer Satisfaction Notification R51 – Winter Front Cover

Page 7

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification
service completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
Labor Operation
Time
Number
Allowance
Install Winter Front Cover

23-R5-11-82

0.0 hours

95-23-51-50

$5.00

Special Service Operation
Flat Fee Allowance for Installing
Winter Front Cover

NOTE: Winter front cover flat fee allowance may only be used once per vehicle.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Customer Satisfaction Notification R51 – Winter Front Cover

Page 8

Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

WINTER FRONT COVER
____________________________________________________________________________________

CUSTOMER SATISFACTION NOTIFICATION

R51

This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
Dear: (Name)
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We
are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even
after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important
improvements we would like to make to your vehicle. This will be done at no charge to you.
We are recommending the following improvements be performed on certain 2014 through 2015 model year
RAM Pickup trucks equipped with a 3.0L diesel engine.

The problem is...

The Charge Air Cooler (CAC) on your vehicle may develop internal icing in cold
temperature regions. This condition may cause the Malfunction Indicator Light
(MIL) to illuminate and cause the vehicle to experience a 35 mph limp in condition.

What you should
do…

We ask that you install the provided winter front cover, when sustained day and night
time temperatures drop below 30° F (-1° C), using the installation instruction sheets
provided in the kit. The winter front cover is included in this mailing.
If you prefer not to install the cover yourself, simply contact your dealer to schedule a
service appointment. Cover installation will take about 5 minutes to complete. However,
additional time may be necessary depending on service schedules. This service will be
provided once free of charge. Please bring the Winter Front Cover Kit and this letter
with you to your dealer.

If you need help…

Please contact the FCA US Customer Assistance Center at either fcarecalls.com or
1-800-853-1403.

Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the
card apply to your vehicle. If you have further questions go to fcarecalls.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
We apologize for any inconvenience this service may cause to your schedule. FCA is committed to providing our
customers with world class quality products, ensuring that you have a positive dealership experience and following
up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
Thank you for being our customer.
Sincerely,
Customer Service / Field Operations
FCA US LLC