Vincent D’Auria
Senior Manager Product, Safety & Compliance
September 15, 2020
IMMEDIATE VEHICLE INSPECTION PRIOR TO SALE REQUIRED
To: All U.S. Volvo Retailers
Re: Delivery Action D10045: S60 Wheel Hub Bolts
Volvo Cars of North America, LLC (Volvo) on behalf of Volvo Car Corporation, has identified
that on a limited number of model year 2021 S60 vehicles, the wheel hub bolts may not be
torqued according to specification and may cause a metallic noise while driving.
The corrective action is to check the wheel hub bolt torque using a torque wrench set to 50 Nm,
as outlined in the attached work instruction.
A total of 95 U.S. vehicles are eligible for this delivery action.
All eligible vehicles must be upgraded prior to retail sale according to the attached method.
Vehicles in retailer inventory must be inspected prior to sale.
OWNER NOTIFICATION
This action does not apply to retailed vehicles. Please follow normal claim submission
procedures for vehicles in New Car Warranty.

Volvo Car USA, LLC
270 Three Point Drive
Ridgeville, SC 29472
201-768-7300
www.volvocars.com/us

1(2)

RETAILER RESPONSIBILITIES
Retailers must perform this delivery action on eligible vehicles regardless of
Miles / kilometers or vehicle age. Claims may be submitted as instructed in the Quality Bulletin.
Your regional representative will follow up to ensure that Delivery Action D10045 is proceeding
smoothly.
A complete description of the Delivery Action requirements and claim submission procedures
are available in the Quality Bulletin.
It is the retailer’s responsibility to review the details provided in the materials listed below with
all involved personnel.
• Quality Bulletin
• Work Instruction/Method
• Affected VIN List
Your cooperation in completing Delivery Action D10045 is greatly appreciated.
All vehicles should be checked for any other incomplete actions.
If you have any questions about this or any other field service action, please contact me or any
member of the Warranty or Product, Safety & Compliance office.
Drive Safely,

Vincent D’Auria
Senior Manager Product, Safety & Compliance
201-647-0004
[email protected]

Volvo Car USA, LLC
270 Three Point Drive
Ridgeville, SC 29472
201-768-7300
www.volvocars.com/us

2(2)

VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:
Delivery Action D10045: S60 Wheel Hub Bolts
Model Year 2021
GROUP: CAT/NO:
D10045
61

ISSUING DEPARTMENT:
Regulations and Compliance
REVISIONS:

CAR MARKET:
United States
ISSUE DATE:

STATUS
DATE:

2020-09-15

2020-09-15
Page 1 of 3
“Right first time in Time”
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.

DELIVERY ACTION D10045 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
PORT INFORMATION
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE

A.

DELIVERY ACTION D10045 DESCRIPTION
Volvo Cars of North America, LLC (Volvo) on behalf of Volvo Car Corporation,
has identified that on a limited number of model year 2021 S60 vehicles, the
wheel hub bolts may not be torqued according to specification and may cause a
metallic noise while driving.

The corrective action is to check the wheel hub bolt torque using a torque wrench set to
50 Nm, as outlined in the attached work instruction.
A total of 95 U.S. vehicles are eligible for this delivery action.
All eligible vehicles must be upgraded prior to retail sale according to the attached
method.
Vehicles in retailer inventory must be inspected prior to sale.
OWNER NOTIFICATION - This action does not apply to retailed vehicles. Please follow
normal claim submission procedures for vehicles in New Car Warranty.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
Vehicle Inquiry – Vehicle Warranty where the message “D10045 Wheel Hub
Screw” will appear for eligible vehicles, F4=History from the main Inquiry menu
must be selected to confirm Delivery Action D10045 has not been completed or
check eligibility in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or
service upgrades. All open Recall, Service Campaign or Service Action repairs
must be completed.
If you have any questions concerning this delivery action send them to
[email protected].
C. PARTS/PARTS RETURN
Part No, *30670602 – QTY 0 – 2, Sems Screw Rear Wheel Hub Screw
*Replacement of screw is only valid on the rear due to locking fluid.
No Parts are required to be returned.
D. PORT VEHICLES
NOT all vehicles arriving from the ports will have been completed. First check
vehicle eligibility in Vehicle Inquiry.

E. OWNER NOTIFICATION
No owner notification. This action does not apply to retailed vehicles.
F. NEW VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is
eligible for recall. Retailers are advised to check all vehicles in inventory for recall
eligibility and repair immediately. Violation of this requirement by a retailer could
result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new
vehicle inventory before Delivery.
G. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking
Possession of the vehicle.
H. CAMPAIGN REIMBURSEMENT PROCEDURES
Delivery Action D10045 claims should be submitted with new car warranty
procedures.
I. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 –
Certified Tech.
J. RETAILER ALLOWANCE
* Please note Use one of two operation numbers for Check and Repair
depending on vehicle type 2WD or 4WD.
Cause Code:
CSC Code:

02
XW

Main OP:

99910-1 Delivery stop acc. to QB-D
Qty
1

Labor
Time
0.1

Operation Number
99910-1

Repair Description
Delivery stop acc. To QB-D

99921-2

Check and re torque 2WD vehicles

*

0.1

99922-2

Check, re torque and/or repl. Screw 4WD
vehicles

*

0.2

D10045 – Wheel Hub Bolts

2020.09.15

D10045 – Wheel Hub Bolts
Deviation Description:
There is a risk that the bolts securing the wheel hub to drive
shaft may not be torqued according to specifications.
Customer Symptom:
A customer might experience a metal-to-metal noise in the
front wheels on 2WD vehicles and on any wheel on AWD
and PHEV variants.
Corrective action:
Check bolt torque and if needed re torque the bolts on front
wheels and replace bolts on the rear wheels according to
Check & Repair instruction on page 3 and 4.
This operation can be done on the ground without removing
the wheels.
2020.09.15

Check & repair instruction Wheel hub bolts on vehicles with 2WD
Remove the wheel cap with the Volvo logo of both
front wheels.
•

Inspect if bolt is torqued correctly using a torque
wrench set on 50 Nm.

•

If the bolt torque is less than 50 Nm, loosen the
bolt and re torque the existing bolt to
45Nm+90deg.

Repeat this step for the opposite front wheel.

2020.09.15

Pic 1: Remove wheel cap

Pic 2: Visible wheel hub screw

Check & repair instruction Wheel hub bolts on vehicles with 4WD
Remove the wheel cap with the Volvo logo of both
front wheels.
•

Inspect if a bolt is torqued using a torque
wrench set on 50 Nm.

If the bolt torque is less than 50 Nm, loosen the
bolt and re torque the existing bolt to
45Nm+90deg.
Repeat these steps for the opposite front wheel.
•

Remove the wheel cap with the Volvo logo of both
rear wheels.
•
Inspect if a bolt is torqued using a torque
wrench set on 50 Nm.
•

If a bolt torque is less than 50 Nm, remove the
existing bolt. Reassemble using a new bolt,
part# 30670602, with a torque of
45Nm+90deg.
Repeat these steps for the opposite rear wheel.

2020.09.15

Pic 1: Remove wheel cap

Pic 2: Visible wheel hub screw