Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Rotating Display - Fault Diagnosis
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2055580/3
EH
Approval

New customer code
Object of complaint

Complaint type

information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> raise display
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> retract display

functionality -> without function /
defect
functionality -> defective function
sequence

Vehicle data
New Continental GT
Sales types
Type
3S3*
3S3*
3S3*

MY
2018
2019
2020

Brand Designation Engine code
E
*
E
*
E
*

Gearbox code
*
*
*

Final drive code
*
*
*

New Continental GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S4* 2019 E
*
*
*
3S4* 2020 E
*
*
*

New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
ZG2* 2020 E

Documents
Document name
master.xml

*

*

*

Position

Technical product information
Rotating Display - Fault Diagnosis

Transaction No.: 2055580/3

Customer statement / workshop findings
Various rotating display operational complaints or noises.

Technical background
Follow the measure section of this TPI that relates to your customer complaint.

Production change
Not applicable.

Measure
Follow the below instructions that relates to your customer complaint.

1. Operational is sues
2. Rotating display alignment
3. Grinding noise on operation
4. Rattling noise on operation
5. Squeak/creak on operation
6. Creak/rattle from rotating display whilst driv ing/uneven operation during rotation
Before any repair work is carried out, where possible obtain a video demonstrating the customers complaint. This may be required
for further analysis.
1. Operational is sues
• Not rotating
•

Incorrect operation

•

Stuck on one face or in one position

•

Sporadic operation

•

Slow or fast operation

1. Carry out re-initialisation of the rotating display.
2. If the complaint is still evident and a DTC for rotating display present, complete the test plan.
3. If no obvious defect can be found then remove the rotating display.
Infotainment → Multimedia system → Rotating display → rotating display – To remove and refit
Regardless of the customer complaint, carry out all checks listed below:
Pulley
Check pulley wheel for looseness and ensure the keyway is present and fitted correctly (Figure 1).

Figure 1
If either defect is present raise a DISS technical query with photos attached, do not follow any more steps at this point.
Link bar
Check link bar for deformation (Figure 2).

If the link bar is deformed or bent, remove the link bar and attempt to straighten then refit the link bar. Refit the rotating display to a state that it
can be tested then carry out re-initialisation and retest. Should this not be successful raise a DISS technical query with photos attached, do not
follow any more steps at this point.

Figure 2
Micro switches
Check the condition of both micro switches for damage or connection misalignment (Figure 3).
If the micro switches are damaged or misaligned, attempt to repair and retest. Refit the rotating display to a state that it can be tested then carry
out re-initialisation and retest. Should this not be successful raise a DISS technical query with photos attached, do not follow any more steps at
this point.

Figure 3
Alignment of inner to outer mechanism
Check the alignment of inner to outer mechanism as shown (Figure 4).
If the mechanism is out of alignment raise a DISS technical query with photos attached, do not follow any more steps at this point.

Figure 4
Fixing screws
Check the tightness of the fixing screws highlighted (Figure 5), there are 8 fixing screws in total.
Check and retighten where necessary (3 Nm).

Figure 5
Fixing nut
Check the tightness of the fixing nut highlighted (Figure 6), there is one nut on each side of the assembly.
Check and retighten where necessary (5 Nm).

Figure
6
Motor harness connections (only applicable up to VIN SCBDD33S2KC073864) Apply the
motor harness rectification detailed in TPI 2053101, this must be carried out.
Control module
Disconnect and reconnect the connector from the control module (Figure 7).

Figure 7
IMPORTANT: After carrying out all check/repairs, refit the rotating display to a state that it can be tested then carry out reinitialisation and retest.
If the complaint is still present after retesting, send a DISS technical query detailing all of your findings with photos/videos to support.

2. Rotating display alignment
•

Sticks mid cycle, possibly with a noise – gap between veneer and rotating display visually out of alignment

Follow TPI 2051526.

3. Grinding noise on operation
1. Remove rotating display then check pulley wheel for looseness and ensure keyway is present and fitted correctly (Figure 8).

Figure 8
If either defect is present raise a DISS technical query with photos attached.

4. Rattling noise on operation
1. Remove rotating display then check and if necessary tighten fixing screws highlighted (Figure 9), there are 8 fixing screws in total.
Check and retighten where necessary (3 Nm).

Figure 9
2. Refit the rotating display to a state that it can be tested then carry out re-initialisation and retest.

5. Squeak/creak on operation
When noise is evident, press on outer bezels (Figure 10). If the noise disappears when the bezels of the dials are pressed then replace the dials.

Figure 10

6. Creak/rattle whilst driv ing from the rotating display unit/uneven operation during rotation
TIP: This symptom can in some cases be evident due to excessive movement within the rotating display motor pivot assembly (Fi gure 11)
•

The operative should consider the motor pivot assembly

Figure 11
NOTE: To check the motor pivot assembly for excessive movement the rotating display clocks and dials should be removed – Refer to Rep.Gr 91
IMPORTANT: Permission MUST be received via the open or new DISS query before removing the unit
•

Refer to the Bentley Hub and refer to the video referencing TPI 2055580/-

•

Should the movement be as shown in the video, the rotating display unit should be replaced

Warranty accounting instructions
Checks/adjustments on rotating display (does not include removal of rotating display)
Warranty type
110 or 910
Damage service number 91 32
Damage code
00 55
Labour
Labour operation code 91 32 01 51
Time
20 Time units
Removal and refitting of the rotating display (Only after permission is given via an open DISS query)
Labour
Labour operation code 91 32 19 01
Time
110 Time units
For all other repair times please refer to Elsa Pro.
NOTE: Should TPI 2053101 be carried out, this repair time includes the removal and refitting of the rotating display.

Parts information
Refer to the ETKA parts catalogue