Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Bentayga - Boot open/close function inoperative
Bentley: worldwide (2WBE)
Bentley
2060581/1
EH
Approval

New customer code
Object of complaint

Complaint type

body fixtures and fittings -> door, closures operation -> open rear lid functionality -> cannot be opened
body fixtures and fittings -> door, closures operation -> close rear lid functionality -> cannot be closed

Vehicle data
Bentayga 21 Model Year
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2021 E

Documents
Document name
master.xml

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Position

Technical product information
Bentayga - Boot open/close function inoperative

Transaction No.: 2060581/1

Customer statement / workshop findings
Boot operational issues
For example:
•

The boot does not open/close as expected

Technical background
VERY IM PO RT ANT : Ple a s e e n s u r e a ll VIN a p p lic a b le T PI’s a n d VIN a p p lic a b le Se r vic e Ca mp a ig n s a r e c h e c k e d a n d c o n d u ct e d
prio r to c ond uc tin g the in s tr uc tio ns wit hin this T PI
NOTE: The operative MUST submit the following information to a new DISS or existing DISS query relating to boot operational issues
•

Completed check list

•

Images of the vehicle condition - In particular the boot area (Ensure license plate and VIN details are not visible)

•

Video of the failure NOTE: Please capture (when possible) the rear of the vehicle for at least one open/close operation before zooming in
or moving closer to the issue, the video MUST be recorded in a quiet environment

•

Battery health as Rep.Gr 27 - Print out of the results and attach to the DISS query

NOTE: Please ensure any other findings or issues relating to the boot are clearly described within the DISS query
Do No t s ubmit or up date t he DISS query unle ss AL L in for matio n (as prev io usly req ues ted ) is attac hed

Production change
Not applicable

Measure
TIP: Please ensure all instructions have been fully adhered to within the Technical background section before commencing
any further
Ba t t e r y T e st
•

Carry out a battery test – Rep.Gr 27 and attach a print out of the results to the open DISS query

C hec k lis t ( Pleas e c ir c le Y es or N o as applic able)
Bo o t f a ilu r e d e s c r ip t io n
Does not open
Yes or No
Does not close
Yes or No
Does not fully open
Yes or No
Noise - Vibration
Yes or No
Harsh operation
Yes or No
Comments

Frequ e nc y of the failure
Every operation
Most operations
Occasionally
Noise - Vibration

Yes or No
Yes or No
Yes or No
Yes or No

In Specific conditions
Yes or No
(Weather – incline – decline – Temperature)

Comments

Inputs where failure occurs
Key fob
Yes or No
Boot button
Yes or No
Internal button (Close)
Yes or No
Internal button close and lock Yes or No
Virtual pedal
Yes
or
No
Driver door switch
Yes or No
Manually moving the boot
and it powers closed/open
Yes or No
Au dio in sp e ctio n
Single beep
Yes or No
Continuous beep
Yes or No
Creak/Squeak/Other
Comments

Yes or No

Vis ua l in sp ec tio n (Please circle OK or NOK as applicable)
Gap and profile
Seal fit
Witness marks/clashes
Comments

OK or
OK or
OK or

NOK
NOK
NOK

If any area of the visual inspection is NOK please highlight on the images below
NOTE: Please also ensure any additional photographs and fault descriptions are attached/included within the DISS query